Overall experience with
How helpful reviews are selected
Favorable Review
Product: ServiceNow Software Asset Management
Automation And Reporting Stand Out In ServiceNow Asset Management Platform Experience
Critical Review
Product: ServiceNow Software Asset Management
AI-Driven Insights Aid License Optimization Yet Steep Learning Curve Remains a Challenge
Likes and dislikes about
likes
1. Highly automated license management as the platform automatically normalizes and tracks software usage, reducing manual work and ensuring accurate compliance insights 2. Excellent visibility and reporting thanks to the dashboards which makes everything easier to be visualized and understand. 3. Seamless integration with Service Now ecosystem, connecting effortlessly with CMDB, ITSM and discovery tools, providing a unified source of truth.
March 30, 2026
dislikes
Theres a steep learning curve and setup complexity before you see value, and you need strong process discipline to keep things accurate. The UI could be more intuitive for everyday users. For smaller organizations, pricing and licensing can also feel on the heavy side.
February 18, 2026
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