Their ease of use is top notch. The UI is intuitive and makes it very easy to set up the system and view reports. There is also a lot of good documentation and support for the product when help is needed. Finally, they have a large portfolio that covers a large part of Service Desk and ITSM.
April 6, 2026
I have not used the product enough to have a solid reason to dislike it
April 29, 2025