Sestek Reviews, Ratings & Features 2026 | Gartner Peer Insights

Conversation analytics platforms enable service departments to extract insights by processing natural language interactions between customers and the organization. Conversation analytics platforms focus on voice and text interactions, whether postcontact or real-time, by telephone, chatbot, virtual assistant, live chat, messaging, and email channels.

Extracting insights from natural language customer interactions is crucial for optimizing customer service. Conversation analytics allows customer service leaders to identify opportunities to improve customer and agent experience. It helps track process improvements, customer sentiment and service department compliance with regulatory and quality assurance guidelines; reduces the cost of agent training; and provides agent assistance to improve productivity.

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Conversation Analytics Platforms

SESTEK Analytics

Sestek

Project Manager

The product provides significant value to business processes and enables tasks that are very difficult to perform with human effort alone to be completed easily. With the help of filters and categories, analyses can be conducted quickly and efficiently. It also serves as a guide for generating insights from customer interactions and taking actions based on the insights. Communication with the teams is also good.

1B - 3B USD

50M - 250M USD

3B - 10B USD

30B + USD

Data and Analytics Manager

it took very very long time to get in live. We had to wait almost a year to get it live.

CUSTOMER INSIGHTS MANAGER - CX & ANALYTI

SESTEK success rate language processing is very high and its user friendly interface, ability to analyze data from multiple perspectives and the availability of a wide range of parameters are key strengths. Additionally, the quality of their support services and professional communication are also highly satisfactory. 

NiCE

Verint

Other...

Genesys

Sestek, now under Unifonic, is a globe-spanning business with a focal point on crafting AI-powered solutions for customer service since 2000. The robust R&D team, comprising over 100 engineers, develops dialogue-based products, leveraging technologies like speech recognition, natural language processing, and voice biometrics. The aim is to help transmute the traditional customer service model into a digitized model spanning over 20 countries. Sestek’s product line includes the Knovvu Virtual Agent, which understands customer intent and responds autonomously, thereby increasing self-service efficiency. Another product, Knovvu Analytics, collects and translates complete customer interaction data into usable insights. Lastly, Knovvu Biometrics specializes in rapid caller authorization based on unique voice parameters.

Sestek is a conversational automation company working on AI-powered solutions for customer service since 2000. Our R&D team of 100+ engineers develops conversational products built on technologies such as speech recognition (SR), natural language processing (NLP), and voice biometrics. We help digitize customer service operations of 400+ enterprise clients in 20 different countries around the globe.

Sestek was acquired by Unifonic, one of the leading Communications Platform as a Service (CPaaS) providers, in 2022.

OUR PRODUCTS
Knovvu Virtual Agent
With 100% in-house developed Speech Recognition (SR) and Natural Language Understanding (NLU) technologies, Knovvu Virtual Agent understands customer intent and responds without the need for live agents. Our market-leading speech recognition accuracy rate enables Knovvu Virtual Agent to effectively automate simple tasks, help increase self-service and decrease costs for customer service operations.

Knovvu Analytics 
Knovvu Analytics collect 100% of customer interaction data at customer service channels and convert it into meaningful information for decision-makers. The solution provides critical insights to understand customers better and help to improve their experiences. Equipped with advanced quality management tools, Knovvu Analytics enable supervisors to objectively score and maximize agent performance with tangible feedback

Knovvu Biometrics¬†
Monitoring more than 100 unique parameters of the voice, Knovvu Biometrics can authorize callers within seconds. Being a language, accent, or content independent, it provides a seamless experience in real-time.

Sestek is a conversational automation company working on AI-powered solutions for customer service since 2000. Our R&D team of 100+ engineers develops conversational products built on technologies such as speech recognition (SR), natural language processing (NLP), and voice biometrics. We help digitize customer service operations of 400+ enterprise clients in 20 different countries around the globe.

Sestek was acquired by Unifonic, one of the leading Communications Platform as a Service (CPaaS) providers, in 2022.

OUR PRODUCTS
Knovvu Virtual Agent
With 100% in-house developed Speech Recognition (SR) and Natural Language Understanding (NLU) technologies, Knovvu Virtual Agent understands customer intent and responds without the need for live agents. Our market-leading speech recognition accuracy rate enables Knovvu Virtual Agent to effectively automate simple tasks, help increase self-service and decrease costs for customer service operations.

Knovvu Analytics 
Knovvu Analytics collect 100% of customer interaction data at customer service channels and convert it into meaningful information for decision-makers. The solution provides critical insights to understand customers better and help to improve their experiences. Equipped with advanced quality management tools, Knovvu Analytics enable supervisors to objectively score and maximize agent performance with tangible feedback

Knovvu Biometrics 
Monitoring more than 100 unique parameters of the voice, Knovvu Biometrics can authorize callers within seconds. Being a language, accent, or content independent, it provides a seamless experience in real-time.

Reviews

Ratings Overview

Overall experience with

Favorable Review

SESTEK Speech Recognitions and Transcription: Key Technologies for Enhancing Customer Insights

Critical Review

Long Wait Time for Product Launch Experienced

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