Verint Reviews, Ratings & Features 2026 | Gartner Peer Insights

Conversation analytics platforms enable service departments to extract insights by processing natural language interactions between customers and the organization. Conversation analytics platforms focus on voice and text interactions, whether postcontact or real-time, by telephone, chatbot, virtual assistant, live chat, messaging, and email channels.

Extracting insights from natural language customer interactions is crucial for optimizing customer service. Conversation analytics allows customer service leaders to identify opportunities to improve customer and agent experience. It helps track process improvements, customer sentiment and service department compliance with regulatory and quality assurance guidelines; reduces the cost of agent training; and provides agent assistance to improve productivity.

Active

Find the top  Conversation Analytics Platforms with Gartner. Compare and filter by verified product reviews and choose the software that’s right for your organization.

Conversation Analytics Platforms

Calabrio ONE

VFC Communications Analytics

Cogito Platform

Verint Speech Analytics

Verint

Manager

Have been leveraging speech analytics, and most recently the AI genie bot, which has allowed us to leverage our categories and get data more seamlessly and quickly for our operational partners 

<50M USD

30B + USD

1B - 3B USD

3B - 10B USD

MANAGER PRODUCT DEVELOPMENT

this was there first voice Analytics tool i had reviwed or used. It Is used to predict conversions. the dispositions listed on the tool makes data consumption all the more easier

CUSTOMER SERVICE & SUPPORT ASSOCIATE

Calabrio is a tool used in our company to team/ individual schedule and is easy as a user to navigate to check my day/time and scheduled tasks for the day/ weeks. It is reliable and very accurate 

CallMiner

AudioCodes

Verint delivers customer experience automation. Companies use the Verint Open Platform and Verint's team of AI-powered bots to deliver tangible AI business outcomes across the enterprise. Verint helps brands elevate CX while simultaneously lowering costs and realizing significant ROI and business outcomes now. 

Verint® helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. With this approach, brands can navigate and thrive as they adapt to the future of work, eliminate the inefficiencies created by organizational and data silos, and consistently deliver differentiated experiences at scale across every interaction. 

Our solutions help brands close the gap created when they lack the resources required to deliver experiences that fulfill customer expectations. Closing this Engagement Capacity Gap™ helps them build lasting relationships with customers and drive real business results. 

The Verint Customer Engagement Platform draws on the latest advancements in artificial intelligence and analytics, open integration, and the science of customer engagement to meet ever-increasing, ever-shifting consumer interactions and demands. We help our customers to drive even greater value from their technology investments by working closely with a broad ecosystem of solutions and partners. 

With Verint, brands can finally unlock the potential of customer engagement across every area of the business to deliver consistently differentiated experiences to their customers and employees, and do so at scale to realize tangible business results. 

Global Presence
• Headquartered in Melville, N.Y., with 40+ offices worldwide
• Powered by 4,500 dedicated professionals and a global partner network

Closing the Engagement Capacity Gap

Brands today are challenged to deliver quality customer experiences across dozens of engagement channels, hundreds of customer journeys, and millions of interactions – all with the same team and resources. This results in an Engagement Capacity Gap. 

Verint solutions are uniquely geared toward closing this gap. 

More than 10,000 organizations in over 175 countries—including more than 85 percent of the Fortune 100 — rely on Verint.


To learn more, visit: www.verint.com

Reviews

Ratings Overview

Overall experience with

Favorable Review

Reliable scheduling with visual clarity, though occasional slowdowns occur

Critical Review

Voice analytics at its best

Likes and dislikes about

likes

dislikes