Overall experience with
How helpful reviews are selected
Favorable Review
Product: JAGGAER ONE
JAGGAER ONE Streamlines Vendor Identification and Sourcing Management
Likes and dislikes about
likes
JAGGAER ONE has been beneficial for our procurement department so far. The overall management of sourcing has been made easier hence making it easier to identify the vendors, while the tools for collaboration that have been incorporated have helped in enhancing communication.
September 16, 2024
dislikes
The customization of the sourcing tool is limited. At this time the product is more standardized and designed for physical good/products. The cost analysis and vendor comparison is not that helpful to evaluate services or software sourced. We have to build our scorecard to rate vendor proposals outside of the system. Another shortcoming is it's not user friendly to the vendors. 90% of vendors have trouble registering and gaining access to the sourcing events we publish. That's extra time and effort on our end to help instruct and train vendors to use the system. I'd hope to have recommended vendor list based on the product/service scope we seek through the system. There's no such function currently. We have to do our own market and vendor research prior to sending the RFP to interested vendors. The tool somehow becomes a bottleneck in the process and only a repository place. Support is very minimum from JAGGAER. We have expressed the concerns and challenge, however, they have not been helpful with our experience.
December 11, 2018
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