Overall experience with
How helpful reviews are selected
Favorable Review
Product: ICIMS
iCIMS has all the bells and whistles you're looking for without having to custom code! So, take extra time for discovery prior to config!
Critical Review
Product: ICIMS
Customization Capabilities Stand Out Amid Unaddressed Issues With Feedback Features
Likes and dislikes about
likes
The configuration options. They are not limitless, but there are more than enough ways to customize your experience, security/access, and workflows without touching code or hiring a developer team. This also means that when iCIMS updates its platform, your customizations are unimpeded.
April 2, 2026
dislikes
When I reach out to the help desk or launch a ticket - it can be difficult to convey what the issue is due to language barriers. Small changes that have been suggested seem to go unheard - a specific example would be the interview feedback feature. It would be helpful to notify users when a feedback form is completed by a hiring manager - but this feature is still unavailable. We have to manually go back and check for feedback until it's delivered. This is such a small fix that has really been harmful to the credibility of ICIMS with my hiring managers. I supposed if I had to come up with a third dislike, it would be the inability to purge/archive certain items. For example, we have numerous offer letter clauses that need to be archived because they are no longer in use - since we don't have anything to replace them with - I had to relabel them as Z_Archived Z_Archived1 Z_Archived2 so that they aren't right at the top of the library and in the way when we're trying to select clauses.
April 2, 2026
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