Overall experience with
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Critical Review
Product: Avalara Platform
Lack of Consistent Account Management and Support Undermines Basic Tax Filing Features
Likes and dislikes about
likes
The easiest way to set up new countries is to get the correct tax rate calculation. Also, it integrates seamlessly with different products like ERP software, websites, etc. It gives reports as well for all those.
June 3, 2026
dislikes
1. Customer service is almost non-existent. It is farmed out to call centers and they have no real authority to explain or resolve issues. 2. The turnover in account managers assigned to accounts is unbelievable. It changes on a monthly or almost quarterly basis so there is no one with whom to speak and they are never familiar with anything that was discussed with the prior rep. 3. Billing mistakes can happen too often with Avalara and with no one to speak with, these mistakes are almost impossible to correct.
April 21, 2026
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