Overall experience with
How helpful reviews are selected
Favorable Review
Product: Avalara Platform
Avatax: Efficient Sales Tax Calculation Across Complex US Laws
Critical Review
Product: Avalara Platform
Lack of Consistent Account Management and Support Undermines Basic Tax Filing Features
Likes and dislikes about
likes
The system is robust - calculations are performed quickly and accurately. The platform is relatively easy to use and it is easy to add new regions. The account managers are approachable.
July 29, 2026
dislikes
1. Customer service is almost non-existent. It is farmed out to call centers and they have no real authority to explain or resolve issues. 2. The turnover in account managers assigned to accounts is unbelievable. It changes on a monthly or almost quarterly basis so there is no one with whom to speak and they are never familiar with anything that was discussed with the prior rep. 3. Billing mistakes can happen too often with Avalara and with no one to speak with, these mistakes are almost impossible to correct.
April 21, 2026
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