Sangoma Reviews, Ratings & Features 2026 | Gartner Peer Insights

Gartner defines unified communications as a service (UCaaS) as a multitenant, subscription-based service that is cloud-delivered. It provides business telephony features; public switched telephone network (PSTN) connectivity that enables inbound and/or outbound external calling; and collaboration features, such as messaging and meetings. UCaaS services can be consumed by end users with traditional handsets, desktop clients, web clients, meeting room systems and mobile apps. UCaaS is used by organizations to securely communicate and collaborate — both internally and externally. It includes telephony, messaging and meetings. UCaaS providers may offer variations of each of the three core modes of communication and also offer a range of cloud contact center functionalities, either self-developed or through integration/partnerships with cloud contact center specialists. Gartner’s definition of meetings for the UCaaS market mostly focuses on the capabilities for internal collaboration, work from home and external presentation meeting use cases. Other specialized use cases — such as webinar, remote support, distance learning and training — are often available from UCaaS offerings, but are not mandatory for inclusion in this research. These use cases are part of a separate market defined by Gartner (the meeting solutions market).

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Sangoma

Manager

Wonderful experience switching over to and upgrading our system. They made it so easy for us. A team came in to help us select the best options for our org and then came back during installation to provide training. They are always there when we have questions or clarifications. Just a great overall job!

<50M USD

50M - 250M USD

Gov't/PS/ED <5,000 Employees

250M - 500M USD

500M - 1B USD

3B - 10B USD

30B + USD

IT Director

The features and capabilities are there and very robust. The problem is the integration between each of those capabilities and features. For example, in most UC systems - a chat platform would tightly integrate with presence, call controls, video conferencing, and everything else. Sangoma has each of these in different applications and they've not had a consolidation of it. While the long-term outlook is great for Sangoma - it is still stuck in serving small organizations but has the potential to scale up and out correctly if they devote a bit more into the programming and consolidation of the technology.

SALES MANAGER

We work with asterisk based product since 2005 and we saw every evolution from trixbox to sangoma. In all these years product was increased in performance and stability

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Sangoma is an established Communications as a Service (CaaS) provider. Its primary aim is to empower diverse businesses by facilitating crucial connections to processes and individuals. Since its establishment, Sangoma has developed a diverse portfolio consisting of numerous solutions, services, and support, enabling it to securely excel in the communications field. Its primary focus lies in offering a blend of reliability and flexibility via its business platform. Sangoma's contributions encompass various sectors such as Small to Medium-sized Businesses (SMBs), enterprises, carrier networks, as well as contact center and data communication applications. It is listed on two major stock exchanges – the Toronto Stock Exchange and NASDAQ.

Sangoma is a leading global Communications as a Service (CaaS) provider that empowers businesses of all sizes to connect to the people and processes that matter. Since its inception, Sangoma has been recognized as a trusted leader in the communications industry and continues to offer a stable, global presence, future-forward vision, and diverse portfolio of solutions, services, and support.

Sangoma‚Äôs solutions are trusted by leading companies worldwide, from SMBs to enterprises, and in contact center, carrier networks, and data communication applications. Sangoma customers have the most reliable and flexible business platform on the market with concierge support from the Sangoma team.

Sangoma has garnered awards from significant industry analysts, such as the Gartner Magic Quadrant for UCaaS, and the Frost and Sullivan Best Practices Unified Communications and Collaboration Competitive Strategy Leadership Award. Recognition of Sangoma‚Äôs pioneering innovation in the enterprise cloud market has allowed Sangoma to gain entry onto prestigious lists such as the Deloitte Enterprise Technology Fast 15, Omdia Top 10 UCaaS Service Provider, and Forbes Most Promising Companies. 

Sangoma Technologies Corporation is publicly traded on the Toronto Stock Exchange under the symbol ‚ÄúSTC‚Äù and on NASDAQ under the trading symbol ‚ÄòSANG‚Äù (TSX: STC; NASDAQ: SANG).

Sangoma is a leading global Communications as a Service (CaaS) provider that empowers businesses of all sizes to connect to the people and processes that matter. Since its inception, Sangoma has been recognized as a trusted leader in the communications industry and continues to offer a stable, global presence, future-forward vision, and diverse portfolio of solutions, services, and support.

Sangoma’s solutions are trusted by leading companies worldwide, from SMBs to enterprises, and in contact center, carrier networks, and data communication applications. Sangoma customers have the most reliable and flexible business platform on the market with concierge support from the Sangoma team.

Sangoma has garnered awards from significant industry analysts, such as the Gartner Magic Quadrant for UCaaS, and the Frost and Sullivan Best Practices Unified Communications and Collaboration Competitive Strategy Leadership Award. Recognition of Sangoma’s pioneering innovation in the enterprise cloud market has allowed Sangoma to gain entry onto prestigious lists such as the Deloitte Enterprise Technology Fast 15, Omdia Top 10 UCaaS Service Provider, and Forbes Most Promising Companies. 

Sangoma Technologies Corporation is publicly traded on the Toronto Stock Exchange under the symbol “STC” and on NASDAQ under the trading symbol ‘SANG” (TSX: STC; NASDAQ: SANG).

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