Windstream Reviews, Ratings & Features 2026 | Gartner Peer Insights

Gartner defines unified communications as a service (UCaaS) as a multitenant, subscription-based service that is cloud-delivered. It provides business telephony features; public switched telephone network (PSTN) connectivity that enables inbound and/or outbound external calling; and collaboration features, such as messaging and meetings. UCaaS services can be consumed by end users with traditional handsets, desktop clients, web clients, meeting room systems and mobile apps. UCaaS is used by organizations to securely communicate and collaborate — both internally and externally. It includes telephony, messaging and meetings. UCaaS providers may offer variations of each of the three core modes of communication and also offer a range of cloud contact center functionalities, either self-developed or through integration/partnerships with cloud contact center specialists. Gartner’s definition of meetings for the UCaaS market mostly focuses on the capabilities for internal collaboration, work from home and external presentation meeting use cases. Other specialized use cases — such as webinar, remote support, distance learning and training — are often available from UCaaS offerings, but are not mandatory for inclusion in this research. These use cases are part of a separate market defined by Gartner (the meeting solutions market).

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Unified Communications as a Service

Office Suite UC

Windstream

Senior Accountant

Office Suite UC ensures mobility in communication and it effectively combines multiple communication channels to ensures teams can connect effortlessly and be productive. By centralizing communication, it makes remote work possible and we save costs as we need not different apps for collaboration/communication. 

<50M USD

50M - 250M USD

250M - 500M USD

500M - 1B USD

30B + USD

1B - 3B USD

10B - 30B USD

Gov't/PS/ED <5,000 Employees

3B - 10B USD

Senior PCB Designer

Overall, the system does work for our needs, BUT there are many things that could be improved.   1. Add a service outage map (when users have issues with their WeConnect program, I need a way to know if Windstream is having service issues, or if the issue lies on my business's end).   2. Make the mobile apps stay logged in or add auto-login (Many users have complained that the applications are frequently logged out when they go to use the app).     3.  Make it so that administrators can reset the user's passwords as needed (when users have forgotten their password, I have no way to help them except to direct them to the "having trouble logging in?" prompt, and the reset password emails are frequently delayed by over an hour....unacceptable!)   4. Allow me to create posts in the Windstream Community forum.

Telecommunications Engineer

Office Suite UC unifies voice, email, chat, and video communication into one platform for flawless team connection, thereby boosting productivity. With Office Suite UC in place, teams can collaborate and communicate from any device and location and this brings lots of efficiency to our digital workspace. The security features mkaes Office Suite UC a must have. 

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Windstream Holdings operates as a private communication and software organization. It provides businesses in the United States with high-capacity bandwidth, transport services and managed communication services such as SD-WAN and UCaaS. Furthermore, the company delivers premium broadband, entertainment and security services through an advanced fiber network and offers 5G fixed wireless service. These services are predominantly targeted towards consumers and small to mid-sized businesses, primarily based in rural regions across 18 States. Through Windstream Wholesale, the company also establishes partnerships with carriers, content and media providers, federal government agencies and large-scale companies to provide custom wave and transport solutions.

Windstream Holdings is a privately held communications and software company. Windstream offers managed communications services, including SD-WAN and UCaaS, and high-capacity bandwidth and transport services to businesses across the U.S. The company also provides premium broadband, entertainment and security services through an enhanced fiber network and 5G fixed wireless service to consumers and small and midsize businesses primarily in rural areas in 18 states. Windstream Wholesale is an innovative optical technology leader that creates deep partnerships with carriers, content and media providers, federal government agencies and Fortune 100 companies to deliver fast and flexible, customized wave and transport solutions. Additional information is available at windstream.com or windstreamwholesale.com. Follow us on Twitter at @Windstream.

Reviews

Ratings Overview

Overall experience with

Favorable Review

My Experience With Office Suite UC

Critical Review

There are many missing features for administrators

Likes and dislikes about

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