Utility Customer Information Systems Reviews and Ratings

First, an overall caveat that we are still implementing the solution and plan to go live in May of 2018, so my feedback is specific to implementation. Especially within the Utility GBU, we've been very, very happy with the support we've received from Oracle development. We've also had occasion to bring in what are referred to as "black belts" who have access to many areas of Oracle and that was a good experience, helping us work through some tough technical issues. When we need help outside of the Utility GBU the response is slower and requires more work on our part, but I wouldn't say more so than any other vendor I've had in the past. I also appreciate Oracle's use of customer groups to inform the product. We even had that product managers out for a couple of days during the project to provide feedback on functionality gaps and "wish list" items. We've been very happy with the feature completeness of the product and have very few customizations, which is evidence of a very mature product. CC&B, MDMS, SOM, SGG, DataRaker and OPower have been very good for us. ODM needs to add some features particularly around the device management lifecycle (Out of the box reporting for meter sampling, more structure around receiving stock), which I think will come with time. OUA has been challenging to implement and run, but really beats the alternative of creating a custom data warehouse.

Vendor has a very skilled team, understands very well the needs of utilities and is very efficient in implementing its product and mirgrating legacy data from the existing system

Project implementation was excellent. We had some post go-live implementation support issues. However, we share in those issues because we did not anticipate the level of support we would need and Itineris has now brought in the necesary resources.

Engineering has been our main supplier for several years and we are very satisfied, even of the product Net@SIU

With Open Smartflex we have been able to automate and optimize our processes, making it easier for us to make decisions that drive the growth of the company. Open Smartflex has also helped us manage new lines of business, such as non-bank financing.

Well proven and reliable solution in the industry. Good customer support before and after go-live. SAP management engaged in various stages of implementation to resolve roadblocks or provide subject matter guidance

he implementation was very satisfactory, achieving an excellent performance with end users, the area of ​​computer technology together with the provider

Overall IT costs have been brought down with an increased revenue. mPower CIS is user friendly and easy to use.

Very skilled employees with deep knowledge in the product and our core business.

Cayenta has been an excellent partner, responsive to our evolving business requirements with software enhancements. They have provided excellent support as needed to resolve unexpected issues, and to make mods to address changed requirements. They continue to be a thought leader in the utility CIS space through product innovation (concepts such as customer preference management) as well as improving basic business functionality such as more efficient High/Low bill evaluation paradigms that result in more efficient bill review - and accurate billings to customers. The quality of staff provided by Cayenta to support our needs has been excellent, with individuals who listen and understand our business needs, and who truly demonstrate excellent customer service as they work with us to ensure we are successful. Cayenta has become a true business partner with our utility, and they are viewed as an essential element of our continued success (ranked #1 in Customer Service by JD Power 10 of the last 10 years). The Cayenta platform provides the technology foundation that enables our staff to seamlessly focus on serving our customers using a tool designed to help them be efficient and effective.

AUS as a vendor was small enough to develop working relationships at all levels of the organization. This enabled quick and easy access to resources beyond the core implementation team. In turn, that streamlined the process and cut through obstacles much quicker, optimizing the ability to hit the milestones set in the project plan.

Well proven and reliable solution in the industry. Good customer support before and after go-live. SAP management engaged in various stages of implementation to resolve roadblocks or provide subject matter guidance

First, an overall caveat that we are still implementing the solution and plan to go live in May of 2018, so my feedback is specific to implementation. Especially within the Utility GBU, we've been very, very happy with the support we've received from Oracle development. We've also had occasion to bring in what are referred to as "black belts" who have access to many areas of Oracle and that was a good experience, helping us work through some tough technical issues. When we need help outside of the Utility GBU the response is slower and requires more work on our part, but I wouldn't say more so than any other vendor I've had in the past. I also appreciate Oracle's use of customer groups to inform the product. We even had that product managers out for a couple of days during the project to provide feedback on functionality gaps and "wish list" items. We've been very happy with the feature completeness of the product and have very few customizations, which is evidence of a very mature product. CC&B, MDMS, SOM, SGG, DataRaker and OPower have been very good for us. ODM needs to add some features particularly around the device management lifecycle (Out of the box reporting for meter sampling, more structure around receiving stock), which I think will come with time. OUA has been challenging to implement and run, but really beats the alternative of creating a custom data warehouse.

First, an overall caveat that we are still implementing the solution and plan to go live in May of 2018, so my feedback is specific to implementation. Especially within the Utility GBU, we've been very, very happy with the support we've received from Oracle development. We've also had occasion to bring in what are referred to as "black belts" who have access to many areas of Oracle and that was a good experience, helping us work through some tough technical issues. When we need help outside of the Utility GBU the response is slower and requires more work on our part, but I wouldn't say more so than any other vendor I've had in the past. I also appreciate Oracle's use of customer groups to inform the product. We even had that product managers out for a couple of days during the project to provide feedback on functionality gaps and "wish list" items. We've been very happy with the feature completeness of the product and have very few customizations, which is evidence of a very mature product. CC&B, MDMS, SOM, SGG, DataRaker and OPower have been very good for us. ODM needs to add some features particularly around the device management lifecycle (Out of the box reporting for meter sampling, more structure around receiving stock), which I think will come with time. OUA has been challenging to implement and run, but really beats the alternative of creating a custom data warehouse.

Gentrack Velocity 3.9 has been a strong stable product for our organization. We required more rich web based functionality hence the requirement to upgrade. The upgrade path is much less risky in comparison to a new software that is foreign to our organisation. Our Meter data management system is also a Gentrack product, further de-risking implementations of new CIS The new system appears to support the requirements and cost scale for an organisation of our size.

Relatively adaptable and good contact with senior management. Good new functionality introduced. Resource constrained and not enough developers. Not robust enough at scale

Customer driven product. No product roadmap and high development overhead for every feature required