Utility Customer Information Systems Reviews and Ratings
What are Utility Customer Information Systems?
Utility customer information systems (CIS) manage internal and customer-facing account operations for utility meter-to-cash processes. CIS handles customer contracts and billing against consumption data and facilitates revenue generation and collections. They support order processing, rate design, billing, payments, credit and collections. CIS includes customer self-service and communication preferences for account management and notifications. Some vendors expand to include advanced customer engagement and product and service offerings on a flexible product platform. Modern CIS is adaptable, offering deployment options from on-premises to full SaaS.
CIS is central to revenue management, leveraging metered consumption data against a backdrop of service and product parameters. As utilities digitalize, CIS is evolving to encompass a broader spectrum of services, extending beyond traditional meter-to-cash processes. This expansion, often referred to as “services to cash,” necessitates innovative approaches to meet customer demands, including dynamic pricing and enhanced savings opportunities.
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Oracle is a cloud technology company that offers computing infrastructure and software solutions globally. This organization has developed an autonomous database, the first of its kind, to help manage and secure data. Oracle Cloud Infrastructure presents functionalities to facilitate the transition of workloads from on-site systems to the cloud, and vice versa, as well as between different clouds. Oracle's cloud software applications provide modern tools designed to support sustainable growth and resilience in businesses. Tools developed by Oracle are used by a wide range of users including nonprofit organizations and businesses of various sizes, to aid in operations like supply chain streamlining, human resource management, financial planning and connecting data and global users. Apart from business solutions, Oracle's technology also aids in tasks ranging from government defense to scientific and medical research.
efluid is a company that concentrates on providing comprehensive and integrated customer management solutions, which are designed to assist in navigating evolving market challenges. The company's solutions incorporate a unique repository of delivery points, customer information, contracts, and company interactions. This design provides a comprehensive view of all activities such as prospecting, contract subscription, complaint handling, work operations, and customer loyalty. Furthermore, efluid's offering gives a dual perspective of customers and delivery points, essential for providers and distributors. It also equips with tools for generating and tracking marketing campaigns, creating product offers, and performing reporting tasks. Additionally, it opens access to all communication channels such as face-to-face interactions, telephone, email, and the internet. efluid emphasizes data privacy and handles the stringent management of deregulated activities confidentiality constraints, without compromising the management of corporate activities not directly affected by this separation. The company employs a flexible exchange mode, prepared to easily integrate future evolutions of regulatory frameworks and exchange standards among market players.
Engineering is a digital transformation company, primarily based in Italy but with a growing footprint globally. The group incorporates around 70 companies established in more than 20 countries and contains over 14,000 members across offices in Europe, U.S., and South America. They have been facilitating the ongoing development of businesses and organizations for over 40 years. They leverage digital technologies and proprietary solutions to understand their processes entirely and respond to all aspects of the market. The group maintains an innovation-focused approach with a team of over 450 researchers and data scientists involved, continuously investing in international R&D ventures. They also concentrate on developing innovative solutions that enhance business performance. The company runs a continuous training program, offering more than 32,000 training days annually to both employees and stakeholders. Their portfolio is diverse, incorporating proprietary solutions, leading market solutions, and managed services. They continue to extend their expertise through mergers and acquisitions and technological alliances. The company's long-standing market presence enables them to understand business requirements and predict emerging technologies, particularly in cloud, cybersecurity, metaverse, artificial intelligence, and data. The company's unique approach is creating digital ecosystems that connect various markets, encouraging continuous business transformation.
Itineris is immersed in the development and implementation of UMAX, a specific CRM solution designed for utility organizations. UMAX, which operates on the Microsoft Dynamics 365 platform and is delivered as a service in the Microsoft Azure Cloud, leverages advanced technologies such as artificial intelligence and workflow automation. It addresses several utility service delivery processes, including meter reading, cash collection, asset management, rate complexity, conservation efforts and campaign programs. The solution results in improved customer interaction and streamlined business routines. Established in 2003, Itineris serves various regional markets across Europe, the United Kingdom, and North America. It employs a team specializing in utility services and IT. The company upholds key values of authenticity, innovative risk-taking, and consideration for partners and communities.
Open Intelligence, established in 1987, provides technology designed to assist Telecommunications and Utility service providers. The company's software product offers solutions to address the critical challenges presented in these industries, granting providers the ability to proactively manage current and anticipated business complications. Open's technology promotes streamlined operations, value creation, and enhanced customer satisfaction. Its primary product is Smartflex - a multi-service, preconfigured software solution packed with features such as a sophisticated billing engine, a robust customer service suite, a flexible mobile workforce management system, and a smart metering engine, all aimed at meeting the core needs of service providers.
Indra is a global technology and consulting company that serves as a technological ally for core business processes worldwide. The company excels in delivering exclusive solutions in distinct segments within the Transport and Defence markets. It also stands as a pivotal entity in Digital Transformation and Information Technologies. An associated business, Minsait, reflects Indra's influence in Spain and Latin America. The underlying business model of Indra relies on a broad spectrum of unique products. These products are developed with a high-value, end-to-end and high innovation approach. The company, having a considerable workforce, maintains a local presence in numerous countries worldwide and operates in an even larger number of countries.
SAP is a company that aims to improve operational efficiency worldwide. The primary focus is on helping customers optimize their business operations. SAP develops innovative solutions to support this objective. The company plays a crucial role in transforming industries by fostering opportunity and equality on a global scale. By collaborating with customers and partners, SAP is capable of making substantial changes across various industries, supporting the growth and development of economies and societies.
Fluentgrid is a company that specializes in the digital transformation of energy utilities and smart cities. The firm provides robust software products and turnkey solutions that address the commercial, operational, analytical, and administrative needs of energy and water utilities, cities, and communities. These include products such as CIS, MDMS, and the Actilligence platform. Fluentgrid's approach is underpinned by process frameworks compliant with various established standards, which enable the company to deliver sustainable solutions on time. With its products implemented in numerous countries, Fluentgrid influences the lives of individuals globally through its products and services. In addition, Fluentgrid also fosters smart city development through its charitable trust, Ananda Cityzen Trust (ACT). The trust's focus is on creating sustainable and resilient communities that utilize technology to its full potential, ultimately contributing to city dwellers' well-being.
Ferranti is a venture capital firm that specializes in High-Tech and Engineering investments. Founded in 1982 by Adrian de Ferranti, the company has a unique blend of financial and managerial resources that assist in the realization of untapped potential in the companies with which it collaborates. Ferranti's approach to each prospective deal is assessed individually, taking into account factors like track record and promising ideas. The company has experience with diverse forms of investment finance such as Management Buy Outs (MBO), Angel Financing, Growth Financing and Rescue Financing. Its investments are truly global, stretching across Europe and beyond.
Established in 1983 and incorporated into the Harris family in 2004, Cayenta is a business unit recognized for providing technology services to medium to large utility enterprises in North America. The primary focus of Cayenta is to offer end-to-end Customer Information System (CIS) and Enterprise Resource Planning (ERP) solutions that are both seamless and agile. These technology solutions are specifically designed to support operational success. In order to continue facilitating improvements in customer business operations, an emphasis is put on developing employees with an environment that encourages growth and evolution in business leadership.
Advanced, a component of the Harris company, is concentrated on providing software solutions to municipal, utility, and school entities. Established in 1997, Advanced Utility Systems Corporation focuses exclusively on delivering Customer Information and Billing solutions to utilities and municipalities. It has emerged as an inventive software provider in the diverse Customer Information System (CIS) market across North America and the Caribbean. Advanced has significantly filled its implementation and support teams with experienced utility and technology workers. Approximately 90% of its staff is specifically dedicated to development, support and customer service, establishing Advanced's focus and dedication towards serving utilities with top-notch software and support.
SAP is a company that aims to improve operational efficiency worldwide. The primary focus is on helping customers optimize their business operations. SAP develops innovative solutions to support this objective. The company plays a crucial role in transforming industries by fostering opportunity and equality on a global scale. By collaborating with customers and partners, SAP is capable of making substantial changes across various industries, supporting the growth and development of economies and societies.
Oracle is a cloud technology company that offers computing infrastructure and software solutions globally. This organization has developed an autonomous database, the first of its kind, to help manage and secure data. Oracle Cloud Infrastructure presents functionalities to facilitate the transition of workloads from on-site systems to the cloud, and vice versa, as well as between different clouds. Oracle's cloud software applications provide modern tools designed to support sustainable growth and resilience in businesses. Tools developed by Oracle are used by a wide range of users including nonprofit organizations and businesses of various sizes, to aid in operations like supply chain streamlining, human resource management, financial planning and connecting data and global users. Apart from business solutions, Oracle's technology also aids in tasks ranging from government defense to scientific and medical research.
Gentrack has a longstanding involvement in the transformation of global utilities. With 35 years of experience, the company primarily facilitates utilities in reaching their business and sustainability objectives. Furthermore, Gentrack offers an end-to-end product-to-profit solution, g2.0. This innovative utility relies on low code/no code and composable technology. It empowers utilities to introduce new propositions quickly, decrease the cost-to-serve, and excel in total experience management. Under its Veovo brand, Gentrack also supports airports by offering software that uncovers operational and revenue insights. This aids airports in operating more efficiently, discovering new growth possibilities, and enhancing traveler experiences. Currently, Gentrack is publicly listed on the NSX/ASX.
Gentrack has a longstanding involvement in the transformation of global utilities. With 35 years of experience, the company primarily facilitates utilities in reaching their business and sustainability objectives. Furthermore, Gentrack offers an end-to-end product-to-profit solution, g2.0. This innovative utility relies on low code/no code and composable technology. It empowers utilities to introduce new propositions quickly, decrease the cost-to-serve, and excel in total experience management. Under its Veovo brand, Gentrack also supports airports by offering software that uncovers operational and revenue insights. This aids airports in operating more efficiently, discovering new growth possibilities, and enhancing traveler experiences. Currently, Gentrack is publicly listed on the NSX/ASX.
Oracle is a cloud technology company that offers computing infrastructure and software solutions globally. This organization has developed an autonomous database, the first of its kind, to help manage and secure data. Oracle Cloud Infrastructure presents functionalities to facilitate the transition of workloads from on-site systems to the cloud, and vice versa, as well as between different clouds. Oracle's cloud software applications provide modern tools designed to support sustainable growth and resilience in businesses. Tools developed by Oracle are used by a wide range of users including nonprofit organizations and businesses of various sizes, to aid in operations like supply chain streamlining, human resource management, financial planning and connecting data and global users. Apart from business solutions, Oracle's technology also aids in tasks ranging from government defense to scientific and medical research.
Hansen Technologies is a worldwide software and services provider, catering specifically to the energy, water/utilities, and telecommunications sectors. Currently, it serves hundreds of customers across several nations. Its reach is supported by a network of offices and development centers around the world. In the telecommunications industry, Hansen aids clients in utilizing opportunities presented by 5G technology, facilitating the creation of new business models and revenue streams. Within the energy domain, Hansen plays a role during the ongoing shift towards renewable and self-generated power sources which veer away from conventional commercial models. Hansen provides software and industry-specific expertise to assist its clients in efficiently leveraging their commercial opportunities. Additionally, the company provides innovative solutions to help clients comply with evolving market regulations.
Founded in 1998, the company provides solutions designed to assist clients in dynamic, high-volume utility markets. In August 2021, the company merged with Tally Group and by May 2022, it started operating under the Tally Group brand.
Asseco Group, a network of IT entities, is situated across 62 countries and employs around 34,000 personnel. The company utilizes IT technologies to facilitate the operational and developmental aspects of various companies and organizations. With its reach on an international scale, Asseco Group has gained a vast amount of practical wisdom, achieved through the integration of expertise from each subsidiary of the group. The fusion of these skills delivers increased value to its customers by the provision of high-grade products. Furthermore, Asseco Group boasts an extensive range of products, which spurs economic diversification. This diversity in turn solidifies the company's economic state and allows for the undertaking of intricate and high-end projects.
Cognera is a company that specializes in providing advanced billing solutions and online services. It has a special focus in the energy and utilities sectors, both in regulated and deregulated environments. Cognera's service consists of two key propositions: Software as a Service (SaaS) and Business Process Outsourcing (BPO). The combination of these propositions is referred to as Hybrid BPO. The company collaborates with its clients to manage and invoice customers for utility services under systems owned, maintained and hosted by itself. The solutions provided by Cognera allow utilities to optimize their billing processes, enhance the customer experience via an easy-to-use Customer Information System (CIS)/Customer Relationship Management (CRM), apply complex billing scenarios and use the newest Business Intelligence tools for deeper understanding of the customer usage. Additionally, it assists in communicating best practices and streamline overall back office business operations.