Product Listings
Utilities Customer Care and Billing (CC&B) software facilitates customer information management, billing, and revenue processes for utility organizations. The software supports account creation, service requests, meter data handling, bill calculation, and payment processing. It enables organizations to manage complex rate structures and supports integration with external systems for data exchange. CC&B software helps utility providers automate and streamline their operations, improve accuracy in customer billing, and efficiently address service inquiries. The software is designed to support regulatory compliance and can handle multi-commodity utilities, helping providers manage the end-to-end customer lifecycle and operational processes.
efluid is a software designed for the management of utility-related operations, supporting processes such as billing, metering, customer relationship management, and contract management for the energy and utilities sector. The software enables organizations to handle customer accounts, automate invoicing and billing cycles, process consumption data, and manage the entire customer lifecycle from onboarding to service termination. efluid addresses business needs related to streamlining operational efficiency, ensuring regulatory compliance, and providing accurate consumption tracking and reporting. The software integrates with external systems and supports multiple types of energy and utility services, facilitating business process automation and helping utilities optimize service delivery and administrative operations.
Net@Suite is a software designed to facilitate enterprise resource planning and business process management for organizations. The software integrates functionalities such as financial management, procurement, supply chain operations, and human resources, enabling centralized data management and workflow automation. Net@Suite offers tools for monitoring business performance, streamlining administrative tasks, and enhancing collaboration across departments. By supporting the mapping and execution of business processes, the software addresses challenges related to operational inefficiencies and data fragmentation, helping enterprises maintain compliance and adapt to market changes within a unified digital environment.
UMAX is a software developed for utility companies to manage their customer information, billing, and operational processes. The software provides modules for customer relationship management, meter data management, and field service operations. It integrates with financial systems and offers analytics to support business decision-making. UMAX is designed to help utilities automate workflows, increase efficiency in billing and payment collection, ensure regulatory compliance, and facilitate digital engagement with customers. The software supports both electric and water utilities and can be deployed as a cloud-based or on-premise solution to address the needs of utility providers seeking to modernize their information systems.
Smartflex CIS is a customer information software designed to support utility and energy companies in managing billing, service orders, customer interaction, and meter data. The software provides functionalities for handling customer accounts, automating processes such as bill generation and payment processing, and tracking usage data. It offers integrated tools for service management, regulatory reporting, and workflow automation to enhance operational efficiency. Smartflex CIS addresses business needs related to accurate billing, customer engagement, and compliance while supporting multiple service lines including electricity, water, and gas. The software aims to streamline business processes and improve data management across utility operations.
Indra Customer Management System (InCMS) is a software designed to support organizations in managing customer interactions and related processes across multiple channels. The software provides functionalities such as customer data management, billing, service provisioning, and case management. InCMS aims to consolidate customer information, automate workflow processes, and streamline operations in order to address challenges related to customer engagement and operational efficiency. It supports integration with external systems, enables data analysis, and offers tools for monitoring service quality and performance. The software is utilized in sectors such as utilities and telecommunications to facilitate comprehensive customer relationship management and operational support.
SAP Customer Relationship and Billing (CR&B) is a software designed for utility and energy service providers to manage customer data, billing processes, and service requests. The software supports customer information systems, contract management, and metering data integration, allowing organizations to handle invoicing, account management, and payment processing. SAP CR&B offers functionalities that streamline business processes associated with customer care and billing, ensuring accurate financial transactions and efficient management of customer interactions. The software aims to address operational challenges by automating critical tasks involved in service delivery, maintaining compliance with regulatory requirements, and providing a centralized platform for handling customer communications and financial settlements.
Fluentgrid CIS is a software designed to support utility service providers in managing customer information and related operations. The software offers features for customer data management, billing, payment processing, service requests, and account administration. It enables automation of meter reading, bill generation, and payment tracking, aiming to reduce manual intervention and streamline utility workflows. Fluentgrid CIS facilitates integration with various utility systems and provides reporting functionalities for operational oversight. The software addresses business challenges related to accurate customer data handling, timely billing, improved revenue collection, and efficient customer service management for utilities such as electricity, water, and gas.
Mecoms is a software designed to support utility companies in managing customer information, billing, meter data, and asset management. The software provides modules for customer care, contract management, consumption tracking, invoicing, and regulatory compliance. Mecoms assists organizations in automating workflows, integrating with enterprise resource planning systems, and streamlining customer service operations. It helps address operational challenges by centralizing data and enabling efficient management of utility processes such as energy distribution, water supply, and related services. The software aims to improve operational efficiency by offering tools that facilitate resource planning, reporting, and stakeholder communication within the utility sector.
Cayenta CIS is a comprehensive, configurable Customer Information System designed specifically for utilities. It facilitates customer information and billing management by centralizing account records, meter readings, service orders, and payment processing within a single, unified platform. The solution automates billing cycles, supports complex rate structures, and delivers robust reporting and analytics to monitor revenue and operational performance.
Cayenta CIS also provides workflow support for service requests and integrates seamlessly with financial and operational modules to streamline business functions. By improving data accuracy, operational efficiency, and customer service, Cayenta CIS empowers utilities to deliver reliable, responsive, and transparent service to their communities.
CIS Infinity is a software developed for utility companies to manage customer information, billing, and service activities. The software offers features for account management, meter reading, billing, payment processing, and reporting. It enables utilities to streamline customer service operations, automate bill generation, and manage service requests. CIS Infinity supports integration with other systems and allows for the tracking of consumption data, facilitating accurate billing and efficient handling of customer inquiries. The software addresses the challenge of organizing and maintaining utility customer records, improving operational efficiency and data accuracy in utility management processes.
ISU CR&B is a software developed for utilities management that supports processes related to customer relationship and billing. The software provides functionalities for managing customer contracts, invoicing, meter reading, consumption data, and payment processing. It addresses business requirements for efficient handling of utility services such as electricity, gas, water, and waste. By automating core tasks and enabling integration with other business systems, the software helps organizations manage their billing cycles, account management, and service orders. It is designed to support compliance with industry regulations and provide detailed reporting capabilities for operational oversight. The software aims to streamline utility operations and enhance process visibility for administrators.
Opower Customer Service software enables utility companies to deliver personalized customer experiences by leveraging data analytics and customer engagement solutions. The software offers features such as energy usage insights, tailored communications, and digital self-service options to help residential and commercial consumers better manage their energy consumption. Through its integration with utility customer systems, Opower Customer Service software assists in reducing call volumes and improving customer satisfaction by providing actionable information on billing, usage patterns, and efficiency opportunities. The software addresses the business challenge of increasing operational efficiency and supporting customers in understanding and optimizing their energy use.
Gentrack Junifer is a software designed for energy and water utility providers to support customer information management, billing, and meter data handling. The software enables organizations to manage customer account lifecycle processes, automate billing operations, and process complex tariff structures. It offers features for meter data collection, usage monitoring, and analytics to enhance operational efficiency. The software supports integration with other enterprise systems and adapts to regulatory requirements of utility markets. By streamlining billing and customer service processes, it addresses the business challenge of managing large-scale data and ensuring accurate and timely customer transactions for utility services.
Gentrack Velocity is a software designed for utilities and energy companies to support customer management, billing, and operational processes. The software facilitates meter-to-cash operations, streamlines customer interactions, and manages data related to usage and billing workflows. It integrates with existing technology environments and offers features for flexible billing, automated service management, and regulatory compliance. Gentrack Velocity addresses business challenges related to managing complex customer portfolios, improving billing accuracy, and reducing manual intervention in operational processes. The software provides tools for configuring tariffs, handling customer inquiries, and automating routine utility service tasks, focusing on enhancing efficiency in revenue management and customer service operations.
Utilities Opower Customer Experience is a software designed to support utility companies in enhancing customer engagement and communication. It enables utilities to deliver personalized energy usage insights and information to consumers, facilitating improved understanding of consumption patterns and bill management. The software incorporates data analytics and behavioral science techniques to help users adopt energy-saving practices. It provides digital self-service capabilities that streamline common tasks such as account management and billing inquiries, contributing to operational efficiency. The software aims to address challenges in customer satisfaction, reduce call center volumes, and support energy conservation objectives for utility organizations.
HUB is a software developed by Hansen that centralizes and streamlines the management of energy and utility data for enterprises. The software provides a platform for integrating various business processes related to billing, customer management, service orders, and asset management. HUB enables organizations to automate workflow, improve operational efficiency, and maintain regulatory compliance through configurable modules and reporting tools. It supports the management of complex customer relationships and billing cycles, offering functionalities for user engagement, notifications, and analytics. HUB addresses the business need for scalable and flexible infrastructure within the energy, water, and telecommunications sectors, supporting digital transformation initiatives and operational oversight.
Agility CIS Engage is a software developed to support utilities and energy retailers in managing customer engagement, billing, and account management processes. The software provides features for handling customer communications, automating routine workflows, and managing account changes and inquiries. It offers tools for billing operations, payment processing, and monitoring customer activity, aiming to address business needs in streamlining customer support and enhancing operational efficiency. The software assists organizations in reducing manual intervention and consolidating customer data, allowing for improved accuracy and responsiveness in utility management.
Asseco Utility Management Solutions is a software designed for utility companies to support the management of electricity, gas, water, and heat distribution. The software provides functionalities for customer information management, billing, metering, and contract administration. It enables automation of business processes related to meter reading, invoicing, and payment processing. The software facilitates data exchange with external systems and supports reporting and analytics for operational monitoring. Asseco Utility Management Solutions aims to optimize resource usage and streamline processes to address operational challenges faced by utility providers, including the management of customer accounts and the integration of service delivery functions.
Billing and Customer Care Solution is a software designed to support utility companies in managing customer accounts, billing processes and service requests. The software offers functionalities for handling bill calculations, payment processing, usage monitoring, and customer communication. It enables automation for routine tasks such as meter data management, invoicing and account updates, while providing reporting tools for tracking financial transactions and service responses. The software addresses the operational challenges associated with managing diverse rate structures, regulatory compliance, and customer inquiries. It is used to streamline workflow, improve data accuracy, and enhance efficiency in utility billing and customer service operations.