Overall experience with
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Favorable Review
Product: ISU CR&B
An excellent attempt by SAP for improving effectiveness and efficiency of utilities
Likes and dislikes about
likes
As SAP has developed this tool specifically for utilities, it gives some of very good standard functionalities which not just help utilities in their smooth operation but also help in increasing effective customer handling. I like following things: 1. Customized billing block 2. Quick Billing and invoice generation 3. Customer history 4. Bill assessment feature 5. Flagging of billing accounts 6. Consumption monitoring and estimation etc. Apart from above mentioned functions, it also give host of other functions which can help a utility greately
January 6, 2020
dislikes
Is is very hard to integrate ISU with CRM systems, the system is not flexible and the usability has to get better.
July 26, 2023
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