Concentrix Reviews, Ratings & Features 2026 | Gartner Peer Insights

Gartner defines a voice of the customer (VoC) platform as one that integrates feedback collection, analysis and action into a single interconnected platform that helps understand and improve the customer experience. Sources of feedback extend beyond direct surveying to include other, more indirect and inferred sources. VoC platforms enable leaders responsible for functions such as customer service, marketing, or sales to better manage the customer experience (CX) through a deep understanding of customer needs, motivations, goals and behaviors. The resulting insights trigger recommendations and actions across the enterprise.

Active

Find the top Voice of the Customer Platforms with Gartner. Compare and filter by verified product reviews and choose the software that’s right for your organization.

Voice of the Customer Platforms

ConcentrixCX

Concentrix

Manager, Customer Service and Support

The product is very user friendly and provides an easy to read dashboard with very relevant information for our team.  It allows us to easily see what customers are saying about our product as well as their customer service experience and allows us to close the loop.  The team is exceptional to deal with and have been very accommodating with changes as our business evolves.

3B - 10B USD

250M - 500M USD

10B - 30B USD

50M - 250M USD

500M - 1B USD

30B + USD

<50M USD

Customer Service & Support Associate

it have a good platform however lack of personal touch from the PIC time to time. 

Director of Regional & Local Marketing

Overall our experience with Concentrix has been an elevation from our former service provider. The feedback survey we're able to deploy to our guests is now on-brand and eye-catching. The insights go beyond what we were previously able to capture, and the support team at Concentrix has been a key part of our program launch - enabling us to get more done and set a road-map for future developments in the CX space. 

Medallia

Qualtrics

Other...

NiCE

Press Ganey Forsta (InMoment)

Cisco Systems

Verint

NICE Satmetrix--

SurveyMonkey

BlockSurvey

Wonderflow

Sogolytics

Customer-Square

Concentrix Corporation is a global establishment specializing in customer experience solutions and technology with the aim to enhance the performance of various businesses. The main focal point lies in connecting companies better with their consumers through innovative customer experience delivered by its staff spanning over 40 countries and six continents. Concentrix Corporation achieves superior business outcomes and sets their clients apart by amalgamating strategy, talent, and technology. It caters to key industry verticals including technology and consumer electronics, retail, e-commerce, banking, financial services, and insurance, healthcare, communications and media, automotive, energy, and the public sector.

Concentrix, Corporation (Nasdaq: CNXC) is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world‚Äôs best brands including over 100 Fortune Global 500 clients and over 125 new economy clients. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through Strategy +Talent + Technology.  Concentrix provides services to clients in our key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; energy and public-sector.
 
Visit www.concentrix.com to learn more.

Reviews

Ratings Overview

Overall experience with

Favorable Review

Experiencing an Uplift in Service with Concentrix's Support Team

Critical Review

Additional Costs of Manual Labor in an Automated System

Likes and dislikes about

likes

dislikes