Jotform Reviews, Ratings & Features 2026 | Gartner Peer Insights

Gartner defines a voice of the customer (VoC) platform as one that integrates feedback collection, analysis and action into a single interconnected platform that helps understand and improve the customer experience. Sources of feedback extend beyond direct surveying to include other, more indirect and inferred sources. VoC platforms enable leaders responsible for functions such as customer service, marketing, or sales to better manage the customer experience (CX) through a deep understanding of customer needs, motivations, goals and behaviors. The resulting insights trigger recommendations and actions across the enterprise.

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Find the top Voice of the Customer Platforms with Gartner. Compare and filter by verified product reviews and choose the software that’s right for your organization.

Voice of the Customer Platforms

Jotform Enterprise

Jotform

FORENSIC ANALYST

The experience that I have had with jotform is very good. It is friction free, seamless, and super efficient! My favorite part of Jotform is that it is a great alternative to things like Google Forms that require business some very compromising companies. 

<50M USD

50M - 250M USD

Gov't/PS/ED <5,000 Employees

500M - 1B USD

250M - 500M USD

Gov't/PS/ED 5,000 - 50,000 Employees

1B - 3B USD

10B - 30B USD

DIGITAL MARKETING ASSOCIATE

Very simple and easy to implement the form. Form has been in use for 2 years now and have never had problems exporting the data.

Partner

We have been using JotForm premium bronze subscription for over 7 years. The VoC tool has evolved with time integrating AI. 

Other...

Qualtrics

SmartSurvey

Cisco Systems

SurveySparrow

Hello Customer

Concentrix

Hotjar

Alchemer

Medallia

Lucidya

CX Index

Wonderflow

Upland

Questback

Alida

CustomerGauge

SurveyMonkey

Customer Alliance

Alterna CX

Feedier

Artiwise

Social Places

Collect, manage, and share data from one platform with Jotform’s intuitive and interconnected solutions. More than an online form builder, Jotform enables teams to automate workflows and stay connected. 

Preserve IT resources with drag-and-drop forms and applications, integrated tables, and on-demand reporting — all with no coding required. Utilize thousands of industry-specific templates, request e-signatures, and securely integrate with hundreds of third-party applications. 

Trusted by healthcare, education, and government institutions, Jotform offers dedicated servers, admin and role-based access, HIPAA- and SOC 2-compliant solutions, and real-time support. 

Empower more informed decisions. Automate, collaborate, and celebrate with Jotform.

Trusted by over 20 million users worldwide, Jotform’s powerful forms and suite of no-code tools are flexible enough for small businesses and robust enough for enterprises.

Jotform helps organizations go from busywork to less work with forms that use conditional logic, accept payments, generate reports, automate workflows, and more. 

Jotform’s products make it easy for any team to streamline its processes. The options are limitless with Jotform’s 10,000 templates, hundreds of integrations, and almost 400 widgets.

Jotform has the solution for your organization; our powerful forms get it done!

Trusted by over 20 million users worldwide, Jotformâs powerful forms and suite of no-code tools are flexible enough for small businesses and robust enough for enterprises.

Jotform helps organizations go from busywork to less work with forms that use conditional logic, accept payments, generate reports, automate workflows, and more. 

Jotformâs products make it easy for any team to streamline its processes. The options are limitless with Jotformâs 10,000 templates, hundreds of integrations, and almost 400 widgets.

Jotform has the solution for your organization; our powerful forms get it done!

Reviews

Ratings Overview

Overall experience with

Favorable Review

Seven Years With JotForm Premium Bronze: Integration and WordPress Embedding Experiences

Critical Review

Simple form management

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