XEBO.ai Reviews, Ratings & Features 2026 | Gartner Peer Insights

Gartner defines a voice of the customer (VoC) platform as one that integrates feedback collection, analysis and action into a single interconnected platform that helps understand and improve the customer experience. Sources of feedback extend beyond direct surveying to include other, more indirect and inferred sources. VoC platforms enable leaders responsible for functions such as customer service, marketing, or sales to better manage the customer experience (CX) through a deep understanding of customer needs, motivations, goals and behaviors. The resulting insights trigger recommendations and actions across the enterprise.

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Voice of the Customer Platforms

XEBO.ai

Manager, Customer Service and Support

Our experience with Xebo.ai has been highly positive. The platform has significantly improved the way we capture, interpret and operationalize customer feedback. In addition, the support provided by Xebo team have added strong value to our overall engagement.

50M - 250M USD

3B - 10B USD

<50M USD

250M - 500M USD

500M - 1B USD

Gov't/PS/ED <5,000 Employees

1B - 3B USD

Gov't/PS/ED 5,000 - 50,000 Employees

VP, Strategy

Frequent IT glitches and downtimes that impacts data and smooth flow

MANAGER, CUSTOMER SERVICE AND SUPPORT

The customer Experience has been top notch. The journey through implementation and training was seemless. They have a team that is always helpful and ready to be of service providing great support through the early stages

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NiCE

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CX Index

Chattermill

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Verint

SurveySparrow

Questback

Reputation

Alterna CX

Press Ganey Forsta

SKEEPERS

Jotform

SurveySensum

SmartSurvey

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Customer-Square

Enterpret

Survicate

XEBO.ai is an AI-based Experience Management platform designed to support organizations in capturing and analyzing customer, employee, and digital research data across various channels. The platform provides a suite of tools that help organizations gather feedback, identify experience trends, and derive actionable insights throughout the user journey.

The platform integrates capabilities for market research by utilizing a broad panel of audience data to inform decision-making. It is used across multiple sectors including banking, public services, healthcare, insurance, education, and ecommerce.

Through its SaaS-based infrastructure, XEBO.ai enables organizations to monitor sentiment, track engagement, identify areas of concern, and inform product and service development using targeted research and experience data.

Reviews

Ratings Overview

Overall experience with

Favorable Review

Innovative Solutions Improve Performance but Visualisation Needs Development

Critical Review

Vendor Responsiveness Praised Despite Internal Coordination Issues and Technical Glitches

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