Zesty.io review in Web Content Management

"Great Product, Not enough training "

Submitted

3.0

Overall User Rating

Product(s): Zesty.io

Overall Comment:"The platform to use is pretty straight forward but there needs to be more internail tours on how to use certain pages or blocks that stop you from doing something that will crash or break a site. "

4

4.0

Evaluation & Contracting

4

4.0

Integration & Deployment

2

2.0

Service & Support

4

4.0

Product Capabilities

Lessons Learned

If you could start over, what would your organization do differently?

I wasn't here for the begining.

What one piece of advice would you give other prospective customers?

Make them do more trainings.

What one thing do you wish the vendor did differently?

More trainings and better communication for best practices.

What do you like most about the product or service?

Main pages are labled well

What do you dislike most about the product or service?

Lack of knowledge and access to get questions resolved

Would you recommend this product or service to others?

Please explain your willingness or hesitation to recommend this product or service.

Having to pay for any questions we have is a ridiculous business concept.

How satisfied is your organization with the product meeting your needs?

4.0

How satisfied is your organization with the value the product provides for the money spent?

4.0

Go-live Year

2017

Choose the option that best describes the complexity of your implementation

10 to 49 licensed users

Deployment architecture

Cloud (SaaS or PaaS or IaaS)

What was your implementation strategy?

Completely internal

What was your technology adoption bias for this implementation?

Adopt only proven technologies

Evaluation & Contracting

4.0

Ability to understand your organization's needs

2.0

Timely and complete response to product questions

1.0

Pricing and contract flexibility (pricing and terms)

2.0

Integration & Deployment

4.0

How long did your deployment take?

I don't know

Availability of quality 3rd-party resources (integrators, service providers, etc.)

4.0

Ease of integration using standard APIs and tools

3.0

Quality and availability of end-user training

1.0

Ease of deployment

1.0

Service & Support

2.0

Did your organization purchase a support package from the vendor?

I’m unsure

Timeliness of vendor's response

4.0

Quality of technical support

1.0

Quality of peer user community

1.0

Product Capabilities

4.0

Additional Context

What was the nature of your involvement?

Development/Integration

Why did you purchase this product or service?

Create internal/operational efficiencies
Improve customer relations/service

What were the key factors that drove your decision?

Product functionality and performance
Strong customer focus
Product roadmap and future vision

In which region(s) did your deployment take place?

North America