Overall experience with
How helpful reviews are selected
Favorable Review
Product: Quantum Metric
Quantum Metric Offers Responsive Support Yet Faces Challenges With Large Data Sets
Likes and dislikes about
likes
The system works with absolutely minimal education or training, the UX is so good anyone can log in and start getting insights. The cost is relatively cheap, and every new feature is solving active needs of their userbase (they don't just build in order to advertise new stuff). The support teams and company itself are fantastic. The company is also introducing new features that work outside their own tech stack. For instance, Quantum realized a lot of their customers use Adobe to power the front-end. Quantum then looked at issues customers run into with implementing adobe systems (like Customer Journey Analytics) and put out new features and functionality to help their userbase more easily implement adobe systems. It's a brilliant level of support.
March 12, 2026
dislikes
Hard to differentiate from other similar platforms/tag manager connectivity seemed complicated/seeing 'value immediately' seemed like a bit of a stretch
April 14, 2023
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