Overall experience with
How helpful reviews are selected
Critical Review
Product: Smartlook
Complex Interface Makes Heatmaps Difficult to Interpret and Configure
Likes and dislikes about
likes
User interface, easy to implement, amount of info we get from customers
March 8, 2024
dislikes
It is difficult to understand how heatmaps work. Unfortunately, there is not an easy way to control on what page the recordings occur. This leads to heatmaps for only the most visited pages of the app. Also, the way heatmaps look is horrendous. The red temperature color spills in most part of the page making analysis extremely difficult. Another issue is that the mockup mode is way too simplistic which is ultra unintuitive to understand in what part of the app the user is
June 19, 2025
This service may contain translations provided by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and noninfringement. Gartner's use of this provider is for operational purposes and does not constitute an endorsement of its products or services.