When I Work Reviews, Ratings & Features 2026 | Gartner Peer Insights

WFM is a solution comprising software, services and (often) hardware that helps organizations manage the operational deployment of their workers. In most cases, WFM is deployed for hourly paid/blue-collar employees. However, the deployment of WFM for both hourly and salaried workers is justifiable in several cases, including when the organization:
Seeks to use the same absence management and/or access control system for both salaried and hourly workers; Captures salaried workers’ overtime and uses that data to calculate gross pay; Schedules salaried workers to work dynamic shifts, rather than set “office” hours; Allocates and tracks salaried workers’ time to projects or tasks and a WFM system is already in use

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Workforce Management Applications (Transitioning to Workforce Management (WFM) Technology)

Workforce Management Applications

When I Work

OPERATIONS EHS MANAGER

When I work is a good app for tracking shifts, but the user experience could be improved.

50M - 250M USD

250M - 500M USD

<50M USD

3B - 10B USD

500M - 1B USD

1B - 3B USD

10B - 30B USD

Gov't/PS/ED <5,000 Employees

30B + USD

Gov't/PS/ED 5,000 - 50,000 Employees

Gov't/PS/ED 50,000 + Employees

Instructional Designer I

When I Work offers easy scheduling and flexibility for employees.  The time tracker has been widely used by my company and allows employees to integrate schedules and easily schedule breaks and time off.  When I Work is a great solution for hourly employees to keep track of hours worked and payroll purposes.  

MANAGER

Has made staff scheduling at the clinic much easier. Having an app staff can use, since they are already on their phones all day, is much easier than having to rely on a paper scheduling system.

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Deputy

When I Work is a company that specializes in shift-based workforce management software, designed to provide an employee-focused interface that encourages fair scheduling and improved work life management. This platform streamlines the process of scheduling, time tracking and communication for shift workers. It aims to increase productivity and satisfaction among team members by making every working hour more valuable and meaningful. The company's primary aim is to simplify operations for small businesses that rely on shift-based workplaces.

When I Work is the market leader in shift-based workforce management software and delivers a powerful, employee-first experience. We give shift workers a voice that promotes fair scheduling and a place to better manage their work life—enabling them to make every hour they work more meaningful and more valuable. With an all-in-one platform that includes employee scheduling, time tracking, and communication, we make it easy for small businesses to run their locations. Over 200,000 shift-based workplaces rely on When I Work to develop happier, more productive teams.

Reviews

Ratings Overview

Overall experience with

Favorable Review

Clinic Staff Finds Scheduling Easier Yet Experiences Support Access and Battery Issues

Critical Review

Simple time tracking tool

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