Overall experience with
How helpful reviews are selected
Favorable Review
Product: Accruent EMS
Ease of Training and Reliable Performance Highlighted in EMS Event Management System
Critical Review
Product: Accruent EMS
High Customization Options Stand Out Amid Interface Difficulties and Frequent Adjustments
Likes and dislikes about
likes
I like the consistent performance of EMS. In the three years I have used EMS, we have not seen any major glitches or performance issues, which allows us to manage our customer relationships and event space efficiently. I also like that when I first started using EMS three years ago, Accruent offered a self-paced training library. This training tool was instrumental in my onboarding and allowed me to quickly become proficient in using the software. We have a total of four buildings using EMS to manage event reservations and I like that we can all use the software differently to achieve our unique goals and objectives.
April 16, 2026
dislikes
The EMS DTC leaves a lot to be desired in terms of the user experience. It is difficult and very clunky to train users in. The HRTK is also difficult to set up and requires frequent adjustments. Most of all, the Microsoft Outlook/ Exchange integration is incredibly difficult to set up and manage, and severely lacks documentation.
April 14, 2026
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