The market for social software in the workplace includes software products that support people working together in teams, communities or networks. These products can be tailored to support a variety of collaborative activities. Buyers are looking for virtual environments that can engage participants to create, organize and share information, and encourage them to find, connect and interact with each other. Business use of these products ranges from project coordination within small teams or homogeneous groups, to information exchange between employees across an entire organization.

Social Software in the Workplace

Gartner defines document management as the tools and practices used to capture, store, process, and access documents and content in support of personal, team and enterprise needs. It is used for a wide range of collaborative and operational purposes, enabling the digital workplace, content collaboration, content-centric processes, content services for enterprise applications and content governance. Gartner estimates that 70% to 80% of enterprise information is unstructured, posing a significant challenge for organizations that must unlock the potential and mitigate the risks of content. Document management tools are critical to enterprise application strategies that need to support unstructured information or content.

Document Management

Gartner defines unified communications as a service (UCaaS) as a multitenant, subscription-based service. It is cloud-delivered. It provides business telephony features; external, public switched telephone network (PSTN) connectivity that enables inbound or outbound calling; and collaboration features, such as messaging and meetings. UCaaS services can be consumed by end users with traditional handsets, desktop clients, meeting room systems and mobile apps.
Gartner’s definition of meetings for the UCaaS market focuses on the capabilities for internal collaboration, work from home and external presentation meeting use cases only. Other specialized use cases, such as webinar, remote support, distance learning and training, are often available from UCaaS offerings.

Unified Communications as a Service

Microsoft 365 Reviews, Ratings & Features 2025 | Gartner Peer Insights

Evaluation and contract negotiation

Evaluation & Contracting

Ability to understand your organization's needs

Timely and complete response to product questions

Pricing and contract flexibility (pricing and terms)

Integration and deployment

Integration & Deployment

Availability of quality 3rd-party resources (integrators, service providers, etc.)

Ease of integration using standard APIs and tools

Quality and availability of end-user training

Ease of deployment

Service and support

Service & Support

Timeliness of vendor's response

Quality of technical support

Quality of peer user community

Product capabilities

Product Capabilities

Filtering and Analytics

User Experience

Conversations

Create and Share

Administration and Governance

Integration

Additional Context

Microsoft 365

Microsoft

Slack

Salesforce (Slack)

Skype for Business

Adobe Acrobat

Adobe

Google Workspace

Google

Office 2013 Pro Plus

Atlassian Confluence

Atlassian

Exchange

Jira

Yammer

<50M USD

50M - 250M USD

1B - 3B USD

500M - 1B USD

250M - 500M USD

3B - 10B USD

10B - 30B USD

30B + USD

Gov't/PS/ED <5,000 Employees

Gov't/PS/ED 5,000 - 50,000 Employees

Gov't/PS/ED 50,000 + Employees

Senior Marketing Technical Writer

Microsoft Office 365 offers a wide variety of programs, services and platforms, but can be difficult to use as changes happen quite often and bugs often are present during new releases.

Total Quality IT Management

I have been using office 365 for almost more than a year and has a very smooth and reliable experience till now office 365 provides Very smooth integration across various applications that allows easy document creation sharing of documents and collaboration with colleagues SharePoint online also stands out as a centralized platform for storing and managing my files making the teamwork more efficient the ability of office 360 5 to integrate with cloud makes it easy to access my work from anywhere which is a very huge advantage.

Other...

Salesforce

OpenText

Oracle

Broadcom (VMware)

Zoho

Zimbra

WordPress

Jive Software

Broadcom

SocialText

Workspace 365

Huddle

Liferay

TIBCO

HCLTech

Igloo Software

Acquia

Drupal

Cisco (Slido)

Smart Communications

SECURITY ENGINEER

The settings deployment isn't instant, sometimes will take more than an hour, which is time-consuming when doing helpdesk task with local user. Inconvenient. The documentation concept/domain knowledge, Microsoft needs to explain or have real professional to help their customer. Currently, I see nothing. As a technology company, you need to help your customer, mainly IT tech bros, know your product/scope/functionality/limit.

INFRASTUCTURE SUPPORT

Good product, reliable and user friendly, program integration with SharePoint 
provide the ability to collaborate on multiple applications 


SENIOR MANAGER, CORPORATE DEVELOPMENT

The ability to collaborate live on multiple applications is a great concept.  Unfortunately, the versions offered are watered-down based on the capabilities you see from the standard versions.  This results in our corporation using inferior options at times, which is just inefficient for anyone that has more than a basic understanding of excel.

SOFTWARE DEVELOPER

In a vacuum, Microsoft 365 delivers a serviceable all-in-one experience for an entire organisation. This is fantastic for organisations that need large scale support and an ecosystem of apps that 'talk' to each other. Unfortunately, there are competitors out there in the market that offer better alternatives for each individual product within the 365 suite.

Process Associate

I have been using Office 365 including SharePoint online for a while now and it has been a solid experience it has got everything needed for work emails, document storage and collaboration tools all in one place, the best part is how everything syncs up smoothly whether it is files in OneDrive, meetings in Outlook or team collaboration in SharePoint it took me a little time to get familiar with all these features but once I did it made my everyday tasks a lot easier.

SEO MANAGER

Overall my experience with Office 365 has been excellent. Its seamless integration across multiple applications like Outlook, Teams and SharePoint has enhanced my productivity and collaboration with the team. The cloud base structure allows me to access my files and tools from anywhere. 

Project/Program Manager

Much maligned in the past, Microsoft has really done a sterling job in recent years with O365. While some are critical of subscription/service based models, the result is predictability of costs and regularity of updates that provide additional value to our business, and many others.

Operation Specialist

It is a cloud-based suite of productivity tools designed to enhance collaboration, communication, and efficiency within organizations. It includes a range of software applications like Word, Excel, PowerPoint, Outlook and Teams, along with cloud services for file storage, document sharing and business communications. It provides functionality for document management, collaboration, and intranet functionality. For business origination and even individual users who need secure productivity tools, Microsoft 365 is a great solution. It's designed to work in a model work environment and collaboration. 

Active

Find the top Social Networking Software in the Workplace with Gartner. Compare and filter by verified product reviews and choose the software that’s right for your organization.

50M-1B USD

1B-10B USD

10B+ USD

Gov't/PS/Ed

Cyber Security Engineer Of IT Services

My overall experience with Office 365 has been somewhat positive, because it provides cloud-based applications like Word, Excel, PowerPoint, Outlook and so on, so we can easily access them from anywhere or from multiple devices. These applications help me stay productive at my work due to rich features, like real-time collaboration, centralized accessibility, and online storage. Office 365 is secure and follows compliances, which helps businesses to adhere regulatory standards.

IT Security & Risk Management Associate

I've been working with Office 365 including SharePoint online for over a year now and it's been a dependable platform for productivity and collaboration, it provides everything I need in one place, email, document management and team communication, SharePoint online has been especially useful for organizing files and managing projects.

CS IT Associate

I've been using Office 365 for two years now and it's been a real asset, it's streamlined our workflow significantly, we use the whole suite, outlook, word, excel, PowerPoint, teams and SharePoint, it's made communication and collaboration much easier boosting our productivity, getting everyone fully on board took a bit of time but overall a very positive experience.

DIRECTOR OF INFORMATION SYSTEMS

Coming from a different platform it was a bit of a culture shock adjusting to Microsoft, but the overall Suite is solid and provides everything you have come to expect from their core services like Excel, Word, Powerpoint, and more.

I have been using Office 365 including SharePoint Online for over a year now and it's been a reliable and flexible tool for work, it is great for managing documents, collaborating with colleagues and staying on top of tasks SharePoint online in particular has been useful for keeping everything organized and easily accessible from anywhere.

Associate Analyst

My experience with Microsoft Office 365 has been positive. It provides a wide range of applications and tools for enhancing our productivity. I have used almost all applications like Word, Excel, Powerpoint, Outlook, and so on. These apps are simple to use if we have a little bit of experience, having familiar interfaces. These all are interconnected to each other for collaboration purpose, we can schedule meetings from outlook, can save documents into Onedrive as well share them from any application.

Engineering Development Group Associate

Overall, I've had a pretty good experience with Office 365. It's super convenient, especially since everything is cloud-based which makes it super easy to collaborate. Sharepoint is great for sharing and organizing content, but it can be a little tricky to use and understand.

Expert

An integrated structure. A perfect solution that combines, facilitates and gathers management in all amateur or professional business solutions under a single roof. It provides interconnected and integrated solutions in all business processes. It offers a single partner and many solutions in your office software.

QUALITY SPECIALIST

Office 365 is an incredible resource for using multiple, integrated Microsoft products like Excel, Word, SharePoint, etc.  Utilizing Office 365 allows for easy integration between these programs, allowing seamless collaboration with all of the available resources. While Office 365 is an incredible resource, the overall can become too much. 

SENIOR MANAGER

I'm a huge fan of office 365 products and tools and will always use them over similar tools

PRODUCT MANAGER

For this review I'm mainly going to focus on sharepoint online as that has been a game changer for us. We use it as a central knowledge hub to upskill consumers on how to use our data platform and honestly, it has made complaints drop massively, streamlined help and support and made it easier than ever for new users to onboard so I'm a big fan.

Microsoft enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more. Microsoft is dedicated to advancing human and organizational achievement.

Microsoft Security helps protect people and data against cyberthreats to give peace of mind.


Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting in differences. When we show up, we achieve more together. 

Microsoft operates in 190 countries and is made up of more than 220,000 passionate employees worldwide.