The market for social software in the workplace includes software products that support people working together in teams, communities or networks. These products can be tailored to support a variety of collaborative activities. Buyers are looking for virtual environments that can engage participants to create, organize and share information, and encourage them to find, connect and interact with each other. Business use of these products ranges from project coordination within small teams or homogeneous groups, to information exchange between employees across an entire organization.

Social Software in the Workplace

Gartner defines document management as the tools and practices used to capture, store, process, and access documents and content in support of personal, team and enterprise needs. It is used for a wide range of collaborative and operational purposes, enabling the digital workplace, content collaboration, content-centric processes, content services for enterprise applications and content governance. Gartner estimates that 70% to 80% of enterprise information is unstructured, posing a significant challenge for organizations that must unlock the potential and mitigate the risks of content. Document management tools are critical to enterprise application strategies that need to support unstructured information or content.

Document Management

Gartner defines unified communications as a service (UCaaS) as a multitenant, subscription-based service that is cloud-delivered. It provides business telephony features; public switched telephone network (PSTN) connectivity that enables inbound and/or outbound external calling; and collaboration features, such as messaging and meetings. UCaaS services can be consumed by end users with traditional handsets, desktop clients, web clients, meeting room systems and mobile apps.
UCaaS is used by organizations to securely communicate and collaborate — both internally and externally. It includes telephony, messaging and meetings. UCaaS providers may offer variations of each of the three core modes of communication and also offer a range of cloud contact center functionalities, either self-developed or through integration/partnerships with cloud contact center specialists.
Gartner’s definition of meetings for the UCaaS market mostly focuses on the capabilities for internal collaboration, work from home and external presentation meeting use cases. Other specialized use cases — such as webinar, remote support, distance learning and training — are often available from UCaaS offerings, but are not mandatory for inclusion in this research. These use cases are part of a separate market defined by Gartner (the meeting solutions market).

Unified Communications as a Service

Microsoft 365 Reviews, Ratings & Features 2026 | Gartner Peer Insights

Evaluation and contract negotiation

Evaluation & Contracting

Ability to understand your organization's needs

Timely and complete response to product questions

Pricing and contract flexibility (pricing and terms)

Integration and deployment

Integration & Deployment

Availability of quality 3rd-party resources (integrators, service providers, etc.)

Ease of integration using standard APIs and tools

Quality and availability of end-user training

Ease of deployment

Service and support

Service & Support

Timeliness of vendor's response

Quality of technical support

Quality of peer user community

Product capabilities

Product Capabilities

Filtering and Analytics

User Experience

Conversations

Create and Share

Administration and Governance

Integration

Additional Context

Microsoft 365

Microsoft

Slack

Salesforce (Slack)

Skype for Business

Adobe Acrobat

Adobe

Google Workspace

Google

Office 2013 Pro Plus

Atlassian Confluence

Atlassian

Exchange

Jira

Yammer

<50M USD

50M - 250M USD

1B - 3B USD

500M - 1B USD

250M - 500M USD

3B - 10B USD

10B - 30B USD

30B + USD

Gov't/PS/ED <5,000 Employees

Gov't/PS/ED 5,000 - 50,000 Employees

Gov't/PS/ED 50,000 + Employees

Senior Marketing Technical Writer

Microsoft Office 365 offers a wide variety of programs, services and platforms, but can be difficult to use as changes happen quite often and bugs often are present during new releases.

IT SECURITY & RISK MANAGEMENT ASSOCIATE

Comprehensive productivity software that also has AI capabilities to help with daily tasks. Lots of useful tools like Word, Excel and PowerPoint that work seamlessly together 

Other...

Salesforce

OpenText

Oracle

Broadcom (VMware)

Zoho

Zimbra

WordPress

Jive Software

Broadcom

SocialText

Workspace 365

Huddle

Liferay

TIBCO

HCLTech

Igloo Software

Acquia

Drupal

Cisco (Slido)

Smart Communications

SECURITY ENGINEER

The settings deployment isn't instant, sometimes will take more than an hour, which is time-consuming when doing helpdesk task with local user. Inconvenient. The documentation concept/domain knowledge, Microsoft needs to explain or have real professional to help their customer. Currently, I see nothing. As a technology company, you need to help your customer, mainly IT tech bros, know your product/scope/functionality/limit.

INFRASTUCTURE SUPPORT

Good product, reliable and user friendly, program integration with SharePoint 
provide the ability to collaborate on multiple applications 


SENIOR MANAGER, CORPORATE DEVELOPMENT

The ability to collaborate live on multiple applications is a great concept.  Unfortunately, the versions offered are watered-down based on the capabilities you see from the standard versions.  This results in our corporation using inferior options at times, which is just inefficient for anyone that has more than a basic understanding of excel.

SOFTWARE DEVELOPER

In a vacuum, Microsoft 365 delivers a serviceable all-in-one experience for an entire organisation. This is fantastic for organisations that need large scale support and an ecosystem of apps that 'talk' to each other. Unfortunately, there are competitors out there in the market that offer better alternatives for each individual product within the 365 suite.

PRODUCT MANAGER

I've been using this MS 365 for a while now and it's been a great experience overall. The suite offers everything required for ones productivity like Excel, Word, Powerpoint, Teams and Outlook. I especially appreiciate the cloud based feature - One Drive, which help access me my files from any where and collaborate with others on real time.

Consulting Director

A suite of interconnected applications that are required for day-to-day business is great to have.

IT SYSTEM ADMINISTRATOR

Overall, my experience with Microsoft 365 has been very positive. The Platform is reliable, user friendly and provides strong collaboration tools such as Outlook, Teams, and OneDrive, which improve productivity and communication.

Director

O Microsoft 365 e uma ferramenta que veio para auxiliar os colaboradores do the org no desenvolvimento de suas rotinas e tarefas dirarias,fazendo com que a prestacao do servico se tornasse melhor para o usuario.

Active

Find the top Social Networking Software in the Workplace with Gartner. Compare and filter by verified product reviews and choose the software that’s right for your organization.

50M-1B USD

1B-10B USD

10B+ USD

Gov't/PS/Ed

ENGINEER

Office 365 provides an excellent user experience with seamless integration between application, real time collaboration and optimal accessibility across all devices.

TRAINER

Good products, great service, robust user community, responsive and friendly help support staff, superb value by and large.

Principal Consultant

Really good integration on laptop and phone, to collaborate seamlessly with colleagues around the world.

Chief Information Officer

MS is a important partner of our organization and has a great level of support.

PLANNING

overall there is no problem with this product it serves it purpose very efficiently 

Service could use some work.  When trying to connect with large groups outside of the organization

Manager, Strategy

A utilizacao do servicos da microsoft contribui para melhoria da produtividade do trabalho

Chief Executive Officer

Once I implemented this in my organization, the efficiency has increased. Be it email services, be it office products or be it teams, my teams and my own productivity has risen incredibly.
Office365 helped me to work from anywhere where I have internet access and allowed to be risk free for archiving my documents.

IT Technician

O365's cloud-based approach and user's familiarity with the product and pay as you go pricing are few of the main reasons to go with the product. Administering is also effortlessly centralised and easy approach. 

Expert

An integrated structure. A perfect solution that combines, facilitates and gathers management in all amateur or professional business solutions under a single roof. It provides interconnected and integrated solutions in all business processes. It offers a single partner and many solutions in your office software.

Microsoft 365 is a software suite that provides a range of productivity and collaboration tools, including word processing, spreadsheets, presentations, email, calendaring, and cloud storage. The software integrates applications such as Word, Excel, PowerPoint, Outlook, and OneDrive, enabling users to create, edit, and share documents across devices. It supports real-time collaboration, communication, and file management for individuals and teams. Microsoft 365 offers security features, device management capabilities, and compliance tools to address business requirements and protect organizational data. The software is designed to facilitate workplace efficiency and streamline workflows by centralizing essential business applications.

Microsoft enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more. Microsoft is dedicated to advancing human and organizational achievement.

Microsoft Security helps protect people and data against cyberthreats to give peace of mind.


Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting in differences. When we show up, we achieve more together. 

Microsoft operates in 190 countries and is made up of more than 220,000 passionate employees worldwide.