The market for social software in the workplace includes software products that support people working together in teams, communities or networks. These products can be tailored to support a variety of collaborative activities. Buyers are looking for virtual environments that can engage participants to create, organize and share information, and encourage them to find, connect and interact with each other. Business use of these products ranges from project coordination within small teams or homogeneous groups, to information exchange between employees across an entire organization.

Social Software in the Workplace

The workstream collaboration (WSC) market consists of products that deliver a conversational workspace based on a persistent group chat. Products in this market are primarily used to organize, coordinate, and execute outcome-driven teamwork such as that associated with the project- or process-related activities. Secondary uses can include ad hoc collaboration and community discussions.

Workstream Collaboration

Salesforce (Slack) Slack Reviews, Ratings & Features 2025 | Gartner Peer Insights

Evaluation and contract negotiation

Evaluation & Contracting

Ability to understand your organization's needs

Timely and complete response to product questions

Pricing and contract flexibility (pricing and terms)

Integration and deployment

Integration & Deployment

Availability of quality 3rd-party resources (integrators, service providers, etc.)

Ease of integration using standard APIs and tools

Quality and availability of end-user training

Ease of deployment

Service and support

Service & Support

Timeliness of vendor's response

Quality of technical support

Quality of peer user community

Product capabilities

Product Capabilities

Filtering and Analytics

User Experience

Conversations

Create and Share

Administration and Governance

Integration

Additional Context

Microsoft 365

Microsoft

Slack

Salesforce (Slack)

Skype for Business

Adobe Acrobat

Adobe

Google Workspace

Google

Office 2013 Pro Plus

Atlassian Confluence

Atlassian

Exchange

Jira

Yammer

<50M USD

50M - 250M USD

250M - 500M USD

500M - 1B USD

1B - 3B USD

3B - 10B USD

30B + USD

10B - 30B USD

Gov't/PS/ED <5,000 Employees

Gov't/PS/ED 5,000 - 50,000 Employees

Gov't/PS/ED 50,000 + Employees

Benefits Consulting Analyst

I appreciate the ease of usability and different outlets for team collaboration in a remote workspace. In my personal opinion, the chat-based communication is very good but the calls and video conferencing (huddles) are less appealing in comparison to other vendors I've utilized. One bonus is that other video conferencing applications can also be integrated within Slack, which is beneficial for those who may prefer a different platform setting. 

BUSINESS DEVELOPMENT ASSOCIATE

My overall experience with Slack has been very positive. It has become an essential tool for communication within our team and others, allowing us to stay connected and collaborate efficiently. 

Other...

Salesforce

Zoho

Huddle

Broadcom (VMware)

Jive Software

Zimbra

SocialText

OpenText

Igloo Software

Broadcom

Workspace 365

MangoApps

TIBCO

monday.com

Liferay

Acquia

Jostle

Cisco (Slido)

Oblong

Sitrion

SENIOR MANAGER

Helps with collaboration but I think there's a lot of room for improvement

MARKETING MANAGER

While Slack is unquestionably the category leader in collaboration and messaging, their attempts to move into other sectors (virtual meetings, project management, etc.) have had mixed success. It seems reasonable that others may be looking at Slack as more than just a messaging platform so I think it's important to holistically address all of their features and benefits, not just their legacy communications product. Our whole team finds Slack's Huddle feature to have very buggy audio and video compared to many other virtual meeting competitors, and Slack's customer service is rarely helpful. Customer service seems to think unpairing and re-pairing audio devices solves everything and it doesn't (not least of all because I can take a meeting on any other platform with no problem, go to my next meeting in a Slack Huddle, and only Slack will not work). But we keep using it because we're on the platform anyway, which is probably the driving goal behind all of their expansions...stickiness, not quality.

DIRECTOR

Slack facilitates the workplace communication by featuring option for sending direct messages, group messages, integration with other apps to get notifications and alerts. Also we can jump on a quick conversation via huddle. Searching historic messages is another great feature in slack which is something I commonly use. 
Sharing audio, video, images, documents etc can be done with Slack. The app works great on desktop as well as mobile devices. 

CYBERSECURITY CONSULTANT

We used Slack extensively as our primary workplace communication tool at our small white goods company in Denmark. It provided 24/7 connectivity and was very important during the Covid-19. With the ability to create new channels, we had a good level of control when it comes to conversations. However, Slack has that negative angle when you become bombarded with messages and notifications, so it's important to find a balance. 

FULL-STACK DEVELOPER

It is a digital tool and platform which helps in communication, collaboration, and knowledge sharing within organizations. It helps employees to connect, share ideas, manage projects, and improve overall productivity. It is a cloud-based communication and collaboration tool. It has a combination of messaging, file sharing, and integration with other tools into a single workspace. 

ASSOCIATE SOFTWARE DEVELOPER

My overall experience with Slack has been great, Slack is primarily used at my work place for all internal communication. I use it for communicating with my work colleagues. It comes with lots of features, like we can customize the theme of the app, add different plugins etc. There is also a mobile app of slack available which is very useful. 

Designer

The Slack app is highly intuitive and makes onboarding easy, its essential for the daily work of internal teams

Account Receivables Analyst Disputes

I'm using this tool as way of communication and checking their information to make sure we are able to determine the authenticity of their documents/information. 

Active

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50M-1B USD

1B-10B USD

10B+ USD

Gov't/PS/Ed

Data Platform Lead

Nice to use, good multimedia support. Nice historical tracking (even for disabled accounts). Nice bookmarking

ACCOUNTS ASSISTANT

Slack is a great tool for team collaboration. It has great notifications and features to help teams communicate with each other

SYSTEMS ACCOUNTANT

It is really stable tool for corresponding with colleagues. The customisability is spot on - just enough not to get lost within the abundance of options in the settings page. It is developing as well, brining new useful functions such as workflows or automation. The UI is very easy to use and it looks good too.

ASST MANAGER - CORPORATE RELATIONS

The robust integrations with our business applications have streamlined our workflows and really increased productivity. It has advanced search functionality which makes it really easy to find specific messages, conversations and files. It really streamlined my team's communication, making it easier to share information.

SENIOR ACCOUNT MANAGER

My overall experience with slack is truly exceptional. It is absolutely great for team communications and collaboration. It makes it a lot easier to stay connected with the team, especially when working remotely. 

Business Development Associate

I use Slack for communication and collaboration with my work colleagues. My overall experience with Slack has been great. It is a great tool for sharing updates and connecting with other team mates. It also provides integration with a lot of third party apps and has lots of plugins to add. 

Human Resources Associate

Salesforce and Slack together have really helped me stay on top of important updates.
With Salesforce I can easily access customer updates. 
For me, Slack has been a game changer for me when it comes to team communication.
What I appreciate most is how it brings everything into one place making it easy to stay organized and connected with my team.
One of my favorite features is that I can join or create channels that are tailored to specific topics. 
This keeps the conversation focused and ensures that the right people are involved in the right discussions.
I get alerts directly in Slack about leads, opportunities or any key activity. 

Marketing Manager

I use Slack on my phone and laptop and it has been really helpful with team communication and collaboration. I find the interface clean, and the real time updates help me streamline my work.

CATEGORY HEAD

Highly positive, personality have also used the product in testing phase and it was a good experience, have tried it within multiple teams and projects and this tool works really well. Everyone has been positve about this. Helps in communication, efficiency and collaboration. 