The market for social software in the workplace includes software products that support people working together in teams, communities or networks. These products can be tailored to support a variety of collaborative activities. Buyers are looking for virtual environments that can engage participants to create, organize and share information, and encourage them to find, connect and interact with each other. Business use of these products ranges from project coordination within small teams or homogeneous groups, to information exchange between employees across an entire organization.

Social Software in the Workplace

The workstream collaboration (WSC) market consists of products that deliver a conversational workspace based on a persistent group chat. Products in this market are primarily used to organize, coordinate, and execute outcome-driven teamwork such as that associated with the project- or process-related activities. Secondary uses can include ad hoc collaboration and community discussions.

Workstream Collaboration

Salesforce (Slack) Slack Reviews, Ratings & Features 2025 | Gartner Peer Insights

Evaluation and contract negotiation

Evaluation & Contracting

Ability to understand your organization's needs

Timely and complete response to product questions

Pricing and contract flexibility (pricing and terms)

Integration and deployment

Integration & Deployment

Availability of quality 3rd-party resources (integrators, service providers, etc.)

Ease of integration using standard APIs and tools

Quality and availability of end-user training

Ease of deployment

Service and support

Service & Support

Timeliness of vendor's response

Quality of technical support

Quality of peer user community

Product capabilities

Product Capabilities

Filtering and Analytics

User Experience

Conversations

Create and Share

Administration and Governance

Integration

Additional Context

Microsoft 365

Microsoft

Slack

Salesforce (Slack)

Skype for Business

Adobe Acrobat

Adobe

Google Workspace

Google

Office 2013 Pro Plus

Atlassian Confluence

Atlassian

Exchange

Jira

Yammer

<50M USD

50M - 250M USD

250M - 500M USD

500M - 1B USD

1B - 3B USD

3B - 10B USD

30B + USD

10B - 30B USD

Gov't/PS/ED <5,000 Employees

Gov't/PS/ED 5,000 - 50,000 Employees

Gov't/PS/ED 50,000 + Employees

Benefits Consulting Analyst

I appreciate the ease of usability and different outlets for team collaboration in a remote workspace. In my personal opinion, the chat-based communication is very good but the calls and video conferencing (huddles) are less appealing in comparison to other vendors I've utilized. One bonus is that other video conferencing applications can also be integrated within Slack, which is beneficial for those who may prefer a different platform setting. 

Account Receivables Analyst Disputes

I'm using this tool as way of communication and checking their information to make sure we are able to determine the authenticity of their documents/information. 

Other...

Salesforce

Zoho

Huddle

Broadcom (VMware)

Jive Software

Zimbra

SocialText

OpenText

Igloo Software

Broadcom

Workspace 365

MangoApps

TIBCO

monday.com

Liferay

Acquia

Cisco (Slido)

Jostle

Oblong

Sitrion

Finance

Easy to use and useful for team collaboration outside of the office, but comes across as basic in what it can do. It can also become messy to maintain chats in the sidebar and I feel other chat based apps work much better overall.

SENIOR MANAGER

Helps with collaboration but I think there's a lot of room for improvement

Data Analyst

It's a good app, but usually faces Connection issues with Headphones, Microphone, Calls. Need to improve/work on those areas.

SALES MANAGER

Slack had been introduced to me by our Certification provider as a medium of exchanging information and discussion with other students and trainers. Initially and even today its a bit difficult to keep a track of messages on the app as this is not yet a main stream networking app. If there would had been some way that I was made to spend more time on the app it could have been on top of my mind

Software Engineer

it is one of the best social application I have came across at workplace. The custom features along with user friendly interface makes it very easy to use. The concept of channels makes it stand out from the competitors.

Human Resources Associate

Salesforce and Slack together have really helped me stay on top of important updates.
With Salesforce I can easily access customer updates. 
For me, Slack has been a game changer for me when it comes to team communication.
What I appreciate most is how it brings everything into one place making it easy to stay organized and connected with my team.
One of my favorite features is that I can join or create channels that are tailored to specific topics. 
This keeps the conversation focused and ensures that the right people are involved in the right discussions.
I get alerts directly in Slack about leads, opportunities or any key activity. 

SENIOR BUSINESS INTELLIGENCE DEVELOPER

Slack is an excellent tool for connecting with peers, especially in a remote work setup. Its ability to integrate with almost any app makes managing tasks and communication seamless. I also appreciate features like Huddle for quick adhoc calls.

Software Developer

Slack has been an amazing platform to keep work conversations flow and professional at the same time.

SCCM Administrator

I am a very old user of slack , I m working on its administration and also as a user and I feel it is a good application for corporates, It keeps things organized in one place and collaborating is easy and hassle free on it.

Active

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50M-1B USD

1B-10B USD

10B+ USD

Gov't/PS/Ed

Data Platform Lead

Nice to use, good multimedia support. Nice historical tracking (even for disabled accounts). Nice bookmarking

SYSTEMS ACCOUNTANT

It is really stable tool for corresponding with colleagues. The customisability is spot on - just enough not to get lost within the abundance of options in the settings page. It is developing as well, brining new useful functions such as workflows or automation. The UI is very easy to use and it looks good too.

SENIOR ACCOUNT MANAGER

My overall experience with slack is truly exceptional. It is absolutely great for team communications and collaboration. It makes it a lot easier to stay connected with the team, especially when working remotely. 

CATEGORY HEAD

Highly positive, personality have also used the product in testing phase and it was a good experience, have tried it within multiple teams and projects and this tool works really well. Everyone has been positve about this. Helps in communication, efficiency and collaboration. 

Customer Service & Support Associate

It's very easy to work and communicate with your peers when using this software. I especially like how expressive you can be with your co-workers instead of limiting yourself to the standard emojis you'd see on your iPhones.

Quality Assurance Manager

It's terrific for hosting large numbers of participants in webinar sessions.
Dreadful for instant messaging which makes communication very seamless.
Monumental for promoting productivity.

Human Resources Consultant

Slack is the most robust instant messaging and live chat program that I have ever used.
It allocates an extended range of tools such as team collaboration, video conferencing, BIM, remote work and productivity in one single integrated spot.

Assistant Producer

I absolutely love Slack! Everywhere I go I recommend it, and I've helped other organizations switch to it.

Engineer

Very convenient application for communication purposes across all teams within the organization. a tool that consistently evolves by adding new features that aid in our collaboration amongst different groups

SOFTWARE DEVELOPER

I love slack it's very nice to use and I like how much we can customize the workspace with our own emojis

SYSTEMS ENGINEER

Slack helps us connect with different channels, workplaces and organizations. Slack is a great way to connect with other departments within the company.

CLIENT PARTNER

Slack is easily the best software to help team's communicate effectively while in the workspace while also offering a really nice UI! 

Director Of Information Technology

Slack is the most robust tool for collaborating in one place in the workplace. I give it 5/5 since it suits all my needs from instant messaging, live chat and remote work to large file sharing.