Overall experience with
How helpful reviews are selected
Favorable Review
Product: Zoho Workplace
Zoho Recognized for Enhancing External Provider Relationship Management Capabilities
Critical Review
Product: Zoho Workplace
Zoho Workplace Suitable for Daily Work But Filled with Reliability Issues
Likes and dislikes about
likes
The ease of useability
March 13, 2026
dislikes
1. The support is awful. I've tried multiple times to fix small issues and it becomes a hassle to get so good support from the Zoho team. They don't understand sometimes, and sometimes you try to do your best to explain what is happening but they understand something else and don't give the correct information. 2. Oversights on almost all the Apps. I don't have the exact ones here but since the support is awful I go to forums and AI to get more information and find that some issues have been going on for more than 6 years. 3. Not great response if you need a partner in your area. I need a Zoho partner that is reliable because the previous one wasn't and I don't know where to start looking.
June 2, 2025
This service may contain translations provided by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and noninfringement. Gartner's use of this provider is for operational purposes and does not constitute an endorsement of its products or services.