Overview
Product Information on ActivTrak
What is ActivTrak?
ActivTrak Pricing
Overall experience with ActivTrak
“Efficient Remote Installation and Intuitive Reporting”
“Rising Licensing Fees and Maintenance Overhead Coupled With Poor Customer Service”
About Company
Company Description
ActivTrak is a cloud-native workforce intelligence platform that transforms work activity data into actionable insights for employee monitoring, productivity and performance management, and workforce planning capabilities that deliver measurable ROI. Deployment is quick and easy — start collecting data in minutes.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: ActivTrak
Performance of ActivTrak Across Market Features
ActivTrak Likes & Dislikes
The software was easy to implement, required no maintenance and it always worked when I needed to review activity.
They are good at tracking events with screenshots and detecting tracking avoidance such as mouse clickers.
Seems to segment usage very well, and reduces a lot of manual labor in categorization, etc.
There really were no issues along the way, the only thing that slowed me down was learning how to sort through all the data that the software provided but after you learn to filter, no problems.
You essentially need a dedicated person to actively maintain and babysit the service to keep definitions accurate, fix agents that constantly drop off from contacting the service or not updating, and organize it properly as it's difficult to keep track of active users and those that are no longer with the company as you continue to get billed for the agent licenses (which you can only downsize once a year on renewal). As new features were developed and added, those were put behind another paywall, requiring them to be purchased separately rather than included with the current plans, further increasing the price for full functionality. They offer a simple dashboard process to increase your licenses at any time, but in order to reduce licenses back down to your current needs you're trapped for the remainder of your yearly subscription, then the process gets ridiculous with fine print and their MSA to try and prevent cancellations. I've dealt with worse companies on this front, but they're definitely in the top 10 for shady cancellation processes designed on purpose to lock customers in.
Still a lot of false signals, requires manual adjustments that I would think would be baked in by now.
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Peer Discussions
ActivTrak Reviews and Ratings
- Director of IT<50M USDRetailReview Source
Rising Licensing Fees and Maintenance Overhead Coupled With Poor Customer Service
With ever increasing licensing costs and high touch maintenance and upkeep, the value isn't there. - Technology Director<50M USDManufacturingReview Source
Efficient Remote Installation and Intuitive Reporting
The software is very simple to implement, I did a remote silent install on some of the computers in my network and there were great instructions available. The reporting is also very simple and has some nice filters to make the job much quicker. - SVP, Engineering<50M USDHealthcare and BiotechReview Source
Valuable insights and adoption when rolled out correctly
Overall the product provides valuable insights, but must be rolled out correctly with training for all users on proper usage. - MANAGER50M-1B USDIT ServicesReview Source
Easy-to-Manage Tool Provides Efficient Monitoring to Determine Productivity Levels
Easy to manage and integrate to monitor activities to determine productivity - Digital Marketing Manager50M-1B USDTelecommunicationReview Source
Handling Insider Threats Easily With ActivTrak
With ActivTrack, deterring insider threats has been easy, all thanks to ease of detecting, tracking and managing threats in real time. It keeps our confidential data/information safe.