Overview
Product Information on ActivTrak
What is ActivTrak?
ActivTrak Pricing
Overall experience with ActivTrak
“ActivTrak Simplifies Monitoring Employee Tasks But Requires Sensitive System Permissions”
“Rising Licensing Fees and Maintenance Overhead Coupled With Poor Customer Service”
About Company
Company Description
ActivTrak is a cloud-native workforce intelligence platform that transforms work activity data into actionable insights for employee monitoring, productivity and performance management, and workforce planning capabilities that deliver measurable ROI. Deployment is quick and easy — start collecting data in minutes.
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A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: ActivTrak
Performance of ActivTrak Across Market Features
ActivTrak Likes & Dislikes
I really like the easy way of transitioning from other Time Tracking tools. It's very friendly-user and easy to set up!
They are good at tracking events with screenshots and detecting tracking avoidance such as mouse clickers.
Provides detailed insight into application/website usage, activity categories, and workload patterns.
It needs some permissions, since sometimes it needs to track and record the system commands, that's to keep track of the productivity, about clicks and the activity withint the equipment.
You essentially need a dedicated person to actively maintain and babysit the service to keep definitions accurate, fix agents that constantly drop off from contacting the service or not updating, and organize it properly as it's difficult to keep track of active users and those that are no longer with the company as you continue to get billed for the agent licenses (which you can only downsize once a year on renewal). As new features were developed and added, those were put behind another paywall, requiring them to be purchased separately rather than included with the current plans, further increasing the price for full functionality. They offer a simple dashboard process to increase your licenses at any time, but in order to reduce licenses back down to your current needs you're trapped for the remainder of your yearly subscription, then the process gets ridiculous with fine print and their MSA to try and prevent cancellations. I've dealt with worse companies on this front, but they're definitely in the top 10 for shady cancellation processes designed on purpose to lock customers in.
Since the product is new, ActivTrak recently started to integrate with HRIS systems so time off data wasn't being captured until recently.
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Peer Discussions
ActivTrak Reviews and Ratings
- Director of IT<50M USDRetailReview Source
Rising Licensing Fees and Maintenance Overhead Coupled With Poor Customer Service
With ever increasing licensing costs and high touch maintenance and upkeep, the value isn't there. - Data Analyst50M-1B USDTelecommunicationReview Source
ActivTrak Simplifies Monitoring Employee Tasks But Requires Sensitive System Permissions
ActivTrak is a well-oriented tool to manage productivity and also time tracking. Helps a lot when it comes to manage what the employees are working on and how many time they spend into each task. - Human Resources Business Partner50M-1B USDHealthcare and BiotechReview Source
Detailed Reporting on Activity Categories Enhances Remote Team Productivity Tracking
This is a great internal tool to track productivity, especially in a remote environment. - Chief Executive Officer<50M USDIT ServicesReview Source
Comprehensive Reporting Provides Detailed Insights Into App and Website Usage Patterns
It delivers as advertised with comprihensive reporting on user app usage and websites accessed. - Technology Director<50M USDManufacturingReview Source
Efficient Remote Installation and Intuitive Reporting
The software is very simple to implement, I did a remote silent install on some of the computers in my network and there were great instructions available. The reporting is also very simple and has some nice filters to make the job much quicker.