Overview
Product Information on Agora Interactive Live Streaming
What is Agora Interactive Live Streaming?
Agora Interactive Live Streaming Pricing
Agora Interactive Live Streaming Product Images
Overall experience with Agora Interactive Live Streaming
“Agora's Solution to Reliability Issues Boosts Customer Experience”
About Company
Company Description
Agora (NYSE: API) is Real-Time Engagement solutions provider, providing developers with APIs to embed real-time voice, video, interactive streaming, chat, and artificial intelligence capabilities into their applications.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Agora Interactive Live Streaming
Performance of Agora Interactive Live Streaming Across Market Features
Agora Interactive Live Streaming Likes & Dislikes
1. Low-latency live streaming 2. Sales & Support TAT 3. Reliability
Strong support, Competitive pricing, Smooth service quality.
Scalability and coverage - global coverage and the ability to support large meetings was key to our use case. Flexibility - the products are extremely flexible and allow a lot of customisation. Customer success - the customer success and support team are super quick at handling issues and helpful with adoption. Innovation - new features are being released constantly and we tend to adopt a lot of them due to customer needs.
1. Sometimes we run into issues around audio with beta features 2. Debugging live issues could be problematic
UI improvements, ease of usage, need improvements on reporting tool.
- Documentation could do with some clarity and structure. - The way various platforms work - e.g. web vs mobile are often quite different and require their own learning curves.
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Peer Discussions
Agora Interactive Live Streaming Reviews and Ratings
- VP, Product<50M USDSoftwareReview Source
Agora's Solution to Reliability Issues Boosts Customer Experience
Agora solved the reliability issues we had with our previous vendor. Support tickets reduced in number. Customers and our engineers enjoyed a better quality of experience. - Marketing Manager50M-1B USDSoftwareReview Source
Strong Customer Support and Competitive Pricing Stand Out
Customer support and our account manager handles the process smoothly. - CTO<50M USDSoftwareReview Source
World leader when it comes to live video saas products
We are really happy with Agora and their products in general. We lean heavily on their ILS offering and it does almost everything we could possibly need at scale. Their customer success team and support is probably one of their best assets and one of the main reasons - besides their products - that we have stuck with them. - Leader of Pre-sales50M-1B USDIT ServicesReview Source
Suggestions for Agora: Anticipate Future Market and Improve Marketing
As a reseller of Agora, I feel that the quality of the product, such as low latency and stability, is excellent. The support has also improved wonderfully since rep's arrival. I think it would be good if we could understand customer issues and market more closely each other in business planning. New features, including third party products, should also have support system in place.