• HOME
  • CATEGORIES

    • CATEGORIES

    • Browse All Categories
  • FOR VENDORS

    • FOR VENDORS

    • Log In to Vendor Portal
    • Get Started
  • REVIEWS

    • REVIEWS

    • Write a Review
    • Product Reviews
    • Vendor Directory
    • Product Comparisons
  • GARTNER PEER COMMUNITY™
  • GARTNER.COM
  • Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQPrivacyTerms of Service
    ©2026 Gartner, Inc. and/or its affiliates.
    All rights reserved.
  • Categories

    • No categories available

      Browse All Categories

      Select a category to view markets

  • For Vendors

    • Log In to Vendor Portal 

    • Get Started 

  • Write a Review

Join / Sign In
  1. Home
  2. /
  3. Aisera AI Agent Platform
Logo of Aisera AI Agent Platform

Aisera AI Agent Platform

byAutomation Anywhere
in
4.3
Market Presence: Conversational AI Platforms, AI Applications in IT Service Management

Overview

Product Information on Aisera AI Agent Platform

Updated 13th October 2025

What is Aisera AI Agent Platform?

AiseraGPT is a software designed to deliver conversational automation and generative AI capabilities for enterprises. The software focuses on understanding and responding to complex user queries by leveraging natural language processing and machine learning models. AiseraGPT automates customer service, IT support, and business workflows by integrating with existing enterprise platforms, enabling organizations to address routine and advanced requests efficiently. The software provides contextual responses, self-service features, and incident resolution while maintaining data security and compliance standards. Its features aim to reduce operational bottlenecks, improve service response times, and enhance user satisfaction by streamlining repetitive tasks and enabling scalable support across multiple channels.

Aisera AI Agent Platform Pricing

AiseraGPT software is offered through a subscription-based pricing model, typically structured on a per-user or volume usage basis. Pricing tiers may vary according to the scale of implementation and required features, with custom quotes available for enterprise deployments. The software model may include options for additional services such as integration, support, and enhanced security, depending on the subscription level selected.

Overall experience with Aisera AI Agent Platform

IT Services Associate
1B - 3B USD, IT Services
FAVORABLE

“A Glimpse into Aisera's Software: Stellar AI Team, Middling Integration”

5.0
Apr 22, 2024
The overall experience was great. The Aisera team was willing to help out as much as possible.
CUSTOMER SERVICE & SUPPORT ASSOCIATE
30B + USD, Healthcare and Biotech
CRITICAL

“Aisera Chatbot”

3.0
Mar 15, 2024
The product does a decent job of integrating with servicenow.

About Company

Company Description

Updated 29th October 2024

Automation Anywhere offers AI-powered process automation that empowers organizations to drive productivity gains, foster innovation, improve customer service, and accelerate business growth. The company’s AI + Automation Enterprise System is powered by specialized AI, autonomous AI agents, and offers process discovery, end-to-end process orchestration, document processing, and analytics — all with a security and governance-first approach. Guided by its vision to fuel the future of work, Automation Anywhere is dedicated to unleashing human potential through AI-powered automation.

Company Details

Updated 26th February 2025
Company type
Private
Year Founded
2003
Head office location
San Jose, United States
Number of employees
1001 - 5000
Website
https://www.automationanywhere.com?utm_source=linkedin&utm_medium=social-owned

Do You Manage Peer Insights at Automation Anywhere?

Access Vendor Portal to update and manage your profile.

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Top Aisera AI Agent Platform Alternatives

Logo of Amazon Bedrock
1. Amazon Bedrock
4.5
(216 Ratings)
Logo of Writer
2. Writer
4.5
(71 Ratings)
Logo of Adobe Firefly
3. Adobe Firefly
4.1
(53 Ratings)
View All Alternatives

Peer Discussions

Aisera AI Agent Platform Reviews and Ratings

Showing data for 4 ratings and reviews for Generative AI Model Providers market. View all 125 ratings and reviews across markets for a complete picture.

4.3

(4 Ratings)

Rating Distribution

5 Star
50%
4 Star
25%
3 Star
25%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

5.0

Integration & Deployment

5.0

Service & Support

4.3

Product Capabilities

4.0

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • IT Services Associate
    1B-10B USD
    IT Services
    Review Source

    A Glimpse into Aisera's Software: Stellar AI Team, Middling Integration

    5.0
    Apr 22, 2024
    The overall experience was great. The Aisera team was willing to help out as much as possible.
  • IT SERVICES ASSOCIATE
    10B+ USD
    Healthcare and Biotech
    Review Source

    Great Product, Wonderful Support!

    4.0
    Mar 19, 2024
    I've worked with the Aisera team for about a year and a half, and my team uses AiseraGPT widely within our organization and daily. I have experienced many key functionalities, from basic task automation to complex workflow integrations. Given its robust feature set and reliability, Aisera has become an indispensable tool for our team and our end users.
  • MANAGER, INFORMATION SYSTEMS
    1B-10B USD
    Healthcare and Biotech
    Review Source

    Fostering Symbiotic Relationships

    5.0
    Mar 19, 2024
    Working with Aisera is different than any other vendor because of the relationship they foster with their customers/clients. It is a symbiotic relationship vs vendor managed. Working in collaboration to enhance our user experience and facilitate their day to day.
  • CUSTOMER SERVICE & SUPPORT ASSOCIATE
    10B+ USD
    Healthcare and Biotech
    Review Source

    Aisera Chatbot

    3.0
    Mar 15, 2024
    The product does a decent job of integrating with servicenow.
Showing Result 1-4 of 4

Recommended Gartner Insights

  • Market Guide for Generative AI Model Providers
Powered by Google TranslateThis service may contain translations provided by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and noninfringement. Gartner's use of this provider is for operational purposes and does not constitute an endorsement of its products or services.

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

This site is protected by hCaptcha and its Privacy Policy and Terms of Use apply.


Software reviews and ratings for EMMS, BI, CRM, MDM, analytics, security and other platforms - Peer Insights by Gartner
Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQsPrivacyTerms of Use

©2026 Gartner, Inc. and/or its affiliates.

All rights reserved.

Reviewer Insights for: Aisera AI Agent Platform
Performance of Aisera AI Agent Platform Across Market Features

Aisera AI Agent Platform Likes & Dislikes

Like

The team and how they were so helpful, patient and knowledgeable about AI

Like

The integrations.

Like

There are many things I like about Aisera's products and services. To start, they are its integration with other tools, flexibility and functionality, and customer support team. Aisera's ability to integrate with a wide array of other tools is a major advantage, enhancing our overall productivity and efficiency. Within my organization, we've utilized virtual agent, knowledge management, and custom APIs to connect and enable a unified workflow. Lastly, the customer support team we work with has been awesome. The reps have all been great and continuously go out of their way to provide endless support.

Dislike

More customization for UI. Integration with some systems could be better.

Dislike

Support ticket resolution can take a long time.

Dislike

One of the downsides of using Aisera is the manual overhear and backend work needed to get the most out of its functionality. For example, recently, we have been working with our customer support team to implement service catalogs within our chatbot. Some of them have taken a lot longer than expected due to the integration of specific inputs and triggers between our applications and the responses we anticipated for our users. This also brings up another dislike regarding Aisera involving time constraints and team members' available resources. Our assigned team is wonderful; however, they can only do so much within the given time frame.