• HOME
  • CATEGORIES

    • CATEGORIES

    • Application Development

      • Observability Platforms
      • Integrated Development Environment (IDE) Software
      • Enterprise Agile Planning Tools
      • Integration Platform as a Service
      • AI-Augmented Software Testing Tools
      • View All
    • Artificial Intelligence

      • AI Code Assistants (Transitioning to AI Coding Agents)
      • Generative AI Knowledge Management Apps/General Productivity
      • AI Application Development Platforms
      • Conversational AI Platforms
      • Artificial Intelligence Applications in IT Service Management (Transitioning to AI Applications in IT Service Management)
      • View All
    • Cloud Computing

      • Backup and Data Protection Platforms
      • Cloud Database Management Systems
      • Strategic Cloud Platform Services
      • Server Virtualization (Transitioning to Server Virtualization Platforms)
      • Hybrid Cloud Storage
      • View All
    • Customer Relationship Management

      • Contact Center as a Service
      • CRM Customer Engagement Center
      • Digital Experience Platforms
      • Web Content Management
      • Field Service Management
      • View All
    • Data and Analytics

      • Analytics and Business Intelligence Platforms
      • Data Science and Machine Learning Platforms (Transitioning to AI Platforms For Data Science and Machine Learning)
      • Data Integration Tools
      • Process Mining Platforms (Transitioning to Process Intelligence Platforms)
      • Metadata Management Solutions
      • View All
    • Education

      • Manager and Leadership Training
      • Corporate Learning Technologies
      • eLearning Authoring Tools
      • Higher Education Student Information System Software as a Service (Transitioning to Higher Education SaaS Student Information Systems)
      • Digital Learning Content Providers
      • View All
    • Enterprise Networking and Communications

      • Unified Communications as a Service
      • Global WAN Services
      • Edge Distribution Platforms
      • Intranet Packaged Solutions
      • SD-WAN
      • View All
    • Finance

      • Expense Management Software
      • Financial Close and Consolidation Solutions
      • Financial Planning Software
      • Cloud Financial Management Tools
      • Accounts Payable Applications
      • View All
    • Healthcare and Life Sciences

      • Medical Device Security Solutions (Transitioning to Medical Device Risk Management Platforms)
      • Health Navigation Solutions
      • Claim Editor Software
      • Revenue Cycle Management Software (Transitioning to Revenue Cycle Management Solutions)
      • Digital Health Platforms (Transitioning to Healthcare Provider Industry Cloud Platforms)
      • View All
    • Human Resources

      • Employee Recognition and Reward Systems
      • Workforce Management Applications (Transitioning to Workforce Management (WFM) Technology)
      • Digital Employee Experience Management Tools
      • Talent Acquisition (Recruiting) Suites
      • Cloud HCM Suites for Regional and/or Sub-1,000 Employee Enterprises
      • View All
    • IT Infrastructure and IoT

      • Enterprise Wired and Wireless LAN Infrastructure (Transitioning to Enterprise Wired and Wireless LAN)
      • IT Service Management Platforms
      • Endpoint Management Tools
      • Container Management
      • Infrastructure Monitoring Tools
      • View All
    • IT Security

      • Endpoint Protection Platforms
      • Email Security
      • Managed Detection and Response
      • Security Information and Event Management
      • Security Awareness Computer-Based Training
      • View All
    • Legal

      • Contract Life Cycle Management
      • Electronic Signature
      • Governance, Risk and Compliance Tools, Assurance Leaders
      • Compliance Monitoring Solutions
      • Corporate Governance Services
      • View All
    • Manufacturing

      • Enterprise Asset Management Software
      • Manufacturing Execution Systems
      • Global Industrial IoT Platforms
      • PLM Software in Discrete Manufacturing Industries
      • Computer-Aided Design (CAD) Software
      • View All
    • Marketing

      • Video Editing Software
      • Email Marketing
      • Multichannel Marketing Hubs
      • Voice of the Customer Platforms
      • Customer Data Platforms
      • View All
    • Productivity and Collaboration

      • Document Management
      • Collaborative Work Management
      • Visual Collaboration Applications
      • Knowledge Management (KM) Software
      • Adaptive Project Management and Reporting
      • View All
    • Public Sector and Government

      • Government ERP Solutions
      • Government Budgeting and Planning Solution
      • Cloud-Based ERP for U.S. Local Government
      • Citizen Service Delivery
      • Government Contracting Software
      • View All
    • Retail

      • Digital Commerce
      • Digital Commerce Payment Vendors (Transitioning to Digital Commerce Payment Platforms)
      • Retail Workforce Management Applications (Transitioning to Retail Workforce Management Technology)
      • Retail Assortment Management Applications: Long Life Cycle Products
      • Digital Shelf Analytics
      • View All
    • Sales

      • Revenue Enablement Platforms
      • Configure, Price and Quote Applications
      • Sales Force Automation Platforms (Transitioning to CRM Sales Platforms)
      • Revenue Intelligence (Transitioning to Revenue Action Orchestration)
      • Sales Performance Management
      • View All
    • Supply Chain Management

      • Supply Chain Planning Solutions
      • Transportation Management Systems
      • Real-Time Transportation Visibility Platforms
      • Warehouse Management Systems
      • Supply Chain Strategy, Planning and Operations Consulting
      • View All
    • Utilities

      • Geospatial Information Systems for Energy and Utilities
      • Mobile Workforce Management Software for Utilities (Transitioning to Mobile Workforce Management Solutions for Power and Utilities)
      • Energy Management and Optimization Systems
      • Energy Trading and Risk Management
      • Advanced Distribution Management Systems
      • View All
    • Browse All Categories
  • FOR VENDORS

    • FOR VENDORS

    • Log In to Vendor Portal
    • Get Started
  • REVIEWS

    • REVIEWS

    • Write a Review
    • Product Reviews
    • Vendor Directory
    • Product Comparisons
  • GARTNER PEER COMMUNITY™
  • GARTNER.COM
  • Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQPrivacyTerms of Service
    ©2026 Gartner, Inc. and/or its affiliates.
    All rights reserved.
  • Categories

      • Application Development
      • Artificial Intelligence
      • Cloud Computing
      • Customer Relationship Management
      • Data and Analytics
      • Education
      • Enterprise Networking and Communications
      • Finance
      • Healthcare and Life Sciences
      • Human Resources
      • IT Infrastructure and IoT
      • IT Security
      • Legal
      • Manufacturing
      • Marketing
      • Productivity and Collaboration
      • Public Sector and Government
      • Retail
      • Sales
      • Supply Chain Management
      • Utilities
      Browse All Categories

      Application Development

      69 markets
      • Observability Platforms
      • Integrated Development Environment (IDE) Software
      • Enterprise Agile Planning Tools
      • Integration Platform as a Service
      • AI-Augmented Software Testing Tools
      • API Management
      • Enterprise Low-Code Application Platforms
      • Robotic Process Automation
      • Business Orchestration and Automation Technologies
      • Business Process Automation Tools
      • DevOps Platforms (Transitioning to DevSecOps Platforms)
      • Enterprise Architecture Tools
      • Custom Software Development Services
      • Code Review Tools
      • Domain Registrars
      • Digital Adoption Platforms
      • Game Engine Software
      • Website Builders
      • Public Cloud IT Transformation Services (Transitioning to Public Cloud Optimization and Transformation Services)
      • Developer Productivity Insight Platforms
      • API Generation Software
      • AI Agents for Application Developers
      • Feature Management
      • Application Platforms (Transitioning to Cloud-Native Application Protection Platforms)
      • Application Crowdtesting Services
      • Prototyping Software
      • Mobile App Analytics
      • Test Data Management
      • Virtual Reality Development Software
      • Green Software Engineering
      • Application Integration Platforms
      • Application Testing Services, Worldwide (Transitioning to Quality Engineering Services)
      • Event Brokers
      • AI-Augmented Code Modernization Tools
      • Independent Third-Party Software Support of Megavendors
      • Microsoft 365 Implementation and Support Services
      • Application Development Life Cycle Management (Transitioning to DevOps Platforms)
      • Digital Twin of an Organization Platforms
      • BPM-Platform-Based Case Management Frameworks
      • Microsoft Product Support Services
      • Product Roadmapping Tools for Software Engineering
      • AI Agent Development Platforms for Software Engineering
      • Application Composition Platform
      • Multiexperience Development Platforms
      • Application Portfolio Management Tools
      • Internal Developer Portals
      • Load Testing Tools
      • Mobile Development Frameworks
      • Cloud Development Environments
      • B2B Gateway Software
      • SAP S/4HANA Application Services, Worldwide (Transitioning to Cloud ERP Services)
      • Blockchain Consulting and Proof-of-Concept Development Services
      • Citizen Application Development Platforms
      • Mobile Application Testing Services
      • API and MCP Testing Tools
      • Value Stream Management Platforms
      • Oracle Cloud Application Services, Worldwide (Transitioning to Cloud ERP Services)
      • SAP Application Services, Worldwide
      • SAP SuccessFactors Service Providers (Transitioning to Cloud ERP Services)
      • Service Mesh
      • Business-Outcome-Driven Enterprise Architecture Consulting (Retired)
      • Oracle Application Services, Worldwide (Transitioning to Cloud ERP Services)
      • Rapid Mobile App Development Tools
      • SAP Selective Test Data Management Tools
      • Augmented Reality Development Software
      • Blockchain as a Service
      • Mobile Application Management (Transitioning to Endpoint Management Tools)
      • Mobile Back-End Services
      • R&D Outsourcing Providers
      View More
  • For Vendors

    • Log In to Vendor Portal 

    • Get Started 

  • Write a Review

Join / Sign In
  1. Home
  2. /
  3. ArcGIS
Logo of ArcGIS

ArcGIS

byEsri
in
3.7
Market Presence: Geospatial Information Systems for Energy and Utilities, Drone Analytics Software

Overview

Product Information on ArcGIS

Updated 13th October 2025

What is ArcGIS?

ArcGIS is a software developed by Esri designed for geographic information system applications, enabling users to analyze, visualize, and interpret spatial data. The software provides tools for mapping, spatial analytics, and location intelligence, supporting workflows that involve data management, geocoding, network analysis, and imagery processing. ArcGIS facilitates the integration of spatial data with business systems, helping organizations manage assets, plan projects, and make informed decisions based on geographic patterns and trends. The software addresses business needs in sectors such as urban planning, transportation, natural resources, and public safety by supporting collaboration and sharing of spatial insights across different teams and stakeholders.

ArcGIS Pricing

ArcGIS software uses a subscription-based pricing model with different tiers depending on user type, features, and deployment options. Pricing for the software varies by individual, organization, and industry use case, with options for annual or monthly payments. Access to additional modules, capabilities, or data may require separate licensing or add-ons.

Overall experience with ArcGIS

GIS DEVELOPER
50M - 250M USD, Energy and Utilities
FAVORABLE

“SiteScan is the easiest choice for existing esri Users”

5.0
Nov 17, 2025
The customer experience was excellent, the sitescan product works exactly as it is supposed to and was advertised as.
Data And Analytics Manager
Gov't/PS/ED <5,000 Employees, Education
CRITICAL

“ArcGIS Excels in Drone Data Processing But Faces Stability and Update Issues”

3.0
Feb 24, 2026
ArcGIS is a highly capable software for most geospatial and drone analytics functions. However, despite its strengths, the most notable drawback is system stability due to occasional crashing. Also, frequent updates that require system level access with administration privileges are cumbersome and time consuming in large organisations where IT controls are tightly managed. Another limitation is the lack of seamless integration with Microsoft OneDrive.

About Company

Company Description

Updated 14th August 2025

Esri, a global provider of geographic information system (GIS) software, location intelligence, and mapping, helps customers unlock the full potential of data to improve operational and business results. Founded in 1969 in Redlands, California, USA, Esri software is deployed in hundreds of thousands of organizations globally, including Fortune 500 companies, government agencies, nonprofit institutions, and universities. Esri has regional offices, international distributors, and partners providing local support in over 100 countries on six continents. With a focus on geospatial technology and analytics, Esri engineers solutions that leverage a geographic approach to solving complex problems by placing them in the context of location.

Company Details

Updated 14th August 2025
Company type
Private
Year Founded
1969
Head office location
Redlands, United States
Number of employees
5001 - 10000
Website
https://www.esri.com

Do You Manage Peer Insights at Esri?

Access Vendor Portal to update and manage your profile.

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: ArcGIS
Performance of ArcGIS Across Market Features

ArcGIS Likes & Dislikes

Like

The ease of use is excellent. Flight planning can be a little tricky, but the ease of rendering once the flight is over is seamless. With everything being cloud based, we just send the data and forget it. The ease of importing everything into ArcGIS Online for internal review and customer delivery is also a huge feature.

Like

What I like most about ArcGIS is the accuracy and reliability of its drone data processing. It consistently produces high quality 2D and 3D outputs which are essential in my professional use cases in estate management such as building construction inspections and modelling. Another standout is its seamless integration with the wider ArcGIS ecosystem, allowing users to easily combine drone-derived data with existing GIS layers, enabling better decision making across teams. Finally, the enterprise-grade security and scalability offered by ArcGIS is a huge plus.

Like

Data can be shared in the form of maps, reports, and dashboards. It can be used as a stand-alone or integrated with other solutions. Its 3D GIS module can convert data into smart 3D models. It is easy to deploy and customize.

Dislike

The flight planning can be a little tricky, especially if you do not have the ArcGIS Flight app or a compatible drone

Dislike

One of the biggest issues is stability. ArcGIS can occasionally crash, particularly when working with large datasets or complex drone projects, which disrupts workflows. The update and installation process is also frustrating in an enterprise environment. Updates require administrator privileges, making it cumbersome in large organisations where we depend on central IT teams for installations and updates. Another major drawback is poor integration with Microsoft OneDrive

Dislike

Little costlier than competitors. Licensing requirement. Hardware requirements.

Top ArcGIS Alternatives

Logo of DroneDeploy
1. DroneDeploy
4.3
(6 Ratings)
Logo of PrecisionAnalytics
2. PrecisionAnalytics
4
(2 Ratings)
Logo of PIX4Dmapper
3. PIX4Dmapper
4
(1 Ratings)
View All Alternatives

Peer Discussions

ArcGIS Reviews and Ratings

Showing data for 5 ratings and reviews for Drone Analytics Software market. View all 31 ratings and reviews across markets for a complete picture.

3.7

(5 Ratings)

Rating Distribution

5 Star
20%
4 Star
40%
3 Star
40%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

3.8

Integration & Deployment

4.4

Service & Support

3.8

Product Capabilities

4.2

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • Data And Analytics Manager
    Gov't/PS/Ed
    Education
    Review Source

    ArcGIS Excels in Drone Data Processing But Faces Stability and Update Issues

    3.0
    Feb 24, 2026
    ArcGIS is a highly capable software for most geospatial and drone analytics functions. However, despite its strengths, the most notable drawback is system stability due to occasional crashing. Also, frequent updates that require system level access with administration privileges are cumbersome and time consuming in large organisations where IT controls are tightly managed. Another limitation is the lack of seamless integration with Microsoft OneDrive.
  • GIS DEVELOPER
    50M-1B USD
    Energy and Utilities
    Review Source

    SiteScan is the easiest choice for existing esri Users

    5.0
    Nov 17, 2025
    The customer experience was excellent, the sitescan product works exactly as it is supposed to and was advertised as.
  • Data Analyst
    10B+ USD
    Energy and Utilities
    Review Source

    Drone2Map and SiterScan Integration Beneficial Yet Hampered by Speed and Cost

    3.0
    Sep 10, 2025
    My overall experience with ArcGIS Drone2Map and SiterScan has been mixed. While they offer seamless integration with Esri, which is valuable for for our workflows, the performance is often slow and clunky
  • TEACHING FACULTY, ASSISTANT PROFESSOR
    Gov't/PS/Ed
    Education
    Review Source

    ArcGIS- Excellent tool for GIS Data collection,Analyzing, Creating 2D & 3D Maps

    4.0
    Nov 2, 2023
    We use ArcGIS in our Drone research project to collect location details, visualize and analyze the collected data by sharing details for collaborative study, and uncover the location patterns. which enables the field people to make informative decisions.
  • Director of Strategy
    50M-1B USD
    Finance (non-banking)
    Review Source

    Cost Effective and highly efficient Drone Analytics Software

    4.0
    Oct 31, 2023
    Exceptional Cost Effective product to run all analysis of Weather or environment related data. This geo location data is provided to the agri community to consume to increase productivity etc which increase their engagement on our app
Showing Result 1-5 of 5

Recommended Gartner Insights

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

This site is protected by hCaptcha and its Privacy Policy and Terms of Use apply.


Software reviews and ratings for EMMS, BI, CRM, MDM, analytics, security and other platforms - Peer Insights by Gartner
Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQsPrivacyTerms of Use

©2026 Gartner, Inc. and/or its affiliates.

All rights reserved.