Archer is a flexible and highly configurable risk management platform that allows organizations to tailor solutions to their needs. We have optimized this by building several use cases for non-traditional purposes, taking advantage of Archer's strong workflow and notification capability and applications for areas typically outside of Archer's suite of products. In our experience, Archer's customer service team is responsive and knowledgeable. Archer offers a premium success program which enables relationship building with your representative. This has proven invaluable in helping us solution several pain points. Archer does have a few limitations. New functionalities, often available due to acquisitions of other companies, can be rolled out too quickly, leaving some features underdeveloped or incomplete. Also, its user interface can feel outdated though their team is actively working on improvements utilizing customer input. Modernization of the platform is on the horizon which we eagerly anticipate. Overall, Archer is a strong choice for risk management with some caution for new features and an evolving user experience.

Archer is useful for GRC management and the issue of having all the data in one place is rather important. There are several other aspects of report customization that can greatly enhance their effectiveness for assurance professionals like me if they were made more user-friendly.