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Overall experience with Arctic Wolf Managed Risk
“Comprehensive Security Services Offer Strong Support and Positive Engineer Interactions”
“Not a good choice for Cloud infrastrucure”
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Company Description
Arctic Wolf envisions a future without cyber risk. Every organization should be so effective at security operations that both the likelihood and impact of a cyber attack is minimized to the point where risk is essentially zero. Arctic Wolf's Mission: End Cyber Risk.
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Arctic Wolf Managed Risk Likes & Dislikes
The full service around security, manage, detection and security meetings.
24/7 monitoring
What stands out the most about Arctic Wolf Managed Risk is the details provided with each vulnerability, the support from the Arctic Wolf team, and the availability of customization/management options. Each vulnerability has its own detail page, in which the specific file path, registry path, or installed application that revealed the vulnerability is given. This is extremely useful, especially when trying to patch a more difficult or widespread risk. The Arctic Wolf team has been extremely helpful and receptive. We have a monthly meeting with them in which we go over patching progress, any questions that have come up, or anything else we want to discuss. Finally, the availability of ways to customize Arctic Wolf is very useful. We can freely change the scan schedule and change which endpoints the scans are targeting. We can also add tags and assign different criticality values to assets. For management within our IT group, we can assign risks to specific IT employees and even add Due Dates.
Managed Board not enough features yet, but the are promised for teh future, so we will see.
The fact that Arctic Wolf won't correlate data causes a lot of false alerts. They refuse to look at group memberships of employees. Most entertaining is they won't look at scanning metadata so they alert us when they have scanned one of our public IP addresses.
The main weaknesses of Arctic Wolf are the noise it generates if not correctly configured, a lack of UI options for filtering risks, and some risks not showing any remediation resources. Artic Wolf can generate a lot of noise via alerts and tickets if not configured correctly. We had to ensure they were not scanning certain devices and that we were not alerted to certain actions, which largely fixed the noise issue. The thing I dislike the most about Arctic Wolf is the lack of UI options in the risk management portal. Currently, there is no way to view all the risks by issue or vulnerability; instead, each is listed by endpoint and then issue. This causes some pain, as we need to continually export the risk list every week and review it via a pivot table. This is being worked on by Arctic Wolf, so I look forward to what they come up with. Finally, some risks within Arctic Wolf don't show any information in the remediation details tab. This is expected, but it is a weakness of the product.
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Arctic Wolf Managed Risk Reviews and Ratings
- IT Associate<50M USDConsumer GoodsReview Source
Comprehensive Security Services Offer Strong Support and Positive Engineer Interactions
The Arctic Wolf Dashboard ist a good point to start harden your it-security. That's a point to get a overwie of your security landscape in your it environement. the quarterly meetings are very good with good advise how to get a better it-security. - Desktop Engineering Analyst<50M USDMiscellaneousReview Source
Arctic Wolf Managed Risk Offers Detailed Vulnerability Insights and Customization Options
The Arctic Wolf Managed Risk product has overall been a great tool for my company to patch computers and mitigate vulnerabilities. The Arctic Wolf team has been very helpful in setting it up in our environment and listening to any feedback we have. The UI is pretty user friendly and makes it easy to get an overview of the risks the company has. Arctic Wolf provides specific details on why the vulnerability is being detected, as well as remediation resources for each vulnerability. - DIRECTOR OF IT50M-1B USDManufacturingReview Source
Comprehensive Risk Platform Offers Detailed Insights But Manual Network Setup Required
Managed risk platform is a breeze to use and gives a lot of information about risks and vulnerabilities, their criticality and allows good planning of resolution and patching. Lots of informations and documentation abouts the CVE directly included in the platform - SVP, CIO50M-1B USDBankingReview Source
Evaluation Features Useful Yet Portal Reactivity And False Positives Cause Issues
Good for what it is - portal can get complicated and confusing. - HEAD OF INFORMATION SECURITY50M-1B USDHealthcare and BiotechReview Source
AWN: a Goldilocks solution for small to mid-sized organizations.
For the price, there is no better value for a small to mid-sized company who needs reliable Information Security and Is Risk Management services. Arctic Wolf's capabilities have developed markedly over the past 2-3 years, and have grown from niche, budget-friendly provider to highly capable partner.