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Overall experience with AT&T Managed Mobility Services
“Reliable for our one of Medical Center”
“AT&T Mobility Underperforms at Key Office Location”
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AT&T is primarily focused on simplifying the technological needs of its customers by creating an interconnected world where all devices and services operate cohesively. The main challenge it aims to tackle revolves around delivering the human benefits of technology in ways that seemed unattainable before. The collective drive and commitment of the AT&T team play a vital role in this endeavor. AT&T engages a large number of individuals, providing them with the tools to connect with their surroundings. The company goes beyond providing links to third-party content, but it doesn't adopt or endorse these materials, offering them purely for informational purposes.
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- DIRECTOR VICE PRESIDENT<50M USDRetailReview Source
AT&T Mobility Underperforms at Key Office Location
AT&T Managed Mobility Services does not function properly at one of my main office locations. This is the issue, in detail: One of my offices is on the 74th floor of a building. It has unobstructed views and floor-to-ceiling windows. Our iPhones on AT&T have a STRONG (4/4 Bars) signal at 5Ge speeds at this office location. The issue is, the signals are strong, but the quality of the signal is very poor. This results in dropped or missed calls--despite WiFi Calling and Excellent indoor Mesh WiFI--since phones are programmed to select, if strong enough, the signal of the AT&T tower versus WiFi Calling. Thus, the phones continuously switch between poor quality high strength AT&T Mobility towers and WiFi, resulting sometimes in missed calls where no missed calls are displayed AND failed delivery of voicemail. In other words, a customer could call me and I would have no idea that they had tried to reach me. The issue is compounded by the fact that I was forced to purchase an AT&T Cell Boost which acts as a personal cell tower on an LTE speed. When the iPhone is on my desk with a clear line of sight and no obstructions between it and the Cell Booster, it works 50% of the time because, as I mentioned, the towers send a strong, but poor quality signal, so the phone selects that from outside as opposed to the clean signals generated inside, whether from AT&T Cell Boost, again a mini tower inside my office, or WiFi.



