Sakon helps enterprise clients in a wide range of industries control telecom spend and manage end-user devices more efficiently. The company’s Telecom Expense Management, Managed Mobility Services and Cloud Expense Management solutions reduce operational costs, increase insights and optimize financial performance through a platform that connects organizations with suppliers globally, automates workflows and optimizes services. Founded in 2003 and headquartered in Concord, Massachusetts, Sakon has over 900 employees with offices in the United States, Canada, the United Kingdom, China, Singapore and India.
Do You Manage Peer Insights at Sakon?
Access Vendor Portal to update and manage your profile.
End-to-end product capability from order fulfillment, integration with systems involved, seamless servicing, reporting, and optimization.
The services allowed our IT resources to be able to focus on tasks that bring more value within the organization, while providing users with self service options. Our account manager since go-live has been great. Easy to work with and talk to, he does a great job of looking into items that we bring to his attention.
1. Mobility account team is very responsive and committed to resolving matters satisfactorily. 2. Application user experience has significantly improved. 3. Multiple ways of retrieving and accessing (Sakon mobile platform) 4. Ease of invoice approvals. 5. SNOW integration
Nothing that I dislike at this point.
Requests for changes or updates at times seem to take a long time to implement, however they are thorough in researching and providing feedback on potential changes and impact.
Frequent changes of agents or team members. It takes time for new associates to catch up in our processes