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Overview

Product Information on BackBox

Updated 13th October 2025

What is BackBox?

BackBox is a software designed to automate backup, recovery, and management of network and security device configurations across a range of environments. The software enables scheduling and execution of configuration backups, streamlines recovery processes, and helps maintain compliance by monitoring changes and ensuring devices are running approved versions. BackBox supports integration with various vendors, offering centralized visibility and reporting for device status and configuration audits. Businesses use this software to reduce manual intervention, address operational risks, enhance disaster recovery preparedness, and maintain consistent configurations in complex network infrastructures.

BackBox Pricing

BackBox software uses a subscription-based pricing model where fees are determined by the number of devices managed and the selected feature set, typically offered in annual or multi-year terms with options to scale based on organizational requirements.

Overall experience with BackBox

IT Associate
1B - 3B USD, Telecommunication
FAVORABLE

“Efficient solution for backup and automation”

4.0
Apr 7, 2023
We are globally happy with this solution as it allows us to reach our main goals : management/automation/backup of network devices in our IT infrastructure.
There are no reviews in this category.
CRITICAL

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Software reviews and ratings for EMMS, BI, CRM, MDM, analytics, security and other platforms - Peer Insights by Gartner
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Logo of BackBox

BackBox

byBackBox
in
4.3
Market Presence: Network Automation Platforms, Network Management Tools

About Company

Company Description

Updated 11th June 2025

More than 500 enterprises worldwide trust BackBox as their network cyber resilience platform. BackBox includes support for network devices from over 180 vendors, thousands of pre-built automations, and a no-code way to create new ones. BackBox empowers teams with the confidence to automate critical network processes, maintain business continuity during disruptions, and recover swiftly. From backups and OS updates to configuration compliance and vulnerability management, BackBox ensures that automations deliver consistent, reliable outcomes.

Company Details

Updated 11th June 2025
Company type
Private
Year Founded
2009
Head office location
Dallas, United States
Number of employees
11 - 50
Website
https://www.backbox.com

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Reviewer Insights for: BackBox
Performance of BackBox Across Market Features

BackBox Likes & Dislikes

Like

Among other things : it's an affordable solution, easy to use and it gets the job done !

Like

simple GUI and great post-sale support

Like

The Backbox is very stable and well-working solution. I haven't experienced any server problem with it so far. The technical support team is the best.

Dislike

GUI has improved but can be again, documentation also and maybe prices can sometimes be high

Dislike

there should be better description of various backup types in the user guide

Dislike

Scheduling configuration is a little bit confusing. But I cannot say complicated.

Recommended Gartner Insights

  • Market Guide for Continuous Configuration Automation Tools (Transitioning to Infrastructure Automation and Orchestration Tools)

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Showing data for 3 ratings and reviews for Continuous Configuration Automation Tools (Transitioning to Infrastructure Automation and Orchestration Tools) market. View all 59 ratings and reviews across markets for a complete picture.

4.3

(3 Ratings)

Rating Distribution

5 Star
33%
4 Star
67%
3 Star
0%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

5.0

Integration & Deployment

5.0

Service & Support

4.5

Product Capabilities

4.7

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
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  • IT Associate
    1B-10B USD
    Telecommunication
    Review Source

    Efficient solution for backup and automation

    4.0
    Apr 7, 2023
    We are globally happy with this solution as it allows us to reach our main goals : management/automation/backup of network devices in our IT infrastructure.
  • Architect
    50M-1B USD
    IT Services
    Review Source

    Fantastic Product - Exceptional Support

    5.0
    Apr 18, 2023
    Super Product - with exceptional Support - very fast development of new backup scripts
  • Engineer
    1B-10B USD
    Finance (non-banking)
    Review Source

    A simple and powerful configuration management tool

    4.0
    Dec 15, 2022
    This is a solid configuration backup tool while it is very simple to administrate. I have not seen anything else on the market.
  • Manager, IT Security and Risk Management
    50M-1B USD
    IT Services
    Review Source

    Backbox as a Must Solution

    5.0
    Apr 18, 2023
    Backbox is a solution which every facility has to have. It is a must I think. It seems as not necessary at first however, when one needs it, that is understood that this is the most necessary solution ever.
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