Name: Blackpanda Digital Forensics and Incident Response Retainer Services
Rating: 4.8 (4 reviews)

Overview

Service Information on Blackpanda Digital Forensics and Incident Response Retainer Services

Updated 13th October 2025

What is Blackpanda Digital Forensics and Incident Response Retainer Services?

Blackpanda Digital Forensics and Incident Response Retainer Services is a service designed to support organizations in managing and investigating cybersecurity incidents. The service provides access to experts in incident response and digital forensics who assist with the identification, containment, and remediation of security breaches. It includes proactive readiness planning, incident investigation, evidence collection, analysis of digital artifacts, and guidance on recovery actions to minimize disruptions and reduce risk exposure. This service aims to address the business need for rapid and systematic response to cyber incidents, helping organizations understand the nature and scope of cyber attacks and facilitating the restoration of normal operations while supporting compliance and reporting requirements.

Overall experience with Blackpanda Digital Forensics and Incident Response Retainer Services

Business Development Manager

<50M USD, IT Services

FAVORABLE

“Reliable Incident Response Partner with highly potential service offerings”

5.0

Apr 21, 2023

As a reseller, we were given the flexibility to customise Blackpanda service offering into our package to our end clients, we also received timely response and support for deployment and account registration for Blackpanda services for end client immediately after the request was shared to the team.

There are no reviews in this category.

CRITICAL

About Company

Company Description

Blackpanda, with its headquarters in Singapore and expanded presence across Southeast and East Asia, is a cyber security firm. Its main focus lies in provision of high-quality incident response and digital forensics services specific to the region. The services provided by Blackpanda aim to deliver comprehensive and pragmatic solutions for cyber resiliency and risk mitigation for companies of all sizes. The primary goal of the company is to democratize cyber security resiliency across Asia, making these services accessible to both large-scale corporations and small to medium enterprises. The team at Blackpanda consists of professionals from various fields including risk and security from international military special forces, intelligence, forensics, and law enforcement. Their expertise allows them to provide swift response and effective management in crisis situations.

Company Details

Company type

Public

Year Founded

2018

Head office location

Singapore , Singapore

Number of employees

11 - 50

Website

https://www.blackpanda.com

Do You Manage Peer Insights at Blackpanda?

Access Vendor Portal to update and manage your profile.

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Blackpanda Digital Forensics and Incident Response Retainer Services

Performance of Blackpanda Digital Forensics and Incident Response Retainer Services Across Market Features

Blackpanda Digital Forensics and Incident Response Retainer Services Likes & Dislikes

The product (IR-X) is unique in the market right now. The product extends IR coverage to those who may not used to be able to afford them The product can be weaved into our service bundle and packages

expertise and experience in handling complex Cybersecurity incidents consistently prompt in reply and execution transparent and pro-active communication

Response times, Ease of use, monthly meetings.

There are no multiple users accounts support for IR-X portal access for single entity. There is no way to top up the IR-1 credit within the same year after utilisation due to false positive activation. There is no material, quick tips or guide to educate or prepare IR-X users (non-cyber trained and without cyber domain knowledge) on what are the steps involved in identifying an cyber incident.

fixed pricing (little negotiation flexibility) need to buy a certain number of hours upfront No partner in Myanmar that could deliver Cybersecurity training in Burmese language.

Partner service response may not always be as good as them.

Top Blackpanda Digital Forensics and Incident Response Retainer Services Alternatives

Peer Discussions

Blackpanda Digital Forensics and Incident Response Retainer Services Reviews and Ratings

Recommended Gartner Insights

Market Guide for Digital Forensics and Incident Response Retainer Services

<50M USD

IT Services

Review Source

Reliable Incident Response Partner with highly potential service offerings

Chief Executive Officer

Services (non-Government)

Blackpanda is excellent in handling and resolving very complex Cybersecurity incidents.

Mar 7, 2023

Blackpanda delivered an outstanding customer service in helping us managing a very difficult situation. Their expertise, advise and promptness in reply was excellent and in retrospect an exact match of the skill set needed to handle the incident and its complexity.

Head of Technology

Travel and Hospitality

Overall great support and service provided by the Black Panda Team with a personal touch.

4.0

Apr 27, 2022

Black Panda as a service provider and support are truly great and provide the upmost professional support and have a good response time. They are only limited by their product partner.

Director for SOC

50M-1B USD

Media

Best time to market 3rd party compromise assessment if everything is integrated to EDR

Apr 20, 2022

Integration is simple as they just need access to the EDR tool. It would have been great if their capabilities extend to AWS native security event monitoring solutions to cover more attack surface.

Blackpanda Digital Forensics and Incident Response Retainer Services

Overview

Service Information on Blackpanda Digital Forensics and Incident Response Retainer Services

What is Blackpanda Digital Forensics and Incident Response Retainer Services?

Blackpanda Digital Forensics and Incident Response Retainer Services Pricing

Overall experience with Blackpanda Digital Forensics and Incident Response Retainer Services

“Reliable Incident Response Partner with highly potential service offerings”

About Company

Company Description

Company Details

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Blackpanda Digital Forensics and Incident Response Retainer Services

Performance of Blackpanda Digital Forensics and Incident Response Retainer Services Across Market Features

Blackpanda Digital Forensics and Incident Response Retainer Services Likes & Dislikes

Top Blackpanda Digital Forensics and Incident Response Retainer Services Alternatives

Peer Discussions

Blackpanda Digital Forensics and Incident Response Retainer Services Reviews and Ratings

Recommended Gartner Insights

Blackpanda Digital Forensics and Incident Response Retainer Services

About Company

Company Description

Company Details

Reviewer Insights for: Blackpanda Digital Forensics and Incident Response Retainer Services

Performance of Blackpanda Digital Forensics and Incident Response Retainer Services Across Market Features

Blackpanda Digital Forensics and Incident Response Retainer Services Likes & Dislikes

Top Blackpanda Digital Forensics and Incident Response Retainer Services Alternatives

Blackpanda Digital Forensics and Incident Response Retainer Services Reviews and Ratings

Reliable Incident Response Partner with highly potential service offerings

Blackpanda is excellent in handling and resolving very complex Cybersecurity incidents.

Overall great support and service provided by the Black Panda Team with a personal touch.

Best time to market 3rd party compromise assessment if everything is integrated to EDR

4.8

(4 Ratings)

Rating Distribution

Customer Experience

Service Capabilities

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