The main reason behind my rating is that BrowserStack has been consistently reliable and practical for day-to-day QA work. Our daily UI testing that I used to do manually can now be done by the test suites that I created and the test suites can be scheduled on the cloud as well which makes it easy and useful for the complete team working in different time zones to get the updates timely. It also has streamlined cross-browser and cross-device testing of the application. It loads quickly and customer support is also quick.

The customer support answers promptly, and my experience is that they are eager to develop the product based on user needs. However, the pricing and licensing are generally confusing as most of the functionalities are priced separately. The product also has quite a lot of bugs, especially for the functionalities that are in the beta phase, and the documentation is not comprehensive which makes the use beyond basic cases challenging.