Name: BrowserStack
Rating: 4.4 (691 reviews)

Overview

Product Information on BrowserStack

Updated 29th April 2024

What is BrowserStack?

BrowserStack provides a test platform built for developers & QAs to expand test coverage, scale & optimize testing with cross-browser, real device cloud, accessibility, visual testing, test management, and test observability. Products: Live - Manual cross-browser testing App Live - Manual real-device testing Automate - Browser automation grid App Automate - Real device automation cloud Percy - Automated visual testing and review Low Code Automation - Test automation without coding Accessibility Testing - Test WCAG and ADA compliance Test Management - Unify and track all test cases Test Observability - Test debugging & insights

Overall experience with BrowserStack

Software Sr. Qa Engineer

<50M USD, Software

FAVORABLE

“BrowserStack - Streamlined Testing with Strong Coverage and Practical Features”

4.0

Nov 17, 2025

The main reason behind my rating is that BrowserStack has been consistently reliable and practical for day-to-day QA work. Our daily UI testing that I used to do manually can now be done by the test suites that I created and the test suites can be scheduled on the cloud as well which makes it easy and useful for the complete team working in different time zones to get the updates timely. It also has streamlined cross-browser and cross-device testing of the application. It loads quickly and customer support is also quick.

IT Associate

1B - 3B USD, Telecommunication

CRITICAL

“Frequent Bugs and Aggressive Sales Calls Detract From Promising Accessibility Features”

3.0

Dec 23, 2025

The customer support answers promptly, and my experience is that they are eager to develop the product based on user needs. However, the pricing and licensing are generally confusing as most of the functionalities are priced separately. The product also has quite a lot of bugs, especially for the functionalities that are in the beta phase, and the documentation is not comprehensive which makes the use beyond basic cases challenging.

About Company

Company Description

BrowserStack is a cloud platform for software testing, with 19 global data centers & 20,000+ real Android and iOS devices that power nearly 1 Billion tests a year. BrowserStack's end-to-end unified testing platform is focused on supporting all genres of testing & operations, from functional testing to visual testing, accessibility testing, performance testing, test observability, API testing, and more. Over 50,000 customers rely on BrowserStack to test their web & mobile apps.

Company Details

Company type

Private

Year Founded

2011

Head office location

Dublin, Ireland

Number of employees

1001 - 5000

Website

http://www.browserstack.com

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User Sentiment About BrowserStack

Reviewer Insights for: BrowserStack

Deciding Factors: BrowserStack Vs. Market Average

Performance of BrowserStack Across Market Features

BrowserStack Likes & Dislikes

What I like most about BrowserStack is how effortless it makes cross-browser and device testing. I don't have to worry about maintaining physical devices or setting up complex environments. Cloud runs are smooth and their low code automation is what we use the most as it has brought down our testing time to 1/4 of what it used to take.

Some really nice features and functionalities combined in one platform, like promising accessibility testing with mobile apps which has been challenging without this kind of tool.

As we are moving most of the applications to cloud based platform its being evident that the applications are tested in real environment as end users using a variety of browsers available. Performing automated testing across different environments has been a challenge that has long been seen across the QE space.BrowserStack tool logic of having testing executed without the actual overhead of the infrastructure provides an efficient way to execute the test cases and review of results as a snapshot solves the problems in greater depths. Since BrowserStack provides capabilities to integrate with the devOps pipelines, life is easier in scheduling the test executions and nightly run saving manual efforts of triggering the regression suites.

What has not worked too well for me and my team is the frequent version updates. Sometimes the version updates are too frequent - sometimes every 2 days and it disrupts ongoing test runs until I update it to the latest version. From a tech perspective, my suggestion would be to make the product more stable and releasing updates too often doesn't go well with the user who has scheduled multiple tests.

Documentation is not clear or comprehensive enough, the pricing and licensing approach is frustrating from the user perspective as every new feature must be negotiated/bought separately, features in beta phase have quite a lot of bugs so testing in general should be improved. Sales is on the aggressive side and starts to feel quite frustrating when different people contact you over and over again.

Feature wise, the tool provides a great deal of flexibility in execution of test conditions and edge cases, one place where it lags is in performance. The product intermittently exhibits degradation in user experience when being executed in a multi threaded environment. Hence requiring scaling up of the user infrastructure.

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Peer Discussions

BrowserStack Reviews and Ratings

4.4

(691 Ratings)

Rating Distribution

5 Star: 48%
4 Star: 46%
3 Star: 5%
2 Star: 0%
1 Star: 0%

Customer Experience

Evaluation & Contracting

4.3

Integration & Deployment

4.4

Service & Support

4.4

Product Capabilities

4.5

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Software Sr. Qa Engineer
<50M USD
Software
Review Source
BrowserStack - Streamlined Testing with Strong Coverage and Practical Features
4.0
Nov 17, 2025
The main reason behind my rating is that BrowserStack has been consistently reliable and practical for day-to-day QA work. Our daily UI testing that I used to do manually can now be done by the test suites that I created and the test suites can be scheduled on the cloud as well which makes it easy and useful for the complete team working in different time zones to get the updates timely. It also has streamlined cross-browser and cross-device testing of the application. It loads quickly and customer support is also quick.
Director Quality Engineering
10B+ USD
Banking
Review Source
Cloud-Based Automated Testing Eases DevOps Integration Yet Suffers From Speed Limitations
4.0
May 11, 2026
BrowserStack is a cloud-based testing platform that allows you to test web and mobile applications across various browsers be it IE, Chrome or Safari and real mobile devices. Most common usage is executing automation testing across cross browsers which are essentials for application which are designed on different development stacks.
IT ASSOCIATE
50M-1B USD
IT Services
Review Source
Reliable Testing Platform with Great Coverage, but Needs Improvements
5.0
Nov 17, 2025
Overall, my experience with BrowserStack has been positive.The platform is reliable and makes cross-browser and cross-device testing extremely convenient. The real mobile devices perform well, page loads are fast, and the UI is clean and easy to navigate.Integrations with seleinum, appium and ci toola also work smoothly without much setup, which save a lot of time during automation.
Product Manager
50M-1B USD
Software
Review Source
Amazing product that makes App testing really simple and effective.
5.0
Mar 25, 2026
I am the Product Manager of the Mobile team and I highly use Browserstack for remotely testing various features and debugging. The UI is very clean and very self-explanatory, we are allowed to upload custom builds and then access them remotely, which greatly assists me in actually seeing how the feature looks before releasing to customers. Amazing experience overall!
Engineer
1B-10B USD
IT Services
Review Source
Frequent Device Switching and Comprehensive Test Coverage Noted With Some Slowdowns
5.0
Dec 9, 2025
Overall my experience with Browserstack has been pretty good. I use it almost daily for my QA tasks. Its easy to jump between devices and browsers, and most of the time it works smooth. There are moments where the performance gets a bit slow or the device takes longer to load, which can be frustrating when Im in a hurry. But still, its one of the more reliable tools Ive used for cross-browser testing, and it really helps me cover lots of scenarios without needing real devices around.

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