3 years ago Cognizant was chosen as our offshore provider primarily as a cost savings and headcount attrition initiative. Over the 3 years of the partnership, Cognizant has brought innovation to our testing practice which has improved our maturity over night. Prior to this Cognizant engagement, quality control was a byproduct of our overall delivery, now quality control is engrained in our practice from the beginning and throughout delivery.

Our organization has worked with Cognizant in varying capacities over the last decade. The QA group was added within the last 2-3 years. The level of competence of resources over the past few years has definitely decreased. There's quite a bit of turnover, so there's quite a bit of learning curve that has to be accounted for with each replacement.