My overall experience with xsoar has been very positive, The platform is mature,reliable and extremely powerful for automatig SOC workflows . It helped us a lot reduce manual effort integrating different security tools under a single orchestrted framework.

I selected Average because while there was support during the migration from our previous SIEM and EDR solution, I would not say it was far better than other vendors and certainly not outstanding. We had enough support and periodic catch up meetings, but there were a few cases where the support team told us that our ideas were not feasible but in the end we managed to find ways to implement them on our own. Also, I am not particularly satisfied from the quality of customer support, but in my experience it is the same as any other vendor I've had the chance to cooperate with. Therefore, I believe Average best describes the overall experience with the vendor. This does not related to the quality or experience with the product however.