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  1. Home
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  3. Dialog Axiata Mobile Services
Logo of Dialog Axiata Mobile Services

Dialog Axiata Mobile Services

byDialog Axiata
in Global Enterprise Mobile Services (Transitioning to Enterprise Mobile Services)
4.9

Overview

Service Information on Dialog Axiata Mobile Services

Updated 13th October 2025

What is Dialog Axiata Mobile Services?

Dialog Axiata Mobile Services is a software that provides mobile communication solutions including voice, messaging, and data services through cellular networks. The software supports prepaid and postpaid plans, enabling users to manage their accounts, monitor usage, and access customer support. It facilitates connectivity, allowing users to access the internet and utilize mobile applications on compatible devices. The software incorporates features such as online bill payment, balance top-up, and service renewals. It is designed to address the need for reliable mobile access and streamlined account management for individuals and businesses seeking wireless communication solutions.

Dialog Axiata Mobile Services Pricing

Dialog Axiata Mobile Services provides a software pricing model structured around prepaid and postpaid plans, offering various options based on data, voice, and SMS usage. Customers can select packages suited to their requirements with charges determined by factors such as data allowance, voice minutes, and additional features included in each plan. Plans are billed on a monthly cycle for postpaid or as needed for prepaid arrangements.

Overall experience with Dialog Axiata Mobile Services

Technical Executive
1B - 3B USD, Consumer Goods
FAVORABLE

“Most of the services are admirable, but... ”

4.0
Dec 17, 2019
Dialog Axiata provides number of services including local voice calls, international direct dialing (IDD) calls, mobile data 3G/4G and international television channels through satellites. Personally I am currently using all of these services and nothing except a few drawbacks with their services. For example it is sad to state that they are unable to provide an enough data speed even to stream a simple video. Not only that, the customer care service of this mobile company has low responsive rate.
There are no reviews in this category.
CRITICAL

About Company

Company Description

Updated 24th March 2025

Dialog Axiata PLC operates as a telecommunications service provider in Sri Lanka, primarily through its mobile network, Dialog Mobile. This entity is a subsidiary of the Axiata Group Berhad. A part of its operations broadly covers various multi-sensory connectivity services, including a direct-to-home satellite television service, international telecommunication services, fixed-line services, and broadband internet. Additionally, Dialog Axiata PLC manages Dialog Tele-Infrastructure, focusing on national telecommunications infrastructure. The services offered by the company have key aspects such as innovation, advanced technological solutions, and exemplary customer service.

Company Details

Updated 29th April 2025
Company type
Public
Year Founded
1993
Head office location
Colombo 2, Sri Lanka
Number of employees
1001 - 5000
Website
http://www.dialog.lk

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Dialog Axiata Mobile Services
Performance of Dialog Axiata Mobile Services Across Market Features

Dialog Axiata Mobile Services Likes & Dislikes

Like

* Special seasonal bonus data (Dialog Home Broadband) * Free of charge seasonal international TV channels (Dialog TV) * Good clarity of IDD calls

Like

No downtime, connection is fast, super customer services, over-roll our experience with Dialog Axiata Mobile Services is good

Like

Best coverage in Island wide.

Dislike

* Poor responsive customer care * Poor signal transmission for country side/rural areas * Low speed of data buffering in peak times

Dislike

Nothing to dislike we are happy with dialog services

Dislike

Nothing.

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Peer Discussions

Dialog Axiata Mobile Services Reviews and Ratings

4.9

(7 Ratings)

Rating Distribution

5 Star
86%
4 Star
14%
3 Star
0%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.7

Planning & Transition

4.7

Delivery & Execution

4.9

Service Capabilities

4.9

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • Technical Executive
    1B-10B USD
    Consumer Goods
    Review Source

    Most of the services are admirable, but...

    4.0
    Dec 17, 2019
    Dialog Axiata provides number of services including local voice calls, international direct dialing (IDD) calls, mobile data 3G/4G and international television channels through satellites. Personally I am currently using all of these services and nothing except a few drawbacks with their services. For example it is sad to state that they are unable to provide an enough data speed even to stream a simple video. Not only that, the customer care service of this mobile company has low responsive rate.
  • Network administrator
    50M-1B USD
    Finance (non-banking)
    Review Source

    Dialog Axiata Mobile Services is good

    5.0
    Jul 23, 2019
    Dialog Axiata Mobile Services is providing great services, we are using more than two years, almost 99.8% uptime, Dialog Axiata Mobile has lot of services like 3G,4G recently introduced 5G too. fast connection ever. customer service also good.
  • Junior Executive
    <50M USD
    Finance (non-banking)
    Review Source

    Latest technology with island wide coverage

    5.0
    Jul 11, 2019
    Dialog Axiata is the best service provider in the Sri Lanka. They gives the all the latest technologies for their service users. Also they have largest Island wide coverage in Sri Lanka. Dialog offers to their clients internet, home broad band, 4G, WiMax and many more latest technologies.
  • Web Developer
    <50M USD
    IT Services
    Review Source

    Best service provider among the world

    5.0
    Jul 5, 2019
    Dialog gives latest mobile technology for their customers. I am using Dialog from more than 5 years, dialog the best service provider among the world. Always their customer service is very nice.
  • Technical Specialist
    Gov't/PS/Ed
    Education
    Review Source

    Good mobile signal connectivity in our country ..

    5.0
    Jun 25, 2019
    Dialog Axiata is best 4G, 3G and 2G network and Owned by high-speed upload and download. Charging is a reasonable and clear voice and Always keep the 2G connectivity. This is good signal strength in many places in our country
Showing Result 1-5 of 7

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