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  3. Ericsson Expert Analytics
Logo of Ericsson Expert Analytics

Ericsson Expert Analytics

byEricsson
in
4.6

Overview

Product Information on Ericsson Expert Analytics

Updated 13th October 2025

What is Ericsson Expert Analytics?

Ericsson Expert Analytics is a software designed for telecommunications operators to analyze network and subscriber data in real time. The software provides tools for monitoring and troubleshooting network performance, enabling users to detect and resolve service quality issues. By combining big data processing and advanced machine learning algorithms, it supports the identification of anomalies and optimization opportunities within network infrastructure. The software allows users to correlate network events with subscriber experiences, helping address business challenges related to service reliability and customer satisfaction. It enables enhanced decision-making for network management and operational efficiency through data-driven insights.

Ericsson Expert Analytics Pricing

Ericsson Expert Analytics software uses a modular pricing model that typically involves licensing based on capacity, number of users, or data volume processed, with options for perpetual or subscription-based licenses and additional charges for support, maintenance, and upgrades.

Overall experience with Ericsson Expert Analytics

Engineering Manager
10B - 30B USD, Telecommunication
FAVORABLE

“Valuable insights, Though support could be enhanced”

5.0
Oct 31, 2024
I have a positive experience in terms of actionable insights. I think there are certain areas of improvement too. But personally, saying their data-driven decision is good. Truly valuable and understanding people.
There are no reviews in this category.
CRITICAL

About Company

Company Description

Updated 7th December 2023

The company aims to establish links that can open up unimaginable possibilities. Its vision is a world where unrestricted connectivity improves lives, revolutionizes businesses and leads the way to a sustainable future. The firm fosters an ethos of determination, professionalism, respect, and integrity. It welcomes potential partners, consumers, and customers to join in its mission of imagining a more optimistic future for everyone. The company's focus is on making this future a reality, by providing solutions to improve connectivity which, in turn, aids in the betterment of lives and businesses.

Company Details

Updated 26th February 2025
Year Founded
1876
Head office location
Kista, Sweden
Number of employees
10001+
Website
http://www.ericsson.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Ericsson Expert Analytics
Performance of Ericsson Expert Analytics Across Market Features

Ericsson Expert Analytics Likes & Dislikes

Like

I like the user friendly dashboards, That is well organized and the stakeholders were also understanding the details of it.

Like

offers real time data processing and compatible with various vendors and systems.

Like

Its a great tool for telecom operators. It provides deep insights into network performance and customer behavior. Interface is easy to use with real time analytics. A great solution for enhancing efficiency.

Dislike

Well they have used powerful tools, but at times I felt that the customer support should be more responsive.

Dislike

Little bit high cost associated with implementation and maintenance

Dislike

The initial setup can be complex but rest of the things are great.

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Peer Discussions

Ericsson Expert Analytics Reviews and Ratings

Showing data for 10 ratings and reviews for AI Offerings in CSP Network Operations market. View all 10 ratings and reviews across markets for a complete picture.

4.6

(10 Ratings)

Rating Distribution

5 Star
50%
4 Star
50%
3 Star
0%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.7

Integration & Deployment

4.5

Service & Support

4.7

Product Capabilities

4.7

Filter Reviews
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  • Engineering Manager
    10B+ USD
    Telecommunication
    Review Source

    Valuable insights, Though support could be enhanced

    5.0
    Oct 31, 2024
    I have a positive experience in terms of actionable insights. I think there are certain areas of improvement too. But personally, saying their data-driven decision is good. Truly valuable and understanding people.
  • DEPUTY MANAGER INFORMATION SECURITY
    50M-1B USD
    Banking
    Review Source

    Real-Time Solutions for Communication Service Providers

    4.0
    Oct 30, 2024
    Provides solutions for communication service providers, offering near real-time, multi-vendor, and cross-domain big data analytics.
  • Data and Analytics Manager
    <50M USD
    IT Services
    Review Source

    Taking A Closer Look: Deep Insights into Network Performance

    5.0
    Oct 4, 2024
    My experience was great as it provides powerful analytics with valuable insights. Real time reporting is great and overall impressive platform.
  • CUSTOMER SERVICE AND SUPPORT
    50M-1B USD
    Software
    Review Source

    Navigating Complex Analysis Tools: A Look at Current EEA Features

    5.0
    Sep 21, 2024
    Real time monitoring like calldrop rates, network congestion, data speed and latency. Minimizing any disruption to the customer
  • MANAGER, HUMAN RESOURCES
    50M-1B USD
    Services (non-Government)
    Review Source

    Great platform for accessing the data for reasearch & quality

    4.0
    Sep 27, 2024
    The product gives a better understanding of the complex structures which help in further analyzing of the data.
Showing Result 1-5 of 11

Recommended Gartner Research

  • Market Guide for AI Offerings in CSP Network Operations

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