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  3. IBM Cloud Pak for Network Automation
Logo of IBM Cloud Pak for Network Automation

IBM Cloud Pak for Network Automation

byIBM
in
4.1
Market Presence: AI Offerings in CSP Network Operations, CSP Service and Network Assurance Solutions

Overview

Product Information on IBM Cloud Pak for Network Automation

Updated 13th October 2025

What is IBM Cloud Pak for Network Automation?

IBM Cloud Pak for Network Automation is a software designed to automate the management of network operations for communication service providers. The software enables the deployment, configuration, monitoring, and scaling of network resources through intent-driven orchestration and closed-loop automation. It supports multi-vendor environments, offering integration and interoperability with diverse network infrastructure and virtual network functions. The software leverages artificial intelligence and machine learning to enhance operational efficiency, facilitate dynamic resource allocation, and streamline the lifecycle management of network services. It addresses the business problem of managing complex network environments, reducing manual intervention, and improving service agility and reliability.

IBM Cloud Pak for Network Automation Pricing

IBM Cloud Pak for Network Automation software uses a subscription-based pricing model, typically structured by capacity or number of managed network devices. The software’s licensing options may vary based on deployment requirements and usage tiers, allowing organizations to select terms matching enterprise or service provider environments. Additional costs may apply for support, advanced functionalities or increased scale.

Overall experience with IBM Cloud Pak for Network Automation

IT Operations Director
250M - 500M USD, Banking
FAVORABLE

“Good cloud platform providing strong scalabilities options”

4.0
Aug 12, 2022
Really good tool to automate and therefore make more efficient our Network operations activities
There are no reviews in this category.
CRITICAL

About Company

Company Description

Updated 15th January 2024

IBM is a well-established entity focused on technology and development. The primary mission revolves around fostering technological growth and enhancing infrastructure, achieved through focused developments and consulting services. By encouraging inventiveness and innovation, it is geared towards facilitating the transition of theoretical ideas into practical realities, thus improving global functionalities. IBM brings about transformation by creating advanced solutions that reshape and redefine the world.

Company Details

Updated 15th January 2024
Company type
Public
Year Founded
1911
Head office location
Armonk, New York, United States
Number of employees
10001+
Annual Revenue
30B+ USD
Website
http://www.ibm.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: IBM Cloud Pak for Network Automation
Performance of IBM Cloud Pak for Network Automation Across Market Features

IBM Cloud Pak for Network Automation Likes & Dislikes

Like

1. The deployment is very flexible 2. UI/Graphical Interface 3. Integration with Ansible 4. Integration with Openshift 5. Good level of support

Like

Integration with IBM Watson Automation for tests and design advanced analytics capabilities

Like

Being a scalable product with full stack of products that are integrated out of the box. in addition that the whole platform as based on well-known kubernetes container orchestration platform

Dislike

1. A bit expensive to purchase 2. Lack of customization in terms of adding additional features on top of the IBM ones 3. Sometimes you get into API Issues which are difficult to troubleshoot and the support is sometimes struggling providing fast resolution 4. Lack of public available documentation

Dislike

Learning curve Resource intensive

Dislike

the customized IBM layer over the open source kubernetes platform limits its evolution and leaves you with outdated components. in addition to the unjustified price overhead.

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Peer Discussions

IBM Cloud Pak for Network Automation Reviews and Ratings

4.1

(7 Ratings)

Rating Distribution

5 Star
14%
4 Star
86%
3 Star
0%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.1

Integration & Deployment

4.3

Service & Support

4.3

Product Capabilities

4.4

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • IT Operations Director
    50M-1B USD
    Banking
    Review Source

    Good cloud platform providing strong scalabilities options

    4.0
    Aug 12, 2022
    Really good tool to automate and therefore make more efficient our Network operations activities
  • Mr
    50M-1B USD
    Retail
    Review Source

    Saw it on a demo and implemented right away

    4.0
    Mar 4, 2022
    We've tryed out this platfom after seing it on a demo on a online conference. We were intrigued by how easy it was to integrate it with Watson.
  • IT Services Delivery Sr. Manager
    50M-1B USD
    Services (non-Government)
    Review Source

    Good software with strong scalability option

    4.0
    Feb 15, 2022
    In overall, it is a good integrated software that relies on the modern containerization technology with decent community support. although it is a bit overpriced than the other competitors.
  • Senior Team Lead
    <50M USD
    IT Services
    Review Source

    Best Business Automation Tool

    5.0
    Feb 9, 2022
    IBM Cloud Pak helps automating process which works like robotic process automation but the major advantage of this tool is its cloud and on-premise integration.
  • Enterprise Architecture And Technology Innovation
    1B-10B USD
    Construction
    Review Source

    Excellent tool, user-friendly and easy to use. Recommend for any type of Business.

    4.0
    Feb 16, 2022
    Excellent tool for any type of business, help to reduce the operational cost.
Showing Result 1-5 of 7

Recommended Gartner Research

  • Market Guide for AI Offerings in CSP Network Operations

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

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