Name: HPE Service Director
Rating: 4.6 (19 reviews)

Overview

Product Information on HPE Service Director

Updated 13th October 2025

What is HPE Service Director?

HPE Service Director is a software designed to facilitate end-to-end management of digital services and operations within enterprise environments. It provides capabilities such as service fulfillment, orchestration, and automation of complex workflows, supporting both traditional IT services and cloud-based solutions. The software streamlines service delivery, enabling organizations to model, deploy, and monitor business processes across hybrid infrastructures. It addresses business problems related to manual processing, fragmented service delivery, and lack of visibility, by offering a unified platform to coordinate service activities, improve operational efficiency, and ensure compliance with business policies and standards.

Overall experience with HPE Service Director

SENIOR SOFTWARE ENGINEER

3B - 10B USD, Manufacturing

FAVORABLE

“Multiple Service of product with Fully automated and Zero touch interface”

5.0

Apr 14, 2022

The service over OSS/BSS coping with the network agility on the infornt is achievable through the HPE tool with full automation and flexible configuration over the digital service offering by the other vendors . with one common catlog service its easy to interpreate for larger community for adoption and installation of service

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CRITICAL

About Company

Company Description

Hewlett Packard Enterprise, known as a global edge-to-cloud company, concentrates on a range of technology and innovation services to connect, protect, analyze, and act on all data and applications wherever they live, from edge to cloud, focusing on addressing business challenges through technology.

Company Details

Company type

Public

Year Founded

2015

Head office location

Houston, United States

Number of employees

10001+

Annual Revenue

10B-30B USD

Website

http://www.hpe.com

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Reviewer Insights for: HPE Service Director

Performance of HPE Service Director Across Market Features

HPE Service Director Likes & Dislikes

common protocols with strong business support over the other vendors with large number of services integrate to tool which is easy to troubleshoot the issue and connect it to the reporting areas and everything is managed as service so which can be utilized over any period of time by enabling or disabling over the time by scheduling the time.

1. Orchestrates End-to-End services across physical and hybrid environments 2. Supports Bulk Operations on large number of services 3. Supports SNMP

Helps to manage Services in NFV using ITIL framework with great interface for interactions. Provides great automation. Can be used across multiple domains and models services to improve all business processes.

as a global software provider it takes time over the product to adopt the changes and fixing the issue to customize to the customer requirement

1. It would be helpful if they brought the price down 2. if the initial setup could be more simplified it would be an improvement 3.

there is nothing I dislike. HPE Service Director is a high level modeling layer with great orchestrator. Provides a complete remote solution

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Peer Discussions

HPE Service Director Reviews and Ratings

Recommended Gartner Insights

Market Guide for CSP Service Design and Orchestration Solutions

1B-10B USD

Manufacturing

Review Source

Multiple Service of product with Fully automated and Zero touch interface

Principal Software Developer

50M-1B USD

Finance (non-banking)

HPE Service Director - Zero touch orchestration for physical and virtualised environments

4.0

Apr 22, 2022

HPE Service Director has successfully integrated into our CI/CD chains driving increased agility in our processes.

Global Lead

Leverage intent based modelling

Apr 15, 2022

Great orchestration solution to be implemented in hybrid environments. Is very easy to integrate and customize and has a wide variety of features to choose with closed loop capabilities across multiple environments. Supports jeopardy management and SSO based on SAML. Is a reliable solution with an amazing platform architecture

Business Analyst

Healthcare and Biotech

Service Director is A Time Saver

There could not be a more easy service process for businesses with inhouse tech shops to partner together and provide quick, high-leveling service for an entire fleet of products. HP knocked this one out of the park.

MANAGEMENT BOARD MEMBER

Miscellaneous

Very good, needs tweaking

Apr 10, 2022

It's somewhat of a mixed bag with more good than bad. Solution is fostering expanding capabilities and prompt service deployment at an increased rate, but it's not always that flexible in reality and you have to adapt and customise which requires a significant amount of very narrow expertise.

Overview

Product Information on HPE Service Director

What is HPE Service Director?

HPE Service Director Pricing

Overall experience with HPE Service Director

“Multiple Service of product with Fully automated and Zero touch interface”