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  3. HPE Service Director
Logo of HPE Service Director

HPE Service Director

byHewlett Packard Enterprise (HPE)
in
4.6
Market Presence: CSP Service Design and Orchestration Solutions, Operations Support Systems

Overview

Product Information on HPE Service Director

Updated 13th October 2025

What is HPE Service Director?

HPE Service Director is a software designed to facilitate end-to-end management of digital services and operations within enterprise environments. It provides capabilities such as service fulfillment, orchestration, and automation of complex workflows, supporting both traditional IT services and cloud-based solutions. The software streamlines service delivery, enabling organizations to model, deploy, and monitor business processes across hybrid infrastructures. It addresses business problems related to manual processing, fragmented service delivery, and lack of visibility, by offering a unified platform to coordinate service activities, improve operational efficiency, and ensure compliance with business policies and standards.

HPE Service Director Pricing

HPE Service Director software typically follows a licensing and subscription-based pricing model, where pricing can vary depending on the level of functionality required, number of users, and deployment options such as on-premises or cloud. Additional costs may apply for support, updates, and integration with other HPE solutions. Pricing details are often tailored based on organizational needs and size.

Overall experience with HPE Service Director

SENIOR SOFTWARE ENGINEER
3B - 10B USD, Manufacturing
FAVORABLE

“Multiple Service of product with Fully automated and Zero touch interface”

5.0
Apr 14, 2022
The service over OSS/BSS coping with the network agility on the infornt is achievable through the HPE tool with full automation and flexible configuration over the digital service offering by the other vendors . with one common catlog service its easy to interpreate for larger community for adoption and installation of service
There are no reviews in this category.
CRITICAL

About Company

Company Description

Updated 8th January 2024

Hewlett Packard Enterprise, known as a global edge-to-cloud company, concentrates on a range of technology and innovation services to connect, protect, analyze, and act on all data and applications wherever they live, from edge to cloud, focusing on addressing business challenges through technology.

Company Details

Updated 26th February 2025
Company type
Public
Year Founded
2015
Head office location
Houston, United States
Number of employees
10001+
Annual Revenue
10B-30B USD
Website
http://www.hpe.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: HPE Service Director
Performance of HPE Service Director Across Market Features

HPE Service Director Likes & Dislikes

Like

common protocols with strong business support over the other vendors with large number of services integrate to tool which is easy to troubleshoot the issue and connect it to the reporting areas and everything is managed as service so which can be utilized over any period of time by enabling or disabling over the time by scheduling the time.

Like

1. Orchestrates End-to-End services across physical and hybrid environments 2. Supports Bulk Operations on large number of services 3. Supports SNMP

Like

Helps to manage Services in NFV using ITIL framework with great interface for interactions. Provides great automation. Can be used across multiple domains and models services to improve all business processes.

Dislike

as a global software provider it takes time over the product to adopt the changes and fixing the issue to customize to the customer requirement

Dislike

1. It would be helpful if they brought the price down 2. if the initial setup could be more simplified it would be an improvement 3.

Dislike

there is nothing I dislike. HPE Service Director is a high level modeling layer with great orchestrator. Provides a complete remote solution

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Peer Discussions

HPE Service Director Reviews and Ratings

4.6

(19 Ratings)

Rating Distribution

5 Star
63%
4 Star
37%
3 Star
0%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.6

Integration & Deployment

4.5

Service & Support

4.8

Product Capabilities

4.6

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • SENIOR SOFTWARE ENGINEER
    1B-10B USD
    Manufacturing
    Review Source

    Multiple Service of product with Fully automated and Zero touch interface

    5.0
    Apr 14, 2022
    The service over OSS/BSS coping with the network agility on the infornt is achievable through the HPE tool with full automation and flexible configuration over the digital service offering by the other vendors . with one common catlog service its easy to interpreate for larger community for adoption and installation of service
  • Principal Software Developer
    50M-1B USD
    Finance (non-banking)
    Review Source

    HPE Service Director - Zero touch orchestration for physical and virtualised environments

    4.0
    Apr 22, 2022
    HPE Service Director has successfully integrated into our CI/CD chains driving increased agility in our processes.
  • Global Lead
    50M-1B USD
    Finance (non-banking)
    Review Source

    Leverage intent based modelling

    5.0
    Apr 15, 2022
    Great orchestration solution to be implemented in hybrid environments. Is very easy to integrate and customize and has a wide variety of features to choose with closed loop capabilities across multiple environments. Supports jeopardy management and SSO based on SAML. Is a reliable solution with an amazing platform architecture
  • Business Analyst
    50M-1B USD
    Healthcare and Biotech
    Review Source

    Service Director is A Time Saver

    4.0
    Apr 14, 2022
    There could not be a more easy service process for businesses with inhouse tech shops to partner together and provide quick, high-leveling service for an entire fleet of products. HP knocked this one out of the park.
  • MANAGEMENT BOARD MEMBER
    50M-1B USD
    Miscellaneous
    Review Source

    Very good, needs tweaking

    4.0
    Apr 10, 2022
    It's somewhat of a mixed bag with more good than bad. Solution is fostering expanding capabilities and prompt service deployment at an increased rate, but it's not always that flexible in reality and you have to adapt and customise which requires a significant amount of very narrow expertise.
Showing Result 1-5 of 20

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Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

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