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  3. Freshsales
Logo of Freshsales

Freshsales

byFreshworks
in Visitor Identification Software
3.7

Overview

Product Information on Freshsales

Updated 13th October 2025

What is Freshsales?

Freshsales is customer relationship management software that streamlines sales processes by combining contact management, sales automation, pipeline management, and reporting features. The software offers tools for managing leads, tracking communications, and organizing customer information within a unified interface. It provides sales teams with the ability to automate repetitive tasks, capture and track potential opportunities, and forecast sales activities using built-in analytics. Freshsales also integrates with email and phone systems to record interactions, helping teams maintain centralized communication records. The software aims to improve sales cycle efficiency by enabling lead scoring, task assignment, and workflow customization, supporting businesses in managing and optimizing their sales operations.

Freshsales Pricing

Freshsales software uses a tiered subscription pricing model based on the number of users and available features Each tier offers incremental functionality such as automation analytics and integrations Pricing is typically charged per user per month with options for monthly or annual billing A free trial is available with limited features enabling users to evaluate the software before subscribing to a paid plan

Overall experience with Freshsales

ACCOUNT DEVELOPMENT EXECUTIVE
250M - 500M USD, IT Services
FAVORABLE

“Embrace Efficiency: Automation Advantage in Sales Software”

4.0
Nov 14, 2024
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
Director Solution Consulting, North Amer
50M - 250M USD, Software
CRITICAL

“Assessing Freshsales' Boundaries In Data Analysis and Deal Management”

3.0
Sep 28, 2024
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.

About Company

Company Description

Updated 25th July 2024

Freshworks Inc. (NASDAQ: FRSH) creates AI-boosted business software anyone can use. Purpose-built for IT, customer support, and sales and marketing teams, our products are designed to let everyone work more efficiently and deliver more value for immediate business impact. Headquartered in San Mateo, California, Freshworks operates globally.

Company Details

Updated 26th February 2025
Company type
Public
Year Founded
2010
Head office location
San Mateo, United States
Number of employees
5001 - 10000
Annual Revenue
500M-1B USD
Website
https://www.freshworks.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Peer Discussions

Freshsales Reviews and Ratings

3.7

(4 Ratings)

Rating Distribution

5 Star
0%
4 Star
75%
3 Star
25%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?
  • ACCOUNT DEVELOPMENT EXECUTIVE
    50M-1B USD
    IT Services
    Review Source

    Embrace Efficiency: Automation Advantage in Sales Software

    4.0
    Nov 13, 2024
    Solid tool for managing our sales process. It's user friendly and keeps our leads, contacts and deals in one place.
  • ACCOUNT DEVELOPMENT EXECUTIVE
    50M-1B USD
    IT Services
    Review Source

    Embrace Efficiency: Automation Advantage in Sales Software

    4.0
    Nov 13, 2024
    Solid tool for managing our sales process. It's user friendly and keeps our leads, contacts and deals in one place.
  • Read All 4 Reviews

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Reviewer Insights for: Freshsales

Freshsales Likes & Dislikes

Like

layout is simple and it organizes leads and deals very well. Automation for tasks and follow-ups is a big plus and it saves so much time.

Like

layout is simple and it organizes leads and deals very well. Automation for tasks and follow-ups is a big plus and it saves so much time.

Like

layout is simple and it organizes leads and deals very well. Automation for tasks and follow-ups is a big plus and it saves so much time.

Dislike

1. Limited Custom fields can be created in Freshsales at the deal level and this significantly limits what we can do on the platform. Our Presales team had to create their fields at the account level while the sales team lived at the deal level and this meant that reporting of key metrics was not easy. 2. When I create a report from Deals and Account objects, I am not able to define a distinct count of accounts in the report if an account has multiple deals associated with it. As a result, we have to extract the report into an excel file and remove the duplicate records before analyzing the data further. 3. It is not possible to define an OR logic while creating reports in Freshsales and hence often I have to create multiple reports, extract them and analyze the data in an excel sheet. 4. They often makes changes to the UI without prior intimation and it makes it difficult to navigate when the new changes are rolled out.

Dislike

1. Limited Custom fields can be created in Freshsales at the deal level and this significantly limits what we can do on the platform. Our Presales team had to create their fields at the account level while the sales team lived at the deal level and this meant that reporting of key metrics was not easy. 2. When I create a report from Deals and Account objects, I am not able to define a distinct count of accounts in the report if an account has multiple deals associated with it. As a result, we have to extract the report into an excel file and remove the duplicate records before analyzing the data further. 3. It is not possible to define an OR logic while creating reports in Freshsales and hence often I have to create multiple reports, extract them and analyze the data in an excel sheet. 4. They often makes changes to the UI without prior intimation and it makes it difficult to navigate when the new changes are rolled out.

Dislike

1. Limited Custom fields can be created in Freshsales at the deal level and this significantly limits what we can do on the platform. Our Presales team had to create their fields at the account level while the sales team lived at the deal level and this meant that reporting of key metrics was not easy. 2. When I create a report from Deals and Account objects, I am not able to define a distinct count of accounts in the report if an account has multiple deals associated with it. As a result, we have to extract the report into an excel file and remove the duplicate records before analyzing the data further. 3. It is not possible to define an OR logic while creating reports in Freshsales and hence often I have to create multiple reports, extract them and analyze the data in an excel sheet. 4. They often makes changes to the UI without prior intimation and it makes it difficult to navigate when the new changes are rolled out.