HackerOne helps organisations with Continuous Threat Exposure Management (CTEM). The HackerOne Platform unites agentic AI solutions with the ingenuity of a global community of security researchers to continuously discover, validate, prioritize, and remediate exposures across code, cloud, and AI systems. Through solutions like bug bounty, vulnerability disclosure, agentic pentesting, AI red teaming, and code security, HackerOne delivers measurable, continuous reduction of cyber risk for enterprise organisations around the world.
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The flow of submissions through the platform and validation/prioritisation by triage means my team can focus on the findings that have real risk associated with them. HackerOne has one of the best implementations of AI that I have seen in any commercial product as of yet. The insights, ability to pull data from submissions and draw out complex exploits saves a huge amount of time. I can curate reports from common data points to the very complex at speed and with accuracy. The quality of reports and the depth of findings that would not have been picked up by traditional detections alone make the HackerOne community so invaluable to security programs.
This service works well for internal programs which are not public
The services provided by HackerOne are very customizable. It's not just a tick box service that you purchase and deploy. They will work with you on what your needs are and customize a program or service that works for your organization. This is helpful for many organizations that are still maturing in this area and not ready to go all out and enable all services. Not many organizations allow for this customization and want you to deploy a full program that you may not be ready for. HackerOne succeeds in this area and is truly customer focused.
While the majority of the hacker community are fantastic, you can sometimes come across someone who does not behave in a professional manor but the HackerOne Mediation team have always been able to assist in these scenarios. This is more of an industry problem than vendor specific. Standard reporting within the UI can be a little disjointed at times, but the Insights feature makes building out reports off platform easy to manage.
publicly listed programs have barely any intel and information, this makes things difficult and adds additional cost just to run a service which derives vaule for the business
One of the pitfalls regarding the service is the turnover of employees used within the service. This causes mixed results at times depending on the service in use and the workflows in place such as determining between VDP and BB or what queue the findings should be placed in to. Runbooks need to be clear and straightforward due to the turnover of analysts on the HackerOne team. The security researchers that are finding vulnerabilities come and go, but most are permanent fixtures of the program and drill deep to find the most difficult vulnerabilities related to your organization.