IBM watsonx Assistant

byIBM
in
4.3
Market Presence: Conversational AI PlatformsCloud AI Developer Services

Overview

Product Information on IBM watsonx Assistant

Updated 13th October 2025

What is IBM watsonx Assistant?

IBM watsonx Assistant is a software designed to facilitate the development and deployment of conversational artificial intelligence solutions. The software enables organizations to build virtual agents and chatbots that can interact with users across digital channels, including websites and messaging platforms. With features such as natural language processing, customizable dialog management, and integration capabilities with various enterprise systems, this software assists businesses in automating customer support, providing quick and relevant responses to user inquiries, and streamlining routine tasks. The software addresses business needs related to customer engagement and operational efficiency by reducing manual intervention and improving the accessibility of information through automated conversations.

Overall experience with IBM watsonx Assistant

PRODUCT MANAGEMENT
50M - 250M USD, Banking
FAVORABLE

Product Delivers Professional Support, but Struggles With Complex Language Processing

5.0
Jul 4, 2025
Consistent and reliable service, EU-based data center, easy service control and consumption tracking via web interface, close and professional support, direct care (operations, sales, compliance) via IBM contact persons in native language (German), vast resources for service developers, active service life cycle management and supply of service related topics (updates etc.)
PRINCIPAL ENGINEER
10B - 30B USD, Healthcare and Biotech
CRITICAL

Exploring Natural Language Questions for Developers' Recommendations

3.0
Aug 30, 2024
we are using to for natural language questions and answers for more recommendation for developer and engineer, which helped us in improving team performance

About Company

Company Description

IBM is a well-established entity focused on technology and development. The primary mission revolves around fostering technological growth and enhancing infrastructure, achieved through focused developments and consulting services. By encouraging inventiveness and innovation, it is geared towards facilitating the transition of theoretical ideas into practical realities, thus improving global functionalities. IBM brings about transformation by creating advanced solutions that reshape and redefine the world.

Company Details

Company type
Public
Year Founded
1911
Head office location
Armonk, New York, United States
Number of employees
10001+
Annual Revenue
30B+ USD

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: IBM watsonx Assistant
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Peer Discussions

IBM watsonx Assistant Reviews and Ratings

4.4

(116 Ratings)

Rating Distribution

5 Star
44%
4 Star
47%
3 Star
6%
2 Star
3%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.3

Integration & Deployment

4.4

Service & Support

4.3

Product Capabilities

4.6

Last 12 Months
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  • PRODUCT MANAGEMENT
    50M-1B USD
    Banking
    Review Source

    Product Delivers Professional Support, but Struggles With Complex Language Processing

    5.0
    Jul 4, 2025
    Consistent and reliable service, EU-based data center, easy service control and consumption tracking via web interface, close and professional support, direct care (operations, sales, compliance) via IBM contact persons in native language (German), vast resources for service developers, active service life cycle management and supply of service related topics (updates etc.)
  • Group Product Manager
    50M-1B USD
    Banking
    Review Source

    Ease of Making Changes Praised, Analytics and Dashboard Functionality Questioned

    4.0
    Oct 9, 2025
    The experience has been good, there was advice and support in critical situations.
  • Equipo Inteligencia Artificial y Tecnologias Emergentes
    50M-1B USD
    Banking
    Review Source

    Quick Customization of Conversational Bots: Watsonx Assistant's Standout Feature

    4.0
    Nov 25, 2024
    Watsonx assistant offers the ability to implement conversational AI bots quickly and efficiently, allowing to build enterprise solutions in an intuitive way and with the ability to deplot to a productive environment in a scalable way.
  • SERVER ADMIN SR
    <50M USD
    Retail
    Review Source

    Harnessing Power of IA: Role of Customer Success Managers

    5.0
    Sep 18, 2024
    The figure of Customer Success Manager (CSM) is the best option to help us in the adoption of the Technology and Innovation about the IA future proof.
  • IT Manager
    50M-1B USD
    Media
    Review Source

    Exploring the High Price of Advanced Server Technology

    4.0
    Sep 25, 2024
    Servers are expensive and with legacy technology,old style technology
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