Overview
Product Information on Incode
What is Incode?
Incode Pricing
Overall experience with Incode
“Quality Product and Service with Room for Better User Training Resources”
“Development Team Seeks More Agnostic APIs and Reduced Client Decision-Making”
About Company
Company Description
Incode offers an end-to-end identity verification and authentication platform, helping its clients distinguish good users from fraudulent ones, effortlessly. We ensure customers' security and compliance goals are met, so they can focus on their growth objectives. Incode's fully automated, AI-first platform is built for low friction of genuine users, coupled with instant verification and re-engagement tools that drive conversions. Its multi-layer identity platform combines proprietary AI technology, deterministic identity checks, and advanced deepfake detection to combat the most sophisticated fraud. Incode's Verify solution is used by enterprises for customer verifications at account creation through to ongoing authentications. Incode Workforce prevents social engineering with facial biometrics for employee authentication – protecting critical interactions across the employee lifecycle. And Incode Age Assurance helps companies stay compliant with existing and evolving age regulation.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About Incode
Reviewer Insights for: Incode
Deciding Factors: Incode Vs. Market Average
Performance of Incode Across Market Features
Incode Likes & Dislikes
I like the quality of the product and customer service.
I do like the service as a flow using testing. I like the responsiveness of the team we collaborate with.
1. Advanced biometric verification - the facial recognition - has helped us operate in a safer way. 2. Strong fraud detection throufh AI - our industry is prone to fraud and Incodes mechanism to verify tampering or suspicious behavior is amazing. 3. Onboarding. the process is quite efficient which helped us migrate in a very smooth way 4. Strong options for out of th ebox integrations for other tools
The main weakness I see in the product is training users to use the portal correctly. I see a lot of time used on calls to train administrators to use the portal. I was in a similar boat at a previous company I worked for and one way we worked around this was by: 1. Provide quick portal training videos for users to familiarize themselves with before gaining access to their creds 2. Hiring someone to train/onboard clients to use the portal on a kickoff call, where they setup their first flow together 3. From there tech support could help configure the flow further, especially for more sophisticated flows. Aside from that, I cannot think of anything I dislike or can be improved, so sorry for not meeting the 3 dislikes criteria for this question.
As said above i would like clients only need to start the session they dont care what type of session, let the config backend sort that. Make it more agnostic and less number of client api calls.
1. Dashboard analytics - could be easier for some users 2. As we grow, our pricing structure could be a little complex 3. Some manual review - we have had some issues in verifying some documents for foreign customers
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Peer Discussions
Incode Reviews and Ratings
- DIRECTOR OF ENGINEERING INTEGRITY DIVIS<50M USDIT ServicesReview Source
Quality Product and Service with Room for Better User Training Resources
Everything has been running smoothly in terms of both product and partnership. When we need support it is promptly received. - Software Development Manager<50M USDIT ServicesReview Source
Development Team Seeks More Agnostic APIs and Reduced Client Decision-Making
The people we work with are great at responding and trying to find solutions for us. However the development team feel that sometimes the APIs and data flow could/should be more agnostic. The Client should not be selecting the type or have work arounds for x y and z. There should be a few basic api calls (that i believe are always the same/similar) to start the Flow. THEN, the backend configuration, takes the SDKs into the flow needed. I feel its wrong for the client to be making too many decisions. Also your webview is so good, why not just have your android and iOS SDKs just wrap that webview? Saving you dev time. - Director of Operations<50M USDSoftwareReview Source
Onboarding Is Efficient Though Document Review Issues Impact Foreign Customers
Overall, our experience with Incode has been very positive. The platform has helped us significantly improve identity verification and fraud prevention while maintaining a smooth onboarding experience for our users. Implementation was relatively straightforward, and the system has proven to be reliable and scalable. The system performs well disregarding or peak operation days. - Customer Service & Support Associate10B+ USDFinance (non-banking)Review Source
Seamless Onboarding and Integration Provides an Exceptional Customer Experience
From initial integration through implementation Incode has been an excellent partner. The documentation is well laid out and straightforward. The APIs are reliable and well designed. Incode provides exceptional customer support with quick and efficient responses. Upon full implementation we have been able to provide a seamless and simple onboarding process for our customers. For us it provides consistent, fast and accurate identity verification results. The intuitive dashboard makes it easy for our teams to review sessions and manage them accordingly. Overall, Incode is an exceptional partner from both a technical and operational standpoint providing us a solution the meets our needs. - Product Manager1B-10B USDSoftwareReview Source
Good platform and good partnership
Overall, a very good experience. The business contact drives the relationship active and moving. The technical contact provides good insights and guides for us to build a good service.