Name: Incode
Rating: 4.6 (53 reviews)

Overview

Product Information on Incode

Updated 13th October 2025

What is Incode?

Incode is a software that provides identity verification and authentication solutions for businesses and organizations. The software utilizes biometric technology, document verification, and artificial intelligence to streamline customer onboarding and identity management processes. It supports features such as facial recognition, document capture, liveness detection, and data extraction to confirm user identity and reduce the risk of fraud. Incode aims to automate compliance with regulatory requirements and help organizations address challenges related to secure user access, digital onboarding, and identity verification across various industries.

Overall experience with Incode

DIRECTOR OF ENGINEERING INTEGRITY DIVIS

<50M USD, IT Services

FAVORABLE

“Quality Product and Service with Room for Better User Training Resources”

5.0

Mar 9, 2026

Everything has been running smoothly in terms of both product and partnership. When we need support it is promptly received.

Software Development Manager

<50M USD, IT Services

CRITICAL

“Development Team Seeks More Agnostic APIs and Reduced Client Decision-Making”

3.0

Mar 11, 2026

The people we work with are great at responding and trying to find solutions for us. However the development team feel that sometimes the APIs and data flow could/should be more agnostic. The Client should not be selecting the type or have work arounds for x y and z. There should be a few basic api calls (that i believe are always the same/similar) to start the Flow. THEN, the backend configuration, takes the SDKs into the flow needed. I feel its wrong for the client to be making too many decisions. Also your webview is so good, why not just have your android and iOS SDKs just wrap that webview? Saving you dev time.

About Company

Company Description

Incode offers an end-to-end identity verification and authentication platform, helping its clients distinguish good users from fraudulent ones, effortlessly. We ensure customers' security and compliance goals are met, so they can focus on their growth objectives. Incode's fully automated, AI-first platform is built for low friction of genuine users, coupled with instant verification and re-engagement tools that drive conversions. Its multi-layer identity platform combines proprietary AI technology, deterministic identity checks, and advanced deepfake detection to combat the most sophisticated fraud. Incode's Verify solution is used by enterprises for customer verifications at account creation through to ongoing authentications. Incode Workforce prevents social engineering with facial biometrics for employee authentication – protecting critical interactions across the employee lifecycle. And Incode Age Assurance helps companies stay compliant with existing and evolving age regulation.

Company Details

Company type

Private

Year Founded

2015

Head office location

San Francisco, United States

Number of employees

201 - 500

Annual Revenue

50M-250M USD

Website

http://www.incode.com

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Incode Likes & Dislikes

I like the quality of the product and customer service.

I do like the service as a flow using testing. I like the responsiveness of the team we collaborate with.

1. Advanced biometric verification - the facial recognition - has helped us operate in a safer way. 2. Strong fraud detection throufh AI - our industry is prone to fraud and Incodes mechanism to verify tampering or suspicious behavior is amazing. 3. Onboarding. the process is quite efficient which helped us migrate in a very smooth way 4. Strong options for out of th ebox integrations for other tools

The main weakness I see in the product is training users to use the portal correctly. I see a lot of time used on calls to train administrators to use the portal. I was in a similar boat at a previous company I worked for and one way we worked around this was by: 1. Provide quick portal training videos for users to familiarize themselves with before gaining access to their creds 2. Hiring someone to train/onboard clients to use the portal on a kickoff call, where they setup their first flow together 3. From there tech support could help configure the flow further, especially for more sophisticated flows. Aside from that, I cannot think of anything I dislike or can be improved, so sorry for not meeting the 3 dislikes criteria for this question.

As said above i would like clients only need to start the session they dont care what type of session, let the config backend sort that. Make it more agnostic and less number of client api calls.

1. Dashboard analytics - could be easier for some users 2. As we grow, our pricing structure could be a little complex 3. Some manual review - we have had some issues in verifying some documents for foreign customers

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<50M USD

IT Services

Review Source

Quality Product and Service with Room for Better User Training Resources

Development Team Seeks More Agnostic APIs and Reduced Client Decision-Making

Director of Operations

Software

Onboarding Is Efficient Though Document Review Issues Impact Foreign Customers

Mar 3, 2026

Overall, our experience with Incode has been very positive. The platform has helped us significantly improve identity verification and fraud prevention while maintaining a smooth onboarding experience for our users. Implementation was relatively straightforward, and the system has proven to be reliable and scalable. The system performs well disregarding or peak operation days.

Customer Service & Support Associate

10B+ USD

Finance (non-banking)

Seamless Onboarding and Integration Provides an Exceptional Customer Experience

Mar 6, 2026

From initial integration through implementation Incode has been an excellent partner. The documentation is well laid out and straightforward. The APIs are reliable and well designed. Incode provides exceptional customer support with quick and efficient responses. Upon full implementation we have been able to provide a seamless and simple onboarding process for our customers. For us it provides consistent, fast and accurate identity verification results. The intuitive dashboard makes it easy for our teams to review sessions and manage them accordingly. Overall, Incode is an exceptional partner from both a technical and operational standpoint providing us a solution the meets our needs.

Product Manager

1B-10B USD

Good platform and good partnership

4.0

Mar 10, 2026

Overall, a very good experience. The business contact drives the relationship active and moving. The technical contact provides good insights and guides for us to build a good service.