Expert Audit Defense: The best part is the peace of mind during vendor audits, Their team knows the licensing rules better than the vendors themselves, which has saved us from several unfair penalties. Actionable Cost Savings: I really like how they identify Shelfware The don't just give us a list of what we own, they give us a clear plan to harvest and reassign those licenses to save money.
Big supplier spectrum, enable the licensing process from start to finish.
What I like most about Insight is their proactive consultative approach. 1.) They don't just process quotes and renewals, they actively look for ways to optimize our licensing, identify cost saving opportunities, and they flag potential compliance risks before they become issues for us. 2.) Their knowledge and insight saves our team time and helps us make more informed budgeting and procurement decisions. 3.) They often leverage their partnerships with major publishers to negotiate better pricing or alert us early to upcoming licensing or program changes, which helps us plan ahead and avoid surprises.
Lengthy Onboarding: The initial data collection and setup phase tool longer than we expected, it requires a lot of heavy lifting from our internal team at the very beginning. Complex Reporting: While the data they provide is very deep, the standard reports can be a bit overwhelming, I wish there were more one click visual dashboards for high level management.
Lead times could be sorter, commercials on behalf of software supplier could be more challenged.
1.) Occasional turnaround delays on complex quotes: While standard renewals are fast, more complex or multi-vendor quotes can sometimes take longer than expected, which can impact tight procurement timelines. 2.) Limited self-service reporting: I'd like more robust, customizable dashboards and on-demand reports for license usage, spending trends, and compliance status instead of relying on scheduled or requested reports. 3.) Inconsistent points of contact: at times, working with different account or support reps for similar requests can lead to contextual gaps requiring us to re-explain our environment / preferences.