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Overview

Overall experience with Insight Software Asset Management Managed Services

It Associate
<50M USD, IT Services
FAVORABLE

“Insight Provided Strategic Audit Protection And Reduced Software Costs For Our Department”

5.0
Mar 23, 2026
Experience with Insight has been very helpful, especially for audit protection and cost saving, Before this, we had a lot of shelfware that we didn’t even know about, The Insight team acts like and extension of our IT department, they helped us clean up our license data and provided a clear, Single Source of Truth, The onboarding took some time and effort, but the ROI we got from unnecessary subscription costs was worth it, it has difinitely made our software renewals much easier and more strategic.
PROCUREMENT CONSULTANT
3B - 10B USD, Banking
CRITICAL

“Service is good, but can have some more improvements on commercials an lead time. ”

3.0
Mar 20, 2023
Does what is expected from a reseller and what we need for our organization

About Company

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A Snapshot of What Matters - Based on Validated User Reviews

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Software reviews and ratings for EMMS, BI, CRM, MDM, analytics, security and other platforms - Peer Insights by Gartner
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Logo of Insight Software Asset Management Managed Services

Insight Software Asset Management Managed Services

byInsight
in Software Asset Management Managed Services
4.5

Insight Software Asset Management Managed Services Likes & Dislikes

Like

Expert Audit Defense: The best part is the peace of mind during vendor audits, Their team knows the licensing rules better than the vendors themselves, which has saved us from several unfair penalties. Actionable Cost Savings: I really like how they identify Shelfware The don't just give us a list of what we own, they give us a clear plan to harvest and reassign those licenses to save money.

Like

Big supplier spectrum, enable the licensing process from start to finish.

Like

What I like most about Insight is their proactive consultative approach. 1.) They don't just process quotes and renewals, they actively look for ways to optimize our licensing, identify cost saving opportunities, and they flag potential compliance risks before they become issues for us. 2.) Their knowledge and insight saves our team time and helps us make more informed budgeting and procurement decisions. 3.) They often leverage their partnerships with major publishers to negotiate better pricing or alert us early to upcoming licensing or program changes, which helps us plan ahead and avoid surprises.

Dislike

Lengthy Onboarding: The initial data collection and setup phase tool longer than we expected, it requires a lot of heavy lifting from our internal team at the very beginning. Complex Reporting: While the data they provide is very deep, the standard reports can be a bit overwhelming, I wish there were more one click visual dashboards for high level management.

Dislike

Lead times could be sorter, commercials on behalf of software supplier could be more challenged.

Dislike

1.) Occasional turnaround delays on complex quotes: While standard renewals are fast, more complex or multi-vendor quotes can sometimes take longer than expected, which can impact tight procurement timelines. 2.) Limited self-service reporting: I'd like more robust, customizable dashboards and on-demand reports for license usage, spending trends, and compliance status instead of relying on scheduled or requested reports. 3.) Inconsistent points of contact: at times, working with different account or support reps for similar requests can lead to contextual gaps requiring us to re-explain our environment / preferences.

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Insight Software Asset Management Managed Services Reviews and Ratings

Performance of Insight Software Asset Management Managed Services Across Market Features
Deciding Factors: Insight Software Asset Management Managed Services Vs. Market Average
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  • It Associate
    <50M USD
    IT Services
    Review Source

    Insight Provided Strategic Audit Protection And Reduced Software Costs For Our Department

    5.0
    Mar 23, 2026
    Experience with Insight has been very helpful, especially for audit protection and cost saving, Before this, we had a lot of shelfware that we didn’t even know about, The Insight team acts like and extension of our IT department, they helped us clean up our license data and provided a clear, Single Source of Truth, The onboarding took some time and effort, but the ROI we got from unnecessary subscription costs was worth it, it has difinitely made our software renewals much easier and more strategic.
  • It Technical Analyst - Endpoint Services
    50M-1B USD
    Healthcare and Biotech
    Review Source

    Proactive Licensing Guidance and Cost Optimization Lead to Improved Budget Confidence

    5.0
    Jan 21, 2026
    My overall. Experience with insight has been Very positive. Their team is responsive and knowledgeable, consistently providing accurate and timely software quotes, providing clear guidance around renewals and proactive recommendations to help optimize our licensing and costs. I've found their communication to be transparent and easy to work with, which has helped reduce our administrative overhead, giving me confidence in our compliance and budget planning.
  • IT ANALYST
    50M-1B USD
    Insurance (except health)
    Review Source

    Improved Compliance and Operational Efficiency with Managed Software Asset Services

    4.0
    Dec 19, 2025
    Insight software asset management managed services have been a strong value adding to our overall organization. The overall deep expertise with a proactive approach makes the improved visibility and compliance across our organization has been a strong way for us to optimize and make us more cost efficient
  • IT ASSOCIATE
    <50M USD
    Banking
    Review Source

    Excellent support and services delivered by high-quality industry professionals

    5.0
    Jan 16, 2026
    Insight has provided some truly wonderful services to us over the years, they have stood the test of time by not resting at good enough. They have delivered critical services time and time again, with a professional attitude.
  • Engineering Manager
    50M-1B USD
    Software
    Review Source

    Strong operational support SAM, with room for sharper reporting

    4.0
    Jan 2, 2026
    Overall, Insight's SAM managed services delivered a reliable way to stay on top of software licensing and compliance work that would otherwise consume a lot of internal time. The team was responsive and helped bring structure to renewals, true-ups, and ongoing governance.
...
Showing Result 1-5 of 67

4.5

(65 Ratings)

Rating Distribution

5 Star
51%
4 Star
48%
3 Star
2%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.5

Planning & Transition

4.4

Delivery & Execution

4.5

Service Capabilities

4.6

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