Name: Jira
Rating: 4.4 (7828 reviews)

Overview

Product Information on Jira

Updated 13th October 2025

What is Jira?

Jira is a software designed for project management and issue tracking, developed by Atlassian. The software enables teams to plan, track, and manage software development and other project tasks through customizable workflows, boards, and dashboards. Users can create, assign, and prioritize tasks, monitor progress, and collaborate across teams. Jira supports integration with various development and communication tools, enhancing visibility and coordination for agile and traditional methodologies. The software addresses business challenges related to task organization, progress tracking, and team collaboration, assisting organizations in managing projects efficiently and maintaining traceability throughout the project lifecycle.

Overall experience with Jira

Product Manager

250M - 500M USD, Travel and Hospitality

FAVORABLE

“Tracking Efficiency And Goals Enhanced With New Jira Product Discovery Features”

5.0

Feb 23, 2026

The way we're able to plan our product initiatives, scope, epic, task, sub-task. It's incredible and it helps the entire business & leadership to track the efficiency of how we operate and what does the goal looks like.

ASSISTANT MANAGER, OPERATIONS

50M - 250M USD, Transportation

CRITICAL

“Unearthing Jira's Workflow Efficacy Amidst Resource Management Challenges”

3.0

Dec 24, 2024

Jira is great for creating project timelines but has a weak point in resource management. The absence of knowledge concerning the work load of team members leads me to use other Microsoft excel sheets or other apps in order to plan the usage of resources properly.

Badges

Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction.

For Market:
Marketing Work Management Platforms

About Company

Company Description

Atlassian's mission is to unleash the potential of every team. We make agile & DevOps, IT service management and work management software to help teams organize, discuss, and complete shared work. Over 300,000 companies of all sizes worldwide rely on Atlassian to help their teams work better together and deliver quality results on time

Company Details

Company type

Public

Year Founded

2002

Head office location

Sydney, Australia

Number of employees

10001+

Website

http://www.atlassian.com/

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Jira

Jira Likes & Dislikes

Jira Product Discovery Board. This is a new initiative, earlier Jira was more focused towards sprints and engineering heavy focus but this product discovery board focus more on PM and giving an fair advantage of helping PMs to plan better

I can easily see the status of tasks and possible issues that slow down the project using Jiras boards. This has helped in enhancing the communication within the team and ensure that every one of us is in agreement.

One of the key strengths is its ability to integrate with modern identity systems allowing for flexible user authentication flows. the visibility into user activity and traffic patterns is also valuable for both security monitoring and troubleshooting

Few disliked services - Poor support - There's no reactive support for any raised concerns, if not proactive. - Less customization - There are few static view which we have and if I want to customize list view or timeline view, unfortunately, I can't

Jira lacks the ability to present an overview of how loaded the team members are, thus it is hard to check whether the tasks are distributed effectively and nobody is overloaded. This results in work being missed or delayed and nobody is happy, especially the team members and their clients.

story points inexplainable

Top Jira Alternatives

Peer Discussions

What Your Peers Are Saying About Jira

IT Manager

Is anyone using a central AI to report on project status in realtime highlighting dependencies and bottlenecks. Or are you just connecting project management systems (MS Project, Jira, Primavera) to dashboards with Power BI or Tableau?

CIO

Leading indicators are super useful because they give you a heads-up about potential problems instead of just telling you what’s already gone wrong. We are using an AI powered tool ( can't be named here, I guess) that gets you insights that help you notice issues before they escalate. Plus, it really encourages everyone to be transparent about project status so the whole team knows what’s going on from the get-go. This openness motivates everyone to take responsibility and helps build strong teams that tackle problems early on and stay focused on their goals together. Traditional reporting often comes too late to make necessary changes. By being proactive and embracing transparency with some AI support, teams can adapt and improve on their own. The key is to catch issues early and empower teams to make adjustments as needed. AI plays a role in all team decisions, like a performance coach, and also helps out at the management level. It identifies risks and suggests improvements for senior executives. I hope that helps? 🙂

See Full Discussion

31 Mar 20252.5k Views2 Comments

VP of IT

Has anyone looked at both Atlassian Jira Service Management and Salesforce for building workflow type of business capabilities with integrations to back-end systems? What criteria did you use to evaluate both platforms for your business needs?

CIO

User requirements, technical debt, business/environment needs, application improvements that helps the process, depemds on the situation.

See Full Discussion

18 Apr 2023520 Views1 Comment

Jira Reviews and Ratings

Recommended Gartner Insights

50M-1B USD

Travel and Hospitality

Review Source

Tracking Efficiency And Goals Enhanced With New Jira Product Discovery Features

NETWORK SECURITY ENGINEER

1B-10B USD

Banking

Integration With Modern Identity Systems Enhances Authentication Flexibility

Mar 30, 2026

We have been using the solution in an enterprise Environment with a focus on secure web Access and User traffic Control. overall the platform provides strong security capabilities particularly in areas such as policy enforcement, threat protection, and integration with identity providers

TECHNICAL DELIVERY MANAGER

IT Services

Powerful Tool Offering Exceptional Support for Scrum and Kanban

4.0

Dec 16, 2025

It is a very powerful tool which helps in tracking project paths and determining overall project and team performance.

Director of Product

Manufacturing

Product Owner Notes Ease of Use and Absence of 'Features' in Jira

Apr 29, 2026

We migrated to Jira. it had been years since I used Jira and a lot has changed. There was quite a learning curve but after some time and experience it is much nicer

Senior Atlassian Tolls Admin

Energy and Utilities

AI-Driven Project Management System Offers Strong SLA and Frequent Feature Updates

Mar 28, 2026

a good system for managing projects. using ai features and good sla