As the enterprise IT management division of Zoho Corp., ManageEngine empowers you to take control of your IT, from your security, networks, and servers to your applications, service desk, Active Directory, desktops, and mobile devices.
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The Automated Backups: The ability to schedule the backups for over 200 vendors ensures we always have a reliable recovery point in the event of a failure. The Compliance Engine: The built-in templates for the regulatory standards simplify the auditing processes and automatically flag any violations. The Configlets: These allow us to push the bulk configuration changes across the multiple devices simultaneously, which greatly reduces the human errors.
Configuration backups, change tracking and having one location to manage multiple devices is very nice. Having automatic backups means the backups are happening. Change management can make troubleshooting easier.
The best parts are automated configuration backups, change tracking and the ability to manage many devices from one place. It also helps with complicance review and gives better visibility into who changed what and when
The Dashboard Performance: The web interface can become a bit sluggish or cluttered when the device count is particularly high. The Alert Noise: The initial notifications can be overwhelming and require a detailed fine-tuning to avoid the alert fatigue. The Template Customization: Creating a custom device template for the non-standard hardware is a bit tedious and has a steep learning curve for the new admins.
The initial setup is more involved than we thought it would be. There is a bit of a learning curve, figuring out where everything is. Some settings are not always obvious.
The interface can feel a bit dated in some spots, and initial setup can take time depending on the number and variety of devices. Some workflows require tuning before the feel smooth, especially around credentials, device templates, and alerts