Overview
Product Information on Omilia Cloud Platform
Updated 13th October 2025
What is Omilia Cloud Platform?
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Overall experience with Omilia Cloud Platform
IT Associate
10B - 30B USD, Travel and HospitalityFAVORABLE
“Omilia's IVR provides superior architecture and development tools”
We have been very impressed with Omilia's IVR solution and people. Everything from interacting with Omilia staff to requirements gathering and implementation has been exceptional. This IVR was selected due to its AI abilities and so far it has delivered what was promised.
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CRITICAL
About Company
Company Description
Omilia is a company dedicated to improving the way humans interact with machines as part of customer care. It offers technologies designed to mimic human communication behavior to enhance the customer care experience for large enterprises. Their technology focuses on Open-Question customer care integrated with end-to-end Self-Service functionality to help improve the user experience while reducing operational costs. Originating from a small garage, Omilia has broadened its reach in the field of natural language understanding. Now, the company offers its services in multiple languages across numerous countries. In 2016, Omilia expanded its footprints to the USA and Canada, and now, it has full production deployments globally.
Company Details
Company type
Private
Year Founded
2002
Head office location
Limassol, Cyprus
Number of employees
201 - 500
Website
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- IT Associate10B+ USDTravel and HospitalityReview Source
Omilia's IVR provides superior architecture and development tools
We have been very impressed with Omilia's IVR solution and people. Everything from interacting with Omilia staff to requirements gathering and implementation has been exceptional. This IVR was selected due to its AI abilities and so far it has delivered what was promised. - ENGINEERING MANAGER10B+ USDBankingReview Source
Customer-centric vendor that provides cutting edge technology and exceptional customer service
Overall, a very positive experience. Vendor is very receptive to their customer feedback. Good customer service. Very exciting product roadmap - Software Development Manager10B+ USDBankingReview Source
Industry Leading Voice Servicing that Constantly Improves
Omilia Professional Services has gone above and beyond to help us achieve our goals. The platform has also given us a footing to deliver outstanding customer experiences. I'm very excited by Omilia's product roadmap, which gives me a lot of hope for the future of voice servicing. - SR. MANAGER1B-10B USDBankingReview Source
Omilia's Integrated Capabilities: A True Game Changer for Customer Experience
Overall, my experience with Omilia has been very good. It's rare to engage with a vendor where it feels like a true partnership, and they care as much about the customer experience as we do. - IT MANAGER10B+ USDEnergy and UtilitiesReview Source
Omilia conversational AI - A powerful tool to transform your business needs and CX
Omilia has been a great partner. They have delivered amazing AI solutions that fits our needs. The team that has been working with us are phenomenal and best at what they do. They are customer focused and always come up with innovative solutions that are very helpful to our business. Omilia team is very adjustable to the time and needs of the customer. With just one and half years of our relationship with Omilia, we have seen huge improvements to our contact center metrics and are looking forward further. Omilia conversational AI is exceptional tool that shows real-time monitoring and live interactions of customers which has helped in doing our analysis and learning more about customer behavior.
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