Overview
Product Information on Omilia Cloud Platform
What is Omilia Cloud Platform?
Omilia Cloud Platform Pricing
Overall experience with Omilia Cloud Platform
“Great product with an even greater future. ”
About Company
Company Description
Omilia is a company dedicated to improving the way humans interact with machines as part of customer care. It offers technologies designed to mimic human communication behavior to enhance the customer care experience for large enterprises. Their technology focuses on Open-Question customer care integrated with end-to-end Self-Service functionality to help improve the user experience while reducing operational costs. Originating from a small garage, Omilia has broadened its reach in the field of natural language understanding. Now, the company offers its services in multiple languages across numerous countries. In 2016, Omilia expanded its footprints to the USA and Canada, and now, it has full production deployments globally.
Company Details
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About Omilia Cloud Platform
Reviewer Insights for: Omilia Cloud Platform
Performance of Omilia Cloud Platform Across Market Features
Omilia Cloud Platform Likes & Dislikes
Partnership: always willing to talk things out and brainstorm solutions. Honesty: Omilia has been forthcoming about what their product can and cannot do. This openness leaves opportunity for Omilia to continue to improve. Vision: a company needs vision to remain relevant, and Omilia should be relevant for decades to come.
Read Full ReviewSaaS based platform, and exceeds availability and performance metrics. Omilia project resources were the highlight of the engagement. The tool itself has a superior NLU and the development environment for the configuration of mini-apps and the call flows was easy to learn and understand. Security and compliance documentation is readily available. API focused and available.
Read Full ReviewOmilia has an exceptional commitment as a partner. They are highly engaged with us and have ensured our success for contact center, from successful and timely implementations, to ensuring continuous support, to enabling continual changes per business needs. Omilia products are highly user friendly with exceptional conversational AI capabilities, Live interactions and live monitoring, easy to develop and adjust etc.
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Awareness: while the roadmap is great, there is a lack of insight into product releases. Location: Omilia is limited in their North American precense. Their support is limited during American business hours and often correspondence happens in the early hours due to their headquarters being in Greece. Maturity: frankly, the product is going to be great as it matures some more.
Read Full ReviewA few weaknesses - 1. Reporting tool can be improved 2. There should be an option to select your time zone in reports 3. application insights timeout
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Peer Discussions
Omilia Cloud Platform Reviews and Ratings
- Director of IT50M-1B USDBankingReview Source
Great product with an even greater future.
Of all the vendor relationships I have had, Omilia has been the most enjoyable to work with. The Omilia team always has an answer to questions I have regarding their platform. No ping pong for weeks. OCP is a challenge at times, but it also solves some very technical problem statements (i.e. looping API calls on an array of values) with ease. Other IVAs require additional scripting and often custom code. OCP does this while being a low-code environment that uses JavaScript for functions...no proprietary code. Lastly, Omilia appears to have excellent vision. Their roadmap is worthy of any company, and they have shown time and again they can convert. No pipe dreams..real results. - IT Associate1B-10B USDEnergy and UtilitiesReview Source
Conversational AI Platform Shows Improvements in Customer Satisfaction and Contact Metrics
Omilia has proven to be a strong and collaborative partner in deploying the Omilia IVR solution at our company. Their conversational AI platform has delivered highly effective NLU experience that not only meets but exceeds the legacy system it replaced. The Omilia team brought deep technical expertise and a customer first mindset to the engagement. They consistently demonstrated flexibility in adapting to our company's evolving schedules and requirements, and their innovative thinking has added measurable value to our customer service operations. We've already seen improvements in key contact center metrics and customer satisfaction scores. OCP platform's real-time monitoring and live interaction visibility have been instrumental in helping us to fine tune our service flows and customer behavior. Omilia's commitment to security, compliance, and operational transparency has been evident throughout the engagement with us. Their support for US-based data residency and robust system monitoring practices have helped us maintain confidence in the platform's reliability and integrity. We look forward to continued collaboration and further enhancements as we drive for further expansion of the use of Omilia across our customer transformation initiatives. - IT MANAGER10B+ USDEnergy and UtilitiesReview Source
Omilia conversational AI - A powerful tool to transform your business needs and CX
Omilia has been a great partner. They have delivered amazing AI solutions that fits our needs. The team that has been working with us are phenomenal and best at what they do. They are customer focused and always come up with innovative solutions that are very helpful to our business. Omilia team is very adjustable to the time and needs of the customer. With just one and half years of our relationship with Omilia, we have seen huge improvements to our contact center metrics and are looking forward further. Omilia conversational AI is exceptional tool that shows real-time monitoring and live interactions of customers which has helped in doing our analysis and learning more about customer behavior. - Software Development Manager10B+ USDBankingReview Source
Industry Leading Voice Servicing that Constantly Improves
Omilia Professional Services has gone above and beyond to help us achieve our goals. The platform has also given us a footing to deliver outstanding customer experiences. I'm very excited by Omilia's product roadmap, which gives me a lot of hope for the future of voice servicing. - SR. MANAGER1B-10B USDBankingReview Source
Omilia's Integrated Capabilities: A True Game Changer for Customer Experience
Overall, my experience with Omilia has been very good. It's rare to engage with a vendor where it feels like a true partnership, and they care as much about the customer experience as we do.