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  1. Home
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  3. PagerDuty Incident Management
Logo of PagerDuty Incident Management

PagerDuty Incident Management

byPagerDuty
in Cybersecurity Incident Response Management
4.6

Overview

Overall experience with PagerDuty Incident Management

It Manager
<50M USD, Manufacturing
FAVORABLE

“Dependable incident management, though initial configuration required extra effort”

4.0
Jun 22, 2026
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
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CRITICAL

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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About Company

Company Description

Updated 27th August 2025

PagerDuty provides digital operations management solutions that help organizations manage and respond to critical issues in real time. The PagerDuty Operations Cloud is an AI-powered platform that automates and orchestrates the entire incident management lifecycle from detection to resolution. PagerDuty Operations Cloud integrates AIOps, AI agents, automation, customer service operations, and incident management to offer a platform designed to improve operational resilience, drive innovation, and optimize costs. By enabling teams to mitigate risks and maintain continuity, PagerDuty helps businesses stay agile and responsive in today’s dynamic environments.

Company Details

Updated 27th August 2025
Company type
Public
Year Founded
2009
Head office location
San Francisco, United States
Number of employees
1001 - 5000
Annual Revenue
250M-500M USD
Website
https://www.pagerduty.com

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Peer Discussions

PagerDuty Incident Management Reviews and Ratings

4.6

(8 Ratings)

Rating Distribution

5 Star
63%
4 Star
38%
3 Star
0%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?
  • It Manager
    <50M USD
    Manufacturing
    Review Source

    Dependable incident management, though initial configuration required extra effort

    4.0
    Jun 22, 2026
    We used PagerDuty as the backbone of our incident management for quite a while before we eventually moved away. Overall it was a very dependable platform. The workflow tracking was robust and the dashboard gave our team great visibility during events. It took a bit of effort to setup our configurations and fine tune alerts but it definitely helped us with response times while we had it.
  • It Manager
    <50M USD
    Manufacturing
    Review Source

    Dependable incident management, though initial configuration required extra effort

    4.0
    Jun 22, 2026
    We used PagerDuty as the backbone of our incident management for quite a while before we eventually moved away. Overall it was a very dependable platform. The workflow tracking was robust and the dashboard gave our team great visibility during events. It took a bit of effort to setup our configurations and fine tune alerts but it definitely helped us with response times while we had it.
  • Read All 8 Reviews

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Reviewer Insights for: PagerDuty Incident Management

PagerDuty Incident Management Likes & Dislikes

Like

Reliable On-Call schedules and case management.

Like

Reliable On-Call schedules and case management.

Like

Reliable On-Call schedules and case management.